Remote Jobs

Binance logo

Customer Service Representative - (Portuguese/English)

Binance

Location
Portugal
Posted

Customer Service Representative at Binance: Provide top-quality assistance via live chat and email, manage complaints, and gather feedback to ensure high customer satisfaction.

Rackspace logo

Customer Success Associate IV-IN

Rackspace

Location
India
Posted

Customer Success Associate IV-IN role in Gurgaon, India, providing support to largest customer base, managing inbound requests, and ensuring efficient resolution.

Apollo.io logo

Scaled Customer Success Manager

Apollo.io

Location
Mexico
Posted

Manage customer portfolios, drive adoption, and ensure high ROI through tailored consultations and training programs. Collaborate with Account Managers to optimize product usage and retention strategies.

Weights & Biases logo

AI Customer Support Engineer - Tier I

Weights & Biases

Location
United Kingdom
Posted

Support AI developers by resolving technical issues and providing excellent customer service at Weights & Biases. Collaborate with teams to improve product features and documentation while maintaining fast response times for users.

Weights & Biases logo

AI Customer Support Engineer - Tier I

Weights & Biases

Location
India
Posted

Support AI developers by providing technical assistance and troubleshooting issues related to Weights & Biases' products. Collaborate with cross-functional teams to improve user experience.

Wasabi Technologies logo

Business Development Representative

Wasabi Technologies

Location
Tunisia
Posted

Identify and qualify prospects for Wasabi's cloud storage solutions through various campaigns and events. Work with marketing to refine strategies and leverage sales tools like Hubspot and Salesforce.

Vidyard logo

Business Development Representative

Vidyard

Location
Canada
Posted
Salary Range
2k - 2k USD

Join Vidyard's Business Development team as a BDR and drive new business opportunities through account-based marketing programs.

Gitlab logo

Business Development Representative

Gitlab

Location
Germany
Posted

Lead initial outreach to Major Enterprise accounts at GitLab, collaborate with teams to generate pipeline, execute outbound strategies, and leverage marketing tactics to engage prospects.

WatchGuard Technologies, Inc. logo

Business Development Representative

WatchGuard Technologies, Inc.

Location
United States of America
Posted

Business Development Representative at WatchGuard: drive new business opportunities through partnerships and end-users with flexible work options and comprehensive benefits.

Yuno logo

Business Development Representative

Yuno

Location
Croatia
Posted

Join Yuno as a Business Development Representative and work remotely from anywhere. Develop your sales skills and contribute to the growth of a fast-growing fintech company.

UpKeep logo

Business Development Representative

UpKeep

Location
United States of America
Posted
Salary Range
68k - 90k USD

Expand UpKeep's customer base through outbound sales strategies, collaborate with Territory Managers, and maintain CRM data. Requires B2B SaaS experience and strong communication skills.

Recharge logo

Business Development Representative

Recharge

Location
Canada
Posted

Business Development Representative at Recharge - drive sales growth through new customer acquisition and pipeline surfacing

Muck Rack logo

Senior Customer Success Manager, Mid-Market

Muck Rack

Location
United States of America
Posted
Salary Range
85k - 105k USD

Drive customer growth and renewals in Muck Rack's mid-market segment by managing customer success, overseeing lifecycle, and negotiating contracts. Requires experience in B2B SaaS Customer Success or Account Management.

OfferFit logo

Customer Success Director (Individual Contributor)

OfferFit

Location
Canada
Posted
Salary Range
54k - 262k USD

Customer Success Director at OfferFit: lead AI transformation in marketing technology, drive business impact, and collaborate with teams.

JumpCloud logo

Customer References Coordinator - India

JumpCloud

Location
India
Posted

Join JumpCloud's Corporate Communications team as a Customer References Coordinator and create compelling customer success stories

Relay Commerce logo

Technical Customer Success Specialist

Relay Commerce

Location
Brazil
Posted

Technical Customer Success Specialist at Relay Commerce - troubleshoot technical issues, debug errors, and provide expert support to customers in e-commerce and B2B SaaS.

Binance logo

Customer Service Representative - (Portuguese/English)

Binance

Job Location

Job Summary

Join Binance's Customer Service team as a Portuguese/English speaker and be part of a client-facing business where exceptional support is the priority. As a customer service representative, you will handle high amounts of live chat and incoming emails, providing accurate information and following communication procedures. You will also manage complaints, provide solutions, and gather feedback to ensure high customer satisfaction. With a flat structure and autonomy in innovative projects, you will thrive in a results-driven workplace with opportunities for career growth and continuous learning. Binance offers competitive salary, company benefits, and flexible work arrangements.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

    • Handle high amounts of live chat and incoming emails
    • Provide accurate, valid and comprehensive information
    • Follow communication procedures, guidelines, and policies
    • Support other business units with customer liaison, accurately document customer requests
    • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
    • Go the extra mile to engage customers

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Ability to multi-task, prioritize, and control time effectively
    • Knowledge of the cryptocurrency/blockchain field is a big plus
    • Multi-lingual capability is a big plus
    • Fluent in English and Portuguese
    • Willing to work weekends and irregular hours which will include night shifts
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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