Remote Jobs

Deel logo

Customer Onboarding Manager

Deel

Location
Brunei Darussalam
Posted

Join Deel as a Client Onboarding Specialist and work on impactful projects, collaborate with talented colleagues, and contribute to groundbreaking solutions that make the world programmable.

Apollo.io logo

Customer Success Manager, Mid-Market

Apollo.io

Location
United States of America
Posted

High Touch Customer Success Manager: drive incremental product adoption, identify risk, and engage with customers to achieve adoption, NRR, and activity targets.

Newsela logo

Mid-Market Customer Success Manager

Newsela

Location
United States of America
Posted
Salary Range
75k - 100k USD

Manage mid-market accounts in EdTech, drive customer success through strategic planning and support, collaborate with teams for professional development, and contribute to the growth of Newsela's educational platform.

Buynomics logo

Senior Customer Value Manager (m/f/d)

Buynomics

Location
Croatia
Posted

Senior Customer Value Manager at Buynomics: lead partnerships, champion product adoption, and drive data-driven decision-making through Virtual Customer technology.

Slate logo

Customer Success Manager at Slate

Slate

Location
British Virgin Islands
Posted
Salary Range
60k - 90k USD

Join Slate as a Customer Success Manager to help social media teams create content effectively. Drive customer success by onboarding, training, and supporting customers while collaborating with account managers for growth and renewal opportunities.

Cobalt logo

Sr. Manager of Customer Success

Cobalt

Location
United States of America
Posted

Lead customer success team at Cobalt, driving health scores, adoption & playbooks with sales, marketing & ops teams.

Cobalt logo

Sr. Manager of Customer Success

Cobalt

Location
United States of America
Posted

Senior Manager of Customer Success role at Cobalt, driving customer health scores and product adoption with a global mindset and competitive compensation.

CommerceIQ logo

Customer Success Director (Manager), Advertising

CommerceIQ

Location
United States of America
Posted
Salary Range
107k - 177k USD

Customer Success Director at CommerceIQ: lead team of Advertising Managers & Directors, drive customer success & growth

Eventbrite, Inc. logo

Senior Manager - Sales & Customer Service Analytics

Eventbrite, Inc.

Location
United States of America
Posted

Lead a team of SQL analysts to uncover actionable insights that drive business decisions and optimize the customer experience at Eventbrite.

Restaurant365 logo

Associate Enterprise Customer Success Manager

Restaurant365

Location
United States of America
Posted
Salary Range
75k - 90k USD

Join Restaurant365 as an Associate Enterprise Customer Success Manager to drive customer success through strategic partnerships, ensuring high adoption and satisfaction. Collaborate with cross-functional teams to deliver exceptional service and support for our enterprise clients.

DevRev logo

Applied AI Engineer - Customer

DevRev

Location
Argentina
Posted

Apply for Applied AI Engineer at DevRev, where you'll design & develop integrations, automations & customizations using TypeScript/JavaScript, Python, APIs & Webhooks to empower customer-centric companies.

Vercel logo

Senior Manager - Customer Success Engineering

Vercel

Location
Germany
Posted

Lead the Customer Success Engineering team at Vercel to deliver exceptional customer experiences. Drive team performance, implement solutions, mentor staff, and ensure efficient processes for scaling support without linear growth.

Vercel logo

Senior Customer Success Operations Manager

Vercel

Location
United States of America
Posted
Salary Range
140k - 190k USD

Manage customer success operations at Vercel, collaborate with leadership, improve processes, and support GTM strategies to enhance customer retention and expansion.

AlphaSense logo

Senior Manager, Customer Success Operations

AlphaSense

Location
United States of America
Posted
Salary Range
120k - 150k USD

Senior Manager, Customer Success Operations at AlphaSense, optimizing customer success processes and driving productivity for revenue teams.

brightwheel logo

Program Manager - Customer Success Operations

brightwheel

Location
United States of America
Posted
Salary Range
90k - 149k USD

Join Brightwheel as a Program Manager to drive operational excellence in customer success, leveraging data and automation to enhance processes and deliver exceptional customer experiences.

Full Fabric logo

Customer Success Manager (English Speaker)

Full Fabric

Location
Portugal
Posted

Customer Success Manager at Full Fabric: drive product adoption, build strong client relationships, and provide tailored solutions for educational technology

Deel logo

Customer Onboarding Manager

Deel

Job Summary

Deel is a global company that provides an all-in-one Employee Management Platform for businesses to hire and onboard talent from anywhere in the world. The company aims to foster a diverse global economy by connecting companies with top talent worldwide. Deel offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company. The team is passionate about building a generational platform that seamlessly connects companies with talent globally. As part of the team, you will work on impactful projects, collaborate with talented colleagues, and contribute to groundbreaking solutions. Deel values curiosity, ownership, and a drive to improve, and offers a range of benefits and perks to support its workforce. If you are a business builder at heart, enjoy tackling complex problems, and thrive in a collaborative environment, join the Deel team.

Who we are is what we do.

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. 

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Who Are You?

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding Clients and setting them up for durable relationships with Deel to enable long-term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You will facilitate on-time onboarding through project management of all stakeholders involved.

You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross-functional project management with multiple stakeholders. Working with great people is a non-negotiable priority because you thrive in a highly collaborative, high-performance team. If that is you, join our team!

Duties

  • Project Management: Plan, execute, and monitor the successful launch of our Global all-in-one Employee Management Platform Implementation for a diverse set of clients, ensuring timely completion .

  • Product Expertise: Become a Deel expert and a go-to resource for our customers and internal colleagues by deeply understanding our products/services, industry trends, and competitive landscape.

  • Communication & Presence: Communicate clearly, persuasively, and professionally with stakeholders, demonstrating confidence and credibility. Enable our customer base by understanding their use cases and aligning them with Deel’s best practices.

  • Problem Solving: Identify, analyze, and resolve complex problems creatively and resourcefully. Provide global payroll expertise to our customers and internal Deel peers, driving continuous improvement.

  • Team Contribution: Make meaningful contributions to team goals by collaborating closely with internal teams such as Customer Experience & R&D. Support team members for collective success and pitch in on developing/documenting implementation processes and best practices.

What You Will Need

  • Experience: 3+ years in a customer onboarding role supporting a B2B SaaS product, particularly in HR, Payroll, and Finance domains.

  • Customer Obsession: Demonstrated ability to build strong customer relationships and a passion for teaching others, whether a customer or a colleague.

  • Project Management: Proven ability to manage multiple projects simultaneously in a fast-paced environment, ensuring nothing slips through the cracks. You are focused, action-oriented, and always anticipating the next steps.

  • Communication Skills: Ability to clearly convey complex ideas and data in written, presentation, and verbal formats to customers and team members.

  • Attention to Detail: High attention to detail with the capability to design organized and effective onboarding plans and schedules for clients.

  • Adaptability: Driven, quick-thinking, and thrive in a fast-paced, challenging environment. You excel in an autonomous work setting, expertly prioritizing tasks and identifying internal and external blockers.

  • Able to work APAC and US business hours preferred.

Bonus Points If You

  • Industry Knowledge: 3+ years of experience in Implementation or Technical Account Management  at a fast-paced SaaS company. Proficiency in HR, Payroll, Benefits, Project Management, or Fintech is a plus.

  • Global Experience: Experience working with clients and team members from multiple countries and across multiple time zones.

  • Technical Proficiency: Skilled in tools such as JIRA, SFDC, G Suite, Gainsight, 

  • Multilingual: Fluent in English, with additional fluency in Spanish and/or Portuguese being a bonus.

We use Covey as part of our hiring and/or promotional processes, and certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications.

We began using Covey Scout for Inbound on the 10th of February, 2025.

For more information about our data protection practices, please visit our Privacy Policy.

You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. 

Some things you’ll enjoy

  • Provided computer equipment tailored to your role

  • Stock grant opportunities dependent on your role, employment status and location

  • Additional perks and benefits based on your employment status and country

  • The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of  race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

Unless otherwise agreed, we will communicate with job applicants using Deel-specific emails, which include @deel.com and other acquired company emails like @payspace.com and @paygroup.com. You can view the most up-to-date job listings at Deel by visiting our careers page.

Deel is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities and perspectives.

Deel will provide accommodation on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation.