Remote Jobs

Binance logo

Customer Service Representative (German)

Binance

Location
Croatia
Posted

Customer Support Representative needed for Binance's global blockchain ecosystem, handling live chat & phone calls, managing complaints & providing accurate info.

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In-House Recruiter

reserv

Location
United States of America
Posted

Join Reserv as a Recruiter and source top talent for insurance adjuster roles, leveraging strong relationships and recruitment strategies to drive business growth.

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Staff Backend Engineer - Access Control

Webflow

Location
Canada
Posted

Join Webflow's Access Control team as a Staff Backend Engineer and design scalable backend services for RBAC with configurable permissions.

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Lead Game Designer - Portfolio Games

Voodoo

Location
France
Posted

Join Voodoo's Gaming Studio as a Game Designer and contribute to creating hit mobile games and apps that entertain the world.

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IAM Engineer - Saviynt

GuidePoint Security

Location
United States of America
Posted

Remote Identity Governance and Administration Engineer job with Saviynt experience required

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RN Care Manager - TCM

Strive Health

Location
United States of America
Posted
Salary Range
74k - 90k USD

Coordinate care for CKD/ESRD patients, manage diverse caseloads, and collaborate with healthcare professionals to enhance patient care delivery through a hybrid work model.

Enrollment Counselor

Coursera

Location
India
Posted

Join Coursera as an Enrollment Counselor and help shape the future of higher education. Work remotely with prospective students to guide them through the enrollment process and deliver personalized support.

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Sales Operations Lead

Xero

Location
United Kingdom
Posted

Lead Xero's sales operations in the UK by managing forecasting, territory strategies, segmentation, and performance initiatives. Collaborate with leadership to design business strategies, deliver insightful reports, and enhance efficiency through innovative approaches.

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DX Engineer - Next.js

Vercel

Location
United States of America
Posted
Salary Range
115k - 170k USD

Enhance Next.js documentation by maintaining content, creating tutorials, and ensuring alignment with developer needs. Collaborate with the core team to provide accurate and helpful resources for developers using Next.js.

Awin Global logo

Retention & Growth Specialist (f/m/d)

Awin Global

Location
United Kingdom
Posted

Retention & Growth Specialist at Awin: lead customer retention and growth efforts, negotiate contracts, and collaborate with departments.

Gitlab logo

Intermediate Backend Engineer, Application Security Testing: Composition Analysis

Gitlab

Location
United States of America
Posted
Salary Range
98k - 210k USD

Enhance security posture by developing features for GitLab's products like Dependency Scanning and Container Scanning. Collaborate with cross-functional teams to maintain high quality in a fast-paced environment. Enjoy remote work and comprehensive benefits including equity compensation and home office support.

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Editor, The CX Lead

Black & White Zebra

Location
Canada
Posted
Salary Range
70k - 90k USD

Create high-quality content that drives organic traffic growth for Black and White Zebra's website, collaborating with subject matter experts to produce informative articles on career development insights and software reviews.

Binance logo

Customer Service Representative (German)

Binance

Job Location

CroatiaDenmarkEstoniaFinlandFranceGermanyGreeceMaltaAustriaBelgiumBulgariaCyprusSwedenSlovakiaSloveniaLatviaLithuaniaLuxembourgNetherlandsPolandRomaniaSpainCzech RepublicPortugalHungaryIrelandItaly

Job Summary

Binance is seeking an experienced Customer Support Representative to join their team in Portugal or Greece. The ideal candidate will be fluent in English and German, with 1+ years of customer-facing experience. They will handle live chat and phone calls, identify customer needs, provide accurate information, manage complaints, and follow up on resolutions. Binance offers a competitive salary, company benefits, and the opportunity to work from home. The successful candidate will be able to multi-task, prioritize tasks, and control time effectively, with a strong ability in using IT for professional use. They will also have exceptional written communication skills and be able to engage customers. This is a full-time remote position with flexible hours, including night shifts.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Binance is looking for an experienced Customer Support representatives to set up and expand our customer support operations.

Customer Support is extremely important for us and we aim to create a platform where our users are well supported with excellent quality, fast response time and accurate information.
Support is via a live chat and phone, and will include but not limited to customer queries, complaints, and identification approval process for our world-class cryptocurrency exchange platform.

The best Customer Service Representatives are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative.  Customer Support representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our Customer Service Representatives can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.


Responsibilities

    • Handle high amounts of live chat and phone calls
    • Identify and evaluate customers’ needs to deliver satisfaction
    • Provide accurate, valid and comprehensive information 
    • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
    • Follow communication procedures, guidelines, and policies
    • Go the extra mile to engage customers

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Fluent in English and German
    • Willing to work weekends and irregular hours which will include night shifts
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Ability to multi-task, prioritise, and control time effectively
    • Knowledge of the cryptocurrency/blockchain field is a big plus
    • Multi-lingual capability is a big plus
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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