Customer Service Representative (English)
BinanceJob Summary
Join Binance's Customer Service team as a full-time remote representative. As a key member of the client-facing business, you will provide top-quality assistance with fast response times and accurate information via ticketing systems and live chat. You will handle customer enquiries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. With a competitive salary, company benefits, and work-from-home arrangement, you will thrive in a results-driven workplace with opportunities for career growth and continuous learning. Our flat structure and autonomy allow you to tackle unique projects and shape the future of the blockchain ecosystem. Apply now and join a global organization that values diversity and equal opportunity.
Responsibilities:
- Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
- Handle customer enquiries, advice and suggestions via email or online tools.
- Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
- Handle customer complaints, special cases or ad hoc tasks.
Requirements:
- Bachelor degree or above.
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry.
- High level of honesty and integrity. Proactive and meticulous.
- A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can work under different work shifts, including night shifts.
- Positive about the crypto industry.
- Personal or professional experience with cryptocurrency.
- Proficient in English language.
