Remote Jobs

Platform Science logo

Sr. Software Development Engineer in Test

Platform Science

Location
United States of America
Posted

Senior Software Development Engineer in Test at Platform Science, delivering high-quality software products with a focus on automated testing and collaboration with developers.

Nutrafol logo

Sr. Technical Project Manager

Nutrafol

Location
United States of America
Posted

Technical Project Manager for e-commerce company seeking expert-level JIRA & Confluence skills, attention to detail, and strong documentation abilities.

Curai logo

Medical Assistant Lead

Curai

Location
United States of America
Posted
Salary Range
62k - 66k USD

Medical Assistant Lead at Curai Health: Provide leadership & guidance to clinical operations team, integrate AI tools for efficiency & patient care.

ClassDojo logo

Tutor Marketing Manager

ClassDojo

Location
United States of America
Posted
Salary Range
125k - 208k USD

Marketing Manager at ClassDojo: Lead growth campaigns for Dojo Tutor, leverage teacher network, conduct research, and refine strategies to expand reach beyond email. Join us in revolutionizing education!

1Password logo

Sr Technical Program Manager

1Password

Location
Canada
Posted

Senior Technical Program Manager at 1Password: lead complex initiatives, drive cross-functional collaboration, and prioritize security and privacy.

iHerb logo

Sr. Technical Program Manager

iHerb

Location
United States of America
Posted

Senior Program Manager for SAP Order to Cash implementation at iHerb, leading cross-functional teams and managing project budgets and timelines.

Mapbox logo

Sr. Technical Program Manager

Mapbox

Location
United Kingdom
Posted

Senior Technical Program Manager at Mapbox: lead customer programs, drive technical engagements, and improve customer experience.

Postscript logo

Sr. Competitive Intelligence and Enablement Manager

Postscript

Location
British Virgin Islands
Posted
Salary Range
128k - 146k USD

Lead competitive intelligence and enablement efforts at Postscript, empowering GTM teams to succeed through strategic insights and resources. Manage integrations and deliver training programs while staying ahead of industry trends.

Twilio logo

Strategic Account Executive - SEA

Twilio

Location
Singapore
Posted

Strategic Account Executive - SEA at Twilio, leading relationships with large-scale customers in Southeast Asia, managing accounts, developing strategy, and partnering with cross-functional teams.

iHerb logo

Inventory Control Associate- Tues-Sat 2pm-10:30pm

iHerb

Location
Brazil
Posted

Inventory Control Associate at iHerb: Maintain accurate inventory records, handle paperwork, and follow procedures to meet inventory management goals. Flexible remote work options and $4,000/year travel stipends available.

hims & hers logo

Sr. Data Solutions Developer

hims & hers

Location
United States of America
Posted
Salary Range
130k - 150k USD

Senior Data Solutions Developer for reporting infrastructure and enablement roles with Looker expertise

Splice logo

Sr. Growth Marketing Manager - Lifecycle

Splice

Location
United States of America
Posted
Salary Range
122k - 135k USD

Sr. Growth Marketing Manager, Lifecycle at Splice: Use Braze to drive growth through lifecycle marketing strategies and campaigns.

hims & hers logo

Sr. Director - Paid Social Performance Marketing

hims & hers

Location
United States of America
Posted
Salary Range
250k - 270k USD

Marketing Manager for Sexual Health product category with 12+ years of experience in e-commerce marketing and budget management.

Binance logo

Customer Service Representative - P2P (APAC)

Binance

Job Location

Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael

Job Summary

Join Binance's Customer Service team as a P2P (APAC) South East Asia / Vietnam representative. As the frontline of the P2P market, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will use Customer Insight and Root Cause Analytics to identify product improvements and present them to stakeholders. With a focus on empathy, communication, and problem-solving, you will advocate for customers and gather valuable feedback. Binance offers a competitive salary, company benefits, and a work-from-home arrangement. As part of a user-centric global organization with a flat structure, you will collaborate with world-class talent and tackle unique projects with autonomy. With opportunities for career growth and continuous learning, you will thrive in a results-driven workplace.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

    • As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regards to customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Fluent in English and a native language
    • Ability to multitask, prioritise, and control time effectively
    • Knowledge of blockchain, crypto, and P2P payments is a big plus
    • Fluency in English is a must with multilingual capability is a big plus
    • Willing to work weekends and irregular hours which will include night shifts
    • A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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