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Customer Service Representative (Arabic & English)
BinanceEgypt +3Full Time11 hour
Job Summary
We are seeking a Customer Support Representative with Arabic & English language skills to join Binance's team. As a customer support specialist, you will handle high-volume live chats, provide accurate information, and manage complaints in a timely manner. You will work closely with other business units, document customer requests, and engage customers to exceed their expectations. With a strong focus on honesty, integrity, and teamwork, we offer a competitive salary, company benefits, and the opportunity to shape the future of blockchain technology. Our flat structure and user-centric approach ensure autonomy and opportunities for career growth. Apply now to join our team and contribute to Binance's mission to advance financial freedom and access worldwide.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in Arabic & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines.
Responsibilities
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
Requirements
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- College degree or above
- Native-level fluency in Arabic, and advanced English is mandatory to support our users in this role
- Previous experience with cross-functional support will be advantageous
- High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
- Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
- Passionate for the customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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