Customer Service Representative (Ukrainian & English)
BinanceJob Summary
Join Binance's Customer Service team as a Customer Support Representative (Ukrainian & English) and provide top-quality assistance to users via ticketing systems and live chat. You will handle high-volume live chats, manage complaints, and gather valuable feedback while working in a fast-paced environment with autonomy. As part of our user-centric global organization, you will collaborate with world-class talent and contribute to shaping the future of blockchain technology. With competitive salary and company benefits, flexible work arrangements, and opportunities for career growth, Binance is an ideal place to thrive. Our commitment to diversity and inclusion ensures that every candidate has an equal opportunity to succeed. By joining our team, you will be part of a client-facing business where exceptional support is our priority.
Responsibilities:
- Handle high volume live chat and other online tools
- Provide accurate, valid and comprehensive information
- Follow communication procedures, guidelines, and policies
- Support other business units with customer liaison, accurately document customer requests
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
- Go the extra mile to engage customers
Requirements:
- College degree or above
- Fluent Ukrainian language, advanced English speaker
- Minimum 1 year experience in Customer Service, preferably in finance or E-commerce industry
- High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
- Ability to work under pressure, strong communication skills and exceed beyond expectation
- Willing to work under different work shifts (including night shift)
- Positive about the crypto industry
