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Customer Service Representative (English)
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Job Summary
We are seeking a Customer Service Representative to join Binance's team in Mexico City, Argentina, or Bogota. As a customer support specialist, you will handle high volumes of live chats, identify customer needs, provide accurate information, and manage complaints. You will work with a talented team, collaborate on unique projects, and thrive in a results-driven environment. With competitive salary, company benefits, and flexible remote work options, Binance offers an exciting opportunity for career growth and continuous learning. Our commitment to diversity and inclusion ensures that all candidates are treated fairly and equally. If you are passionate about customer service and the crypto industry, apply now to shape the future of blockchain with us.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Binance is a client-facing business, and Customer Service is extremely important for us.
We hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is conducted via the ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Support will be in English, and we are looking for candidates with high proficiency. Additional language proficiency is much preferred.
Responsibilities:
- Handle high amounts of live chats.
- Identify and evaluate customers’ needs to deliver satisfaction.
- Provide accurate, valid and comprehensive information.
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
Requirements:
- Bachelor degree or above.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can work under different work shifts, including night shifts.
- Positive about the crypto industry.
- Personal or professional experience with cryptocurrency.
- Fluency in English is required to be able to effectively coordinate with overseas partners, stakeholders, and customers. Multi-lingual capability is a big plus.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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