Remote Jobs

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Customer Marketing Manager (Remote, US)

Grafana Labs

Location
United States of America
Posted
Salary Range
123k - 148k usd

Customer Marketing Manager (AMER) at Grafana Labs: Develop customer advocacy efforts in the Americas region, collaborate with local teams, and create engaging content.

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BI QA Engineer - Customer & Shop Intelligence

ABOUT YOU SE & Co. KG

Location
Croatia
Posted

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Product Marketing Team Lead

Adaptavist

Location
United Kingdom
Posted

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Observability Architect (Remote, United Kingdom)

Grafana Labs

Location
United Kingdom
Posted

Observability Architect at Grafana Labs: Drive customer results, shape observability solutions, and collaborate with internal teams to ensure client success.

Grafana Labs logo

Observability Architect (Remote, United Kingdom)

Grafana Labs

Location
United Kingdom
Posted
Salary Range
105k - 130k GBP

Observability Architect at Grafana Labs: drive customer results, shape observability solutions, and collaborate with customers to achieve business goals.

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SVP of Marketing

Planet

Location
United States of America
Posted
Salary Range
232k - 289k USD

Lead Planet's marketing strategies to enhance brand visibility and drive customer acquisition across B2B and government sectors. Oversee digital marketing, content creation, product marketing, and regional efforts. Collaborate with cross-functional teams, manage budget, build a high-performing team, analyze campaign performance, plan target account-based marketing, and represent the brand at industry events.

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Content Marketing Strategist

Podium

Location
United States of America
Posted
Salary Range
100k - 150k USD

Develop high-quality content for Podium's marketing efforts, aligning with business goals and audience needs. Manage content strategy, creation, and team leadership to enhance brand narrative and engagement.

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Regional Marketing Specialist

Lodgify

Location
Spain
Posted

Lead Lodgify's North American marketing efforts by crafting strategies that resonate with U.S. audiences, leveraging digital tools and cross-functional collaboration to drive growth and engagement.

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Remote Jobs for Students (Italian speakers)

Welocalize

Location
Argentina
Posted

Flexible remote work opportunities for students in Argentina, contributing to innovative projects and gaining valuable experience.

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Marketing Events Coordinator

Cendyn

Location
Spain
Posted

Coordinate and execute various marketing events to enhance brand presence and drive engagement. Manage logistics, vendors, and promotional strategies while supporting administrative tasks for the Demand Generation team.

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Partner Architect (Remote, United States)

Grafana Labs

Location
United States of America
Posted
Salary Range
170k - 210k USD

Partner Architect at Grafana Labs: Collaborate with partners and internal teams to design tailored solutions, provide architectural guidance, and support technical integration plans.

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Director - Loyalty Marketing

Nutrafol

Location
United States of America
Posted

Director, Loyalty Marketing at Nutrafol: Expand loyalty initiatives, automate processes, and drive engagement with cross-functional teams.

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Remote Jobs for Students - Australia

Welocalize

Location
Australia
Posted

Flexible remote work opportunities for students in Australia, collaborating on diverse online projects and gaining valuable experience.

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Customer Care Executive (Cebu, Philippines)

Zepz

Location
Philippines
Posted

Customer Care Executive at Zepz Group in Cebu, Philippines - manage customer queries, screen identification, review transactions, and advise customers on products.

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Director, Web Marketing

Jane App

Location
Canada
Posted
Salary Range
152k - 247k USD

Lead web strategy, build high-performing team, and optimize website performance for Jane, a remote-first healthcare company.

Grafana Labs logo

Customer Marketing Manager (Remote, US)

Grafana Labs

Salary Range

123k - 148k usd / YEAR

Job Summary

Grafana Labs seeks an experienced Customer Marketing Manager (AMER) to lead customer advocacy efforts in the Americas region. The ideal candidate will have 5+ years of experience in B2B enterprise software marketing and strong writing skills. They will work closely with local GTM leadership, sales teams, and content teams to develop case studies, guest blogs, and conference talks. The role requires collaboration with EMEA-based Customer Marketing counterpart and travel to first-party events. Benefits include equity, bonus, and other perks. Grafana Labs is an equal opportunity employer committed to diversity and inclusion.

Grafana Labs is looking for an experienced Customer Marketing professional to join us as we grow our advocacy, reference, and community-building efforts in the Americas (AMER). As a Customer Marketing Manager (AMER), you will work closely with the Director, Customer Advocacy to lead the day-to-day AMER operations, working closely with the local GTM leadership and front-line sales and sales development teams. You will also partner with your EMEA-based Customer Marketing counterpart, who leads our customer marketing efforts for EMEA and APAC, to learn from her successes and cross-collaborate on current and future team projects. Your work will span across the entirety of our team’s remit, as you’ll be responsible for developing customer advocates to produce case studies, guest blogs, customer talks for our tentpole and regional conferences, etc., while also working closely with our regional GTM teams to support incoming reference requests and develop new initiatives.

Responsibilities: 

  • Work hand-in-hand with our GTM leadership in AMER to establish regional reference needs for our target locales, industries, and use cases.
  • Embed yourself and build strong relationships with the frontline AMER sales team so that you can use your knowledge and relationships to inform and influence customer advocacy and broader marketing efforts. 
  • Source and manage the customer advocacy pipeline that will support the production of case studies, guest blogs, video testimonials, and conference talks for AMER-based customers as well internal reference requests from Sales.
  • Engage with senior-level customers in business conversations, and develop highly engaged, mutually beneficial reference relationships.
  • Collaborate with the content and social media teams to build high-quality customer assets and think of new/creative ways to showcase our work to the public.
  • Partner with our AMER-focused Regional Marketing teams to support and grow their programs.
  • Travel to our first-party events to support our customer speakers, gather Gartner peer reviews, and more.
  • Collaborate with and learn from your EMEA-based Customer Marketing counterpart to transfer successful programs from one region to another, support global reference needs, and develop global programs.

Requirements:

  • Ideally located in a CST/EST timezone (this person will be required to work these business hours) 
  • At least 5 years experience with customer-facing marketing and communications experience in the B2B enterprise software space, preferably in open source, observability, analytics, or related spaces.
  • Strong writing and organizational skills with a good understanding of content marketing, customer advocacy, and customer experience and how they can be tied into a broader set of marketing goals, processes, and workflows.
  • Comfort in working remotely and independently, with a strong emphasis on proactive communication, creative collaboration, and problem solving.
  • Ability to establish strategic customer relationships and deliver an exceptional customer experience, including account-based reference acquisition, creation, and promotion plans.
  • Demonstrated ability to work in a team-oriented, fast-paced, distributed, and dynamic environment.
  • Demonstrated success in a similar role and a fantastic track record of building and launching strategic customer programs that deliver value to the company and its customers.
  • Experience working with customers in a variety of industries such as financial services, healthcare, technology, manufacturing, retail, and more.
  • Familiarity with technology tools that support customer marketing programs and processes.
  • Knowledge of a variety of sales methodologies including open source and proprietary technology and business value or solution selling.

Bonus:

  • Have experience as a professional writer or content marketer 
  • Proficiency/Experience with AI/LLM created/augmented content and/or customer advocacy programs
  • Affinity for optimizing of team processes, communications, and workflows
  • If you have a passion for working with the open source, community-driven aspect of our business, we’ll get along well. And finally, if you know a lot about data platforms, marketing tools and systems, analytics, and business value selling, we may even do a little victory dance.

In the US, the base compensation range for this role is USD 123,000 - USD 148,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process.

 

 

About Grafana Labs: There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo).
 
Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.
 
Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
 
We will recruit, train, compensate and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organization and we’re working hard to make sure that’s the foundation of our organization as we grow.
 
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