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JumpCloud logo

Customer References Coordinator - India

JumpCloud

Job Location

India

Job Summary

JumpCloud is seeking a Customer References Coordinator to join their Corporate Communications team. The role involves building and showcasing customer success stories, creating compelling narratives, and collaborating with cross-functional teams. The ideal candidate has 3+ years of marketing communications experience, excellent writing and verbal communication skills, and the ability to work independently and as part of a team. JumpCloud is committed to being Remote First, offering flexible remote work options and a supportive environment for growth and development.

All roles at JumpCloud are Remote unless otherwise specified in the Job Description.

About JumpCloud
JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.


About the Role

JumpCloud is looking for a Customer References Coordinator to join our high impact Corporate Communications team. You’ll work directly with the Communications Manager to build and showcase customer success stories to highlight JumpCloud’s impact and value. You’ll collaborate with cross-functional teams and directly engage with customers to create compelling narratives that support our marketing and sales efforts. If you’re passionate about storytelling, customer engagement, and project management, this is the perfect role for you. 

You will:

    • Collaborate with Customer Success (CS) leadership to identify and select customers for case studies and testimonials.
    • Conduct interviews with customers, coordinating with other team members for timezone flexibility when necessary.
    • Produce and publish multiple written case studies per quarter, highlighting customer successes and product use cases.
    • Leverage AI tools to enhance the quality and efficiency of case study creation.
    • Create video case studies, working with customers and production teams to bring stories to life.
    • Partner with Product Marketing Management (PMM) to determine the optimal mix of verticals and regions for case studies, refine interview questions, and update design templates.
    • Collect and manage customer testimonials for use across PR, social media, blogs, and the company website.
    • Work with the Customer Marketing Manager to promote case studies and testimonials across various channels.
    • Partner with subject matter experts (SMEs) and other stakeholders to ensure alignment and accuracy in storytelling.
    • Coordinate and manage the monthly IT Hour, featuring rotating JumpCloud SMEs and special guests, including customers and prospects to drive customer retention and new business opportunities.
    • Report out on key metrics to the wider team on a weekly basis.

You Have:

    • 3+ years of marketing communications experience (tech industry experience a plus).
    • Excellent time management skills with the ability to prioritise and shift workload to meet deadlines.
    • Exceptional English-language writing, editing, and verbal communication skills.
    • Exceptional interpersonal skills, with the ability to build relationships with customers and internal stakeholders.
    • Willingness to learn, collaborate, and be a team player.
    • Able to work independently and part of the marketing team as a whole.
    • Passion for trying new things and a strong drive towards solution-oriented problem solving. 
    • An understanding of key marketing metrics. 
    • Bonus: Bachelor's degree in Communications, Marketing, or related field.
    • Bonus: Experience marketing to an IT audience.
#LI-MA

Where you’ll be working/Location:
JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.

This role is remote in the country of India. You must be located in and authorized to work in India to be considered for this role.

Language:
JumpCloud® has teams in 15+ countries around the world and conducts our internal business in English. The interview and any additional screening process will take place primarily in English. To be considered for a role at JumpCloud®, you will be required to speak and write in English fluently.  Any additional language requirements will be included in the details of the job description.

Why JumpCloud?  
If you thrive working in a fast, SaaS-based environment and you are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise! You’ll work with amazing talent across each department who are passionate about our mission. We’re out of the box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about.  

One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating " human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed." - Rajat Bhargava, CEO

Please submit your résumé and brief explanation about yourself and why you would be a good fit for JumpCloud®.  Please note JumpCloud® is not accepting third party resumes at this time.   

JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Scam Notice:
Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of JumpCloud. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Please note that JumpCloud will never ask for any personal account information, such as credit card details or bank account numbers, during the recruitment process. Additionally, JumpCloud will never send you a check for any equipment prior to employment.

All communication related to interviews and offers from our recruiters and hiring managers will come from official company email addresses (@jumpcloud.com) and will never ask for any payment, fee to be paid or purchases to be made by the job seeker. If you are contacted by anyone claiming to represent JumpCloud and you are unsure of their authenticity, please do not provide any personal/financial information and contact us immediately at [email protected] with the subject line "Scam Notice"

#LI-Remote #BI-Remote