Remote Jobs

CoachHub logo

Sales Development Representative North/West/East

CoachHub

Location
Croatia
Posted

Join CoachHub as a Sales Development Representative & drive customer acquisition in digital coaching, with unlimited coaching & global impact opportunities.

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Entry-Level AI Data Rater - English (UK)

Welocalize

Location
United Kingdom
Posted

Freelance AI Data Rater - Conduct research, evaluate e-commerce data, and rate its usefulness according to guidelines.

Acquia logo

Customer Success Manager I - Acquia Optimize

Acquia

Location
Denmark
Posted

Customer Success Manager at Acquia: Deliver world-class success experiences, interact with diverse cultures, and leverage web development knowledge to drive customer growth.

Welocalize logo

Entry-Level AI Data Rater - English (Australia)

Welocalize

Location
Australia
Posted

Freelance AI Data Rater opportunity with flexible hours, $16/hour rate, and comprehensive learning support for data annotation and rating projects.

Welocalize logo

Freelance QC Specialist - Spanish into English (UK)

Welocalize

Location
United States of America
Posted

Freelance QC Specialist - Spanish into English (UK) job description: Review layouts, titles, key points, formatting, numbers, and resolve terminology for translation companies.

Litify logo

Enterprise Customer Success Manager (Salesforce Certified)

Litify

Location
United States of America
Posted
Salary Range
95k - 100k USD

Join Litify as a Customer Success Manager to drive client success with our legal technology solutions. Manage accounts, ensure adoption and satisfaction, and contribute to the growth of Litify and Salesforce implementations.

Binance logo

Customer Service Representative (French & English)

Binance

Job Location

Viet Nam

Job Summary

Join Binance's Customer Service team as a French & English speaker and be part of a client-facing business where exceptional support is the priority. As a Customer Service Representative, you will handle high-volume live chat, provide accurate information, and manage complaints in a fast-paced environment. You will work with a talented team to create an inclusive financial ecosystem that advances the freedom of money and improves financial access for people around the world. With a competitive salary, company benefits, and flexible remote work options, Binance offers a unique opportunity to shape the future of blockchain and cryptocurrency. By joining our team, you will have the chance to collaborate with world-class talent, tackle unique projects, and thrive in a results-driven workplace. Apply now and take the first step towards an exciting career in customer service.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

    • Handle high volume live chat and other online tools
    • Provide accurate, valid and comprehensive information
    • Follow communication procedures, guidelines, and policies
    • Support other business units with customer liaison, accurately document customer requests
    • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
    • Go the extra mile to engage customers

Requirements

    • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
    • College degree or above
    • Native-level fluency in French, and advanced English is mandatory to support our users in this role
    • Previous experience with cross-functional support will be advantageous
    • High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team
    • Ability to work under pressure, strong communication skills and aim to exceed beyond expectations
    • Passionate for the customer service industry and can accept to work under different work shifts
    • Positive about the crypto industry
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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