Postscript
Customer Onboarding Manager at Postscript: guide customers through SMS setup, communicate best practices, and troubleshoot issues in a high-growth startup with flexible remote work options.
Alma
Oversee comprehensive benefits programs at Alma, ensuring alignment with organizational goals and employee needs. Manage vendor relationships, compliance, and strategic initiatives to enhance employee well-being and engagement.
Welocalize
Technical SEO Manager at Adapt: Develop strong client relationships, conduct technical audits, and support website migrations in a remote-first company with a unique culture and opportunities for growth.
Welocalize
Technical SEO Manager at Adapt: Develop and implement enterprise SEO strategies, conduct technical audits, and support website migrations with AI-driven search trends.
Welocalize
Technical SEO Manager at Adapt: Develop and implement AI-focused SEO strategies, conduct technical audits, and support website migrations.
Welocalize
Technical SEO Manager at Adapt: Provide ad-hoc consultancy to enterprise clients, conduct technical audits, and support website migrations.
Creatio
Contract Manager for Operations, Finance & Legal – Contract Management Team
Ro
Associate Manager Offline Marketing at Ro: drive new patient growth from offline channels using data-driven decision making.
Rackspace
Program Manager for Public Cloud Business Operations Team at Rackspace
Twilio
Program Manager for AI & Automation PMO team at Twilio, leading software developments from conception to execution, collaborating with cross-functional stakeholders, and driving projects to completion on time and quality.
Vendavo
Lead Vendavo's customer implementations as a Program Manager, managing cross-functional teams to ensure project success with excellent benefits including remote work and comprehensive support.
Deputy
Lead marketing operations for Deputy, transforming frontline workforces with SaaS solutions, and drive growth through data-driven strategies.
CaptivateIQ
Lead professional services team for ICM implementation, drive process improvements, and build strong client relationships.
Coursera
Lead the successful implementation of Coursera's Enterprise product for clients, working across multiple teams to ensure high-quality launches and drive client success through effective project management and cross-functional collaboration.
Hightouch
Implementation Manager at Hightouch: lead successful implementations for Mid-Market and Enterprise customers, drive onboarding process, design implementation frameworks, and contribute to product development.
Mattermost
Lead product development for Mattermost's Intelligent Mission Environment platform, driving revenue growth and innovation in defense, intelligence, and cyber operations.
Mercury
Lead cross-functional programs at Mercury, driving strategic initiatives and coordinating large-scale efforts. Partner with key teams to align company priorities and deliver impactful results.
Wealthsimple
Lead the AI Chatbot Experience team at Wealthsimple to enhance chatbot performance and user satisfaction through strategic improvements and integrations.
Figma
Lead product launches, develop messaging, manage beta programs, create educational content, and collaborate with cross-functional teams at Figma. Drive adoption and growth for core design products.
CoinsPaid
Event Manager at CoinsPaid: lead events, manage budgets, promote through social media & digital marketing
Postscript
Postscript is a high-growth startup that provides SMS marketing solutions to ecommerce brands. As a Customer Onboarding Manager, you will guide customers through the setup process, communicate best practices, and troubleshoot issues. You will work remotely with a team of over 250 employees and contribute to the company's ambitious growth plans. The role requires 4+ years of customer-facing experience, project management skills, and expertise in marketing technology. Postscript offers a competitive salary range, equity, flexible paid time off, and health insurance. The hiring process includes an intro call, hiring manager intro, virtual interviews, homework assignment, and final FEACH interview.
Trusted by more than 18,000 Shopify and Shopify Plus stores—like Brooklinen, Ruggable, True Classic and Dr. Squatch—Postscript gives ecommerce brands the tools they need to run a world-class SMS marketing program.
We’re on a mission to make SMS the number-one revenue channel for ecommerce merchants by delivering an easy-to-use platform where they can grow their subscriber list, develop and test their messaging strategy, deliver excellent customer service, and drive sales and loyalty—all in one place. We believe SMS is the most important marketing and sales channel of the decade, and that vision drives everything we do.
Postscript was founded in 2018 as a 100% remote organization. With more than 250 employees (and counting!), we’re backed by Greylock, Y Combinator, and other top investors.
As Customer Onboarding Manager, you will actively guide our largest customers through the Postscript setup process. You will be responsible for communicating best practices, optimizing campaigns and automations, and troubleshooting any issues. Ultimately, your efforts will ensure that customers see a strong return in their first 60 days using Postscript. This includes aligning with multiple internal and external parties from creative to technical implementation. Your efforts will directly benefit our customers and contribute to our ambitious growth plans.
This position is fully remote.
Primary duties
What We’ll Love About You
What You’ll Love About Us
For information about how we use your personal data, please see our U.S. Job Applicant Privacy Notice
What to expect from our hiring process :
You are welcome here. Postscript is an ever-evolving place of equal employment for talented individuals.
