Customer Service Representative (English)
BinanceJob Summary
Join Binance's Customer Service team as a Customer Support Representative (English) in Portugal, Greece, Bulgaria, Romania, or Bucharest. As a customer-facing business, exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. With a flat structure and autonomy in an innovative environment, you'll have opportunities for career growth and continuous learning. Competitive salary and company benefits are offered, including work-from-home arrangements.
Responsibilities:
- Handle high amounts of live chat and phone calls
- Identify and evaluate customers’ needs to deliver satisfaction
- Provide accurate, valid and comprehensive information
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Follow communication procedures, guidelines, and policies
- Go the extra mile to engage customers
Requirements:
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multi-task, prioritize, and control time effectively
- Knowledge of the cryptocurrency/blockchain field is a big plus
- Multi-lingual capability is a big plus
- Fluent in English
- Willing to work weekends and irregular hours which will include night shifts
