Remote Jobs

Binance logo

Customer Service Representative (German)

Binance

Location
Croatia
Posted

Customer Support Representative needed for Binance's global blockchain ecosystem, handling live chat & phone calls, managing complaints & providing accurate info.

Ruby Labs logo

Senior Recruiter | Ruby Labs

Ruby Labs

Location
Cameroon
Posted

Senior Recruiter for mid-level to executive roles in engineering, product, and marketing departments at Ruby Labs

KoBold Metals logo

Machine Learning Engineer, Staff or Principal

KoBold Metals

Location
Canada
Posted
Salary Range
200k - 275k USD

Build ML systems for mineral exploration at KoBold. Collaborate with data scientists and geologists to predict ore locations using advanced tools and techniques.

Quora logo

Senior Machine Learning Engineer - Poe

Quora

Location
Canada
Posted
Salary Range
218k - 276k USD

Develop innovative ML solutions for Quora's Poe platform, focusing on NLP, LLMs, and recommender systems. Collaborate with teams to build AI-driven features and contribute to the growth of a leading knowledge-sharing platform.

Automattic logo

Brand Design Lead - Woo

Automattic

Location
Brazil
Posted

Creative leader with art direction background to join Woo's design team, combining strategy and management, with flexible remote work options and equity in a fast-growing company.

Coefficient logo

Community Lead + Video Creator

Coefficient

Location
British Virgin Islands
Posted

Join Coefficient as Community Lead + Video Creator & create engaging content for their modern spreadsheet platform

OfferFit logo

Manager, Machine Learning Engagement Management

OfferFit

Location
Canada
Posted
Salary Range
21k - 160k USD

Manager, Machine Learning Engagement Management at OfferFit, leading AI decisioning engine with 1:1 personalization for lifecycle marketing campaigns.

G-P logo

Cloud & SaaS Automation Specialist

G-P

Location
United Kingdom
Posted

Cloud & SaaS Automation Specialist at G-P - Automate IT operations, develop AI/ML solutions, manage SaaS apps

ClinChoice logo

Safety Medical Reviewer Consultant– Immunology

ClinChoice

Location
Canada
Posted

Safety Medical Reviewer – Immunology job at ClinChoice Canada Inc., requiring strong analytical skills, immunological knowledge, and experience in pharmacovigilance.

ClinChoice logo

Safety Medical Reviewer Consultant– Immunology

ClinChoice

Location
Philippines
Posted

Safety Medical Reviewer Consultant– Immunology at ClinChoice: Conduct medical reviews, assess adverse event reports, and provide medical input for case narratives. Collaborate with cross-functional teams and maintain regulatory compliance.

Binance logo

Customer Service Representative (German)

Binance

Job Location

CroatiaDenmarkEstoniaFinlandFranceGermanyGreeceMaltaAustriaBelgiumBulgariaCyprusSwedenSlovakiaSloveniaLatviaLithuaniaLuxembourgNetherlandsPolandRomaniaSpainCzech RepublicPortugalHungaryIrelandItaly

Job Summary

Binance is seeking an experienced Customer Support Representative to join their team in Portugal or Greece. The ideal candidate will be fluent in English and German, with 1+ years of customer-facing experience. They will handle live chat and phone calls, identify customer needs, provide accurate information, manage complaints, and follow up on resolutions. Binance offers a competitive salary, company benefits, and the opportunity to work from home. The successful candidate will be able to multi-task, prioritize tasks, and control time effectively, with a strong ability in using IT for professional use. They will also have exceptional written communication skills and be able to engage customers. This is a full-time remote position with flexible hours, including night shifts.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.

Customer Support is extremely important for us and we aim to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

The best Customer Service Representatives are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative.  Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.


Responsibilities

    • Handle high amounts of live chat and phone calls
    • Identify and evaluate customers’ needs to deliver satisfaction
    • Provide accurate, valid and comprehensive information 
    • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
    • Follow communication procedures, guidelines, and policies
    • Go the extra mile to engage customers

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Fluent in English and German
    • Willing to work weekends and irregular hours which will include night shifts
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Ability to multi-task, prioritise, and control time effectively
    • Knowledge of the cryptocurrency/blockchain field is a big plus
    • Multi-lingual capability is a big plus
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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