Customer Service Representative (English)
BinanceJob Summary
Join Binance's Customer Service team as a Customer Support Representative (English) and be part of a client-facing business where exceptional support is the priority. You will handle high amounts of live chat and phone calls, identify customer needs, provide accurate information, manage complaints, and follow up to secure resolution. As a key member of our team, you will collaborate with world-class talent in a user-centric global organization with a flat structure. Binance offers competitive salary, company benefits, and work-from-home arrangement. We value empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. With over 250 million users worldwide, we are committed to being an equal opportunity employer and believe that having a diverse workforce is fundamental to our success. Apply now and shape the future with the world's leading blockchain ecosystem!
Responsibilities
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listening skills
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- Fluent in English
- Willing to work weekends and irregular hours which will include night shifts
