Customer Service Representative (Ukrainian & English)
BinancePosted 3/27/2025
Customer Service Representative (Ukrainian & English)
Binance
Job Summary
Join Binance's Customer Service team as a Ukrainian & English speaker. Handle high-volume live chats, provide accurate information, and manage complaints. We seek empathetic, communicative, and problem-solving individuals with a college degree or above in finance or E-commerce. Our ideal candidate is fluent in Ukrainian, has advanced English skills, and 1+ year of customer service experience. With a focus on honesty, integrity, and teamwork, you'll work under pressure to exceed expectations and drive high customer satisfaction. As a remote team member, enjoy flexible work arrangements and the opportunity to contribute to a fast-growing company.
Job Description
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities:
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
Requirements:
- College degree or above
- Fluent Ukrainian language, advanced English speaker
- Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Passionate for customer service industry and can accept to work under different work shifts
- Positive about the crypto industry
