Remote Jobs

Apollo.io logo

Customer Success Manager, Mid-Market

Apollo.io

Location
United States of America
Posted

High Touch Customer Success Manager: drive incremental product adoption, identify risk, and engage with customers to achieve adoption, NRR, and activity targets.

Newsela logo

Mid-Market Customer Success Manager

Newsela

Location
United States of America
Posted
Salary Range
75k - 100k USD

Manage mid-market accounts in EdTech, drive customer success through strategic planning and support, collaborate with teams for professional development, and contribute to the growth of Newsela's educational platform.

Slate logo

Customer Success Manager at Slate

Slate

Location
British Virgin Islands
Posted
Salary Range
60k - 90k USD

Join Slate as a Customer Success Manager to help social media teams create content effectively. Drive customer success by onboarding, training, and supporting customers while collaborating with account managers for growth and renewal opportunities.

Newsela logo

School Sales Representative

Newsela

Location
United States of America
Posted
Salary Range
60k - 120k USD

Remote School Sales Representative role at Newsela, selling reading content to schools with flexible work options and equity.

ActiveCampaign logo

Vice President of Customer Success

ActiveCampaign

Location
United States of America
Posted

Vice President of Customer Success at ActiveCampaign: lead high-performance team, develop strategies for customer satisfaction & growth

Cobalt logo

Sr. Manager of Customer Success

Cobalt

Location
United States of America
Posted

Lead customer success team at Cobalt, driving health scores, adoption & playbooks with sales, marketing & ops teams.

Cobalt logo

Sr. Manager of Customer Success

Cobalt

Location
United States of America
Posted

Senior Manager of Customer Success role at Cobalt, driving customer health scores and product adoption with a global mindset and competitive compensation.

Webflow logo

Senior Web Designer - Customer Education

Webflow

Location
United States of America
Posted

Senior Web Designer at Webflow: Design intuitive user experiences for Customer Education, develop visual assets & design system, collaborate with education platforms team.

CommerceIQ logo

Customer Success Director (Manager), Advertising

CommerceIQ

Location
United States of America
Posted
Salary Range
107k - 177k USD

Customer Success Director at CommerceIQ: lead team of Advertising Managers & Directors, drive customer success & growth

brightwheel logo

Senior Program Manager - Customer Success Operations

brightwheel

Location
United States of America
Posted
Salary Range
112k - 179k USD

Lead the Customer Success Operations team at Brightwheel, focusing on process optimization, cross-functional collaboration, and driving impactful initiatives to enhance customer outcomes.

Deel logo

Customer Onboarding Manager | Japan/South Korea

Deel

Location
Brunei Darussalam
Posted

Join Deel as a Project Manager and contribute to launching Global Employee Management Platforms for clients. Develop product expertise, communicate effectively, and provide global payroll expertise.

Deel logo

Customer Onboarding Manager | Japan/South Korea

Deel

Location
Brunei Darussalam
Posted

Join Deel as a Project Manager and help launch the Global Employee Management Platform for clients, working with a talented team and driving continuous improvement.

Binance logo

Customer Service Representative (Spanish/English)

Binance

Job Location

El SalvadorArgentina

Job Summary

Join Binance's Customer Service team as a Spanish/English speaker and contribute to providing exceptional support to customers worldwide. As a customer service representative, you will handle back office tickets, respond to online enquiries, and resolve customer complaints in a timely and accurate manner. You will work with a talented team, leveraging the power of digital assets and blockchain to build an inclusive financial ecosystem. With Binance's commitment to diversity and equal opportunities, you will thrive in a results-driven workplace with opportunities for career growth and continuous learning. Our flexible remote work arrangement allows you to balance your work and personal life effectively. Apply now and shape the future of customer service!

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

    • Handle back office tickets, and provide 7*24h online enquiry and email reply services to customers.
    • Handle customer enquiries, advice and suggestions via email or online tools.
    • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation.
    • Handle customer complaints, special cases or ad hoc tasks. 

Requirements:

    • Customer Service experience is not required, however can be beneficial if candidate has previous financial industry experience
    • College degree or above
    • Trilingual speaker with native Spanish, advanced English and one more language will be preferred
    • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
    • Ability to work under pressure, strong communication skills and exceed beyond expectation
    • Passionate for customer service industry and can accept to work under different work shifts
    • Passionate about the crypto industry
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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