Remote Jobs

Anaplan logo

Principal Customer Success Business Partner

Anaplan

Location
Sweden
Posted

Anaplan CSBP drives customer success, expansion & optimisation for Nordic customers, leveraging expertise in business processes, planning & forecasting.

Full Fabric logo

Customer Success Manager (English Speaker)

Full Fabric

Location
Portugal
Posted

Customer Success Manager at Full Fabric: drive product adoption, build strong client relationships, and provide tailored solutions for educational technology

Finom logo

Customer Care Specialist - German Speaker

Finom

Location
Poland
Posted

Customer Care Specialist - German Speaker at Finom: provide front-line support to customers using Finom's financial B2B solution, work remotely in Europe

Twilio logo

Security Customer Trust Analyst, Information Security

Twilio

Location
Ireland
Posted

Remote Security Customer Trust Analyst role at Twilio, supporting largest customers with security awareness and education, collaborating with internal stakeholders and contributing to process enhancements.

Twilio logo

Security Customer Trust Analyst, Information Security

Twilio

Location
United Kingdom
Posted

Security Customer Trust Analyst at Twilio: Support largest customers' security awareness & education, collaborate with internal teams, identify risks, and maintain questionnaire responses.

Vercel logo

Senior Customer Success Engineer, EMEA

Vercel

Location
Cameroon
Posted

Senior Customer Success Engineer at Vercel: resolve customer concerns, create internal tooling, and engineer solutions for personalized web experiences.

Finom logo

Customer Care Specialist - Spanish Speaker

Finom

Location
Poland
Posted

Customer Care Specialist at Finom - provide front-line support to customers using an all-in-one financial B2B solution, work remotely in Europe, and enjoy flexible benefits.

Horizons logo

Senior Customer Success Manager EMEA

Horizons

Location
South Africa
Posted

Senior Customer Success Manager EMEARemote-South Africa: drive revenue growth through excellent customer support and strategic relationship management with Horizons' workforce management platform.

Finom logo

Customer Care Specialist - Dutch Speaker

Finom

Location
Poland
Posted

Customer Care Specialist at Finom: provide front-line support, set records for Europe's quickest customer service, and participate in various projects.

Workiva logo

2025 Summer Intern - Customer Success

Workiva

Location
United States of America
Posted
Salary Range
44k - 44k USD

Support the Customer Success team in creating and implementing customer documents, collaborating with cross-functional teams, applying XBRL tagging, ensuring accuracy, and providing exceptional customer service.

InDebted logo

Customer and Client Support Lead - Canada

InDebted

Location
Canada
Posted

Customer and Client Support Lead - Manage high communication volumes, ensure SLAs, drive collections performance, and collaborate with leadership in Canada.

Muck Rack logo

Senior Customer Success Manager, Mid-Market

Muck Rack

Location
United States of America
Posted
Salary Range
85k - 105k USD

Drive customer growth and renewals in Muck Rack's mid-market segment by managing customer success, overseeing lifecycle, and negotiating contracts. Requires experience in B2B SaaS Customer Success or Account Management.

Binance logo

Customer Service Representative - Financial Derivatives

Binance

Job Location

Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael

Job Summary

Join Binance's Customer Service team as a Financial Derivatives Representative. Coordinate customer inquiries, solve complaints, and optimize service quality. Empathetic and communicative individuals with finance background and excellent English skills are required. The role involves handling unpredictable emergencies and performing ad-hoc tasks. Apply for this client-facing business where exceptional support is the priority.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities:

    • Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers
    • Solve customer complaint issues, and create and document report analysis
    • Optimize customer complaint processes and improve service quality
    • Handle unpredictable emergencies in an efficient and timely manner
    • Perform adhoc tasks and reports assigned by shift leader and/or managers

Requirements:

    • Bachelor's degree or diploma, preferably in a finance-related major
    • Prior customer support experience with exposure to an e-commerce or financial industry background is a must
    • Excellent communication skill in English; additional knowledge of Arabic language would be an advantage
    • Familiar with CS operation and business processes, with a strong ability for problem-solving and a strong number-driven approach