Customer Service Representative - (Portuguese/English)
BinanceJob Summary
Join Binance's Customer Service team as a Customer Support Representative in South East Asia / Taiwan, Taipei. As a key member of the team, you will handle high amounts of live chat and incoming emails, providing accurate and comprehensive information to customers. You will also support other business units with customer liaison, manage complaints, and provide proper solutions within time limits. Binance is committed to being an equal opportunity employer and offers competitive salary, company benefits, and a work-from-home arrangement. With a flat structure and autonomy in innovative projects, you will thrive in a results-driven workplace with opportunities for career growth and continuous learning. As a customer-centric organization, we value honesty, integrity, and strong communication skills. Apply now to shape the future of blockchain and cryptocurrency with Binance.
Responsibilities
- Handle high amounts of live chat and incoming emails
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
Requirements
- College degree or above
- Fluent Portuguese language, and advanced English is required to effectively coordinate with partners and stakeholders
- Minimum 1 year experience in customer service, preferably in finance or e-commerce industry
- Outstanding new graduates are also welcomed to apply
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
- Willing to work weekends and irregular hours which will include night shifts
