Remote Jobs

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Customer Engineer

SADA India

Location
India
Posted

Customer Engineer at SADA India - Design and deliver customized solutions for clients, collaborate with engineers and sales teams, and provide training and enablement sessions.

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Backend Engineer

Apollo.io

Location
Poland
Posted

Design and implement scalable backend solutions using technologies like Ruby on Rails, Python, React.js, TypeScript, Redux, Redis, MongoDB, Elasticsearch, Ansible, Terraform, Grafana, Kibana, Docker, Kubernetes, and GCP. Collaborate with cross-functional teams to drive software development lifecycle and improve quality.

Backend Engineer

Typeform

Location
Spain
Posted

Backend Engineer at Typeform: Contribute to high-traffic microservices in GoLang, improve code bases, and champion engineering excellence.

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Quality Engineer

StackAdapt

Location
Canada
Posted

Quality Engineer - Develop automated test scripts and tooling for software quality enhancement in a remote-first company with a diverse and inclusive team culture.

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Quality Engineer

StackAdapt

Location
United States of America
Posted

Quality Engineer - Implement automated test cases, enhance software quality, and collaborate with cross-functional teams at StackAdapt

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Operations Associate (Bahrain)

Binance

Location
Bahrain
Posted

Operations Associate at Binance: Business Process Management & Project Management

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Lead Back-end Engineer

ZOE

Location
Croatia
Posted

Join ZOE's Activation Team as a Lead Back-end Engineer and shape the future of our app experiences.

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Principal Engineer

Avara

Location
United States of America
Posted
Salary Range
150k - 250k USD

Lead the development of regulated payments infrastructure at Avara, leveraging blockchain technology to enable financial access for billions. Collaborate with a diverse team in a dynamic environment.

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Principal Engineer

Level AI

Location
India
Posted

Principal Software Engineer at Level AI: Develop scalable systems, coach junior engineers, and drive best practices.

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Principal Engineer

ScienceLogic

Location
United Kingdom
Posted

Principal Engineer at ScienceLogic: drive innovation, collaboration, and growth in network automation product line

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Presales Engineer

Creatio

Location
Spain
Posted

Presales Engineer job: design demos, collaborate with sales teams, and provide technical support for new business deals.

Creatio logo

Presales Engineer

Creatio

Location
Portugal
Posted

Presales Engineer job: design demos, collaborate with sales teams, and provide technical support for new business deals.

Creatio logo

Presales Engineer

Creatio

Location
Poland
Posted

Presales Engineer for a Leader in Gartner Quadrants, working with low-code/no-code tools and BPMN, providing critical support in closing new business deals.

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Support Engineer

Pricefx

Location
Australia
Posted

Provide technical support for the Pricefx pricing platform, manage incidents, analyze logs, and communicate with customers and teams. Requires programming skills in Groovy/Java, UNIX knowledge, SQL experience, and excellent communication.

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ML Engineer

TTEC Digital

Location
India
Posted

ML Engineer: Lead data collection, model training, and deployment processes with a focus on business objectives and resource management.

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Staff Engineer

Svix

Location
United States of America
Posted
Salary Range
190k - 210k USD

Join Svix as a backend staff engineer to solve technical challenges, build scalable systems, and lead a high-performing team while enjoying competitive compensation and benefits.

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Staff Engineer

OpenTable

Location
India
Posted

Staff Engineer at OpenTable: drive technical excellence, lead cross-team projects, and mentor engineers in a fast-paced, agile environment.

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Cybersecurity Engineer

Pismo

Location
India
Posted

Cybersecurity Engineer job description: API Gateways, authentication, authorization, compliance, DevOps, Kubernetes

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Devops Engineer

360Learning

Location
Spain
Posted

DevOps Engineer at 360Learning: Design cloud infrastructure for SaaS product, collaborate with engineering squads, drive continuous improvement

SADA India logo

Customer Engineer

SADA India

Job Location

Job Summary

Join SADA as a Customer Engineer and collaborate with clients to understand their technical needs, design solutions, and implement customized solutions. As a CE, you will be responsible for working with engineers, salespeople, and key stakeholders to develop and deliver solutions. You will also provide training and enablement sessions to help clients understand and use the delivered solutions. The ideal candidate will possess deep technical knowledge, excellent communication skills, and experience in AI/LLM, Infrastructure Modernization, Application Development, Data Engineering, and cloud platforms such as GCP, AWS, Azure. SADA is an equal opportunity employer with a diverse and inclusive workplace culture.

Join SADA as a Customer Engineer!

Your Mission

As a Customer Engineer (CE) at SADA, you will be responsible for working with clients to understand their technical needs and design solutions to meet those needs. You will collaborate with a team of engineers, salespeople, and key stakeholders to develop and implement customized solutions for clients. You will also provide training and enablement sessions to help clients understand and use the delivered solutions. You will also participate in whiteboarding sessions, demos, and proofs-of-concept to demonstrate the capabilities and benefits of the solutions.

CEs are technical experts available to help prospective clients and customers with questions and issues. As a CE, you will be an invaluable resource for clients with specialized technical needs. You can provide insight and guidance on your solutions. CEs can provide added value to customers and help build solid relationships.

The ideal candidate will possess deep technical knowledge and excellent communication skills and will be eager to teach, develop, and inspire new skills within the team–setting standards for repeatable processes that drive success consistently.

Expectations

  • Proactive Customer Facing - You will interact with customers regularly, sometimes daily, other times weekly/bi-weekly. Common touch points occur when qualifying potential opportunities and throughout the engagement as progress is communicated. In addition, you can expect to interact with a range of customer stakeholders, including engineers, technical project managers, and executives.
  • Reactive Customer Facing - You will be the escalation point for technical consultations, including ad-hoc interactions. In addition, you can expect to work closely with Sales Representatives, relationship managers, and technical resources assigned to the customer.
  • Workshops: You will be expected to develop (or help develop) and lead customer-facing workshops across various technical domains. This includes designing (or help design) engaging content, facilitating interactive sessions, and effectively communicating complex technical concepts to diverse audiences. You may need to tailor workshops to specific customer needs and ensure they drive understanding and adoption of proposed solutions.

Qualifications

Required Qualifications:

  • 1-3 years of experience in a technical customer-facing role.
  • Capabilities, experience, and general knowledge in the following domains:
    • AI / LLM: Understanding of how AI/LLM technologies can be applied to solve business problems and improve workflows. Able to identify opportunities for AI/LLM integration and advise on potential benefits and challenges.
    • Infrastructure Modernization: migrating n-tiered workloads from on-prem and other clouds with near-zero-downtime (includes a full spectrum of lift and shift to complete re-platforming scenarios) or building hybrid-cloud solutions based on containerization technologies, such as Docker and Kubernetes
    • Application Development: building custom web and mobile applications
    • Data Engineering: data warehouse modernization (including technical architectures, star/snowflake schema designs, infrastructure components, ETL/ELT pipelines, and reporting/analytic tools), OLTP/OLAP data migrations, or backup, restore, and disaster recovery solutions
  • Experience providing oversight and direction of cloud projects
  • Experience across any of the primary cloud platforms: GCP, AWS, Azure
  • Experience with automation technologies, including Terraform, AWS Cloud Formation, or Microsoft Azure Automation
  • Experience working with engineering teams
  • Experience working with sales teams
  • Exceptional customer service experience
  • Ability to communicate across business units and the ability to interface with and communicate complex technical concepts to a broad range of internal and external stakeholders
  • Time management skills with the ability to manage multiple streams and lead less experienced engineers

Useful Qualifications:

  • GCP experience in the following areas:
    • BigQuery
    • Bigtable
    • Vertex AI
    • GKE
    • GCP Databases
    • GCP Security Products
    • Infrastructure Modernization
    • Application Modernization
  • Ability to lead an in-depth client meeting/workshop across a broad range of topics, including discovery, cloud compliance, and security
  • Deep understanding of best practices, design patterns, reference, and compliance architectures with an uncanny ability to build and recommend these as needed
  • Knowledge of industry trends, new technologies, and the ability to apply these to customer architectures to drive outcomes
  • Highly self-motivated and able to work independently as well as lead a team to success

Certification Requirements

Required credentials upon hire (within 30 days): 

Two of the following within 180 days of hire:

About SADA An Insight company

Values:  We built our core values on themes that internally compel us to deliver our best to our partners, our customers and to each other. Ensuring a diverse and inclusive workplace where we learn from each other is core to SADA’s values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer.

  1. Hunger
  2. Heart
  3. Harmony

Work with the best: SADA has been the largest Google Cloud partner in North America since 2016 and, for the seventh year in a row, has been named a Google Global Partner of the Year

Business Performance: SADA has been named to the INC 5000 Fastest-Growing Private Companies list for 15 years in a row, garnering Honoree status. CRN has also named SADA on the Top 500 Global Solutions Providers list for the past 5 years. The overall culture continues to evolve with engineering at its core: 3200+ projects completed, 4000+ customers served, 10K+ workloads and 30M+ users migrated to the cloud.

SADA India is committed to the safety of its employees and recommends that new hires receive a COVID vaccination before beginning work.