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Customer Onboarding Manager at Postscript: guide customers through SMS setup, communicate best practices, and troubleshoot issues in a high-growth startup with flexible remote work options.
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Postscript
Postscript is a high-growth startup that provides SMS marketing solutions to ecommerce brands. As a Customer Onboarding Manager, you will guide customers through the setup process, communicate best practices, and troubleshoot issues. You will work remotely with a team of over 250 employees and contribute to the company's ambitious growth plans. The role requires 4+ years of customer-facing experience, project management skills, and expertise in marketing technology. Postscript offers a competitive salary range, equity, flexible paid time off, and health insurance. The hiring process includes an intro call, hiring manager intro, virtual interviews, homework assignment, and final FEACH interview.
Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.
We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.
As Customer Onboarding Manager, you will actively guide our largest customers through the Postscript setup process. You will be responsible for communicating best practices, optimizing campaigns and automations, and troubleshooting any issues. Ultimately, your efforts will ensure that customers see a strong return in their first 60 days using Postscript. This includes aligning with multiple internal and external parties from creative to technical implementation. Your efforts will directly benefit our customers and contribute to our ambitious growth plans.
This position is fully remote.
Primary duties
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