Remote Jobs

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Controller

Reka

Location
United States of America
Posted
Salary Range
150k - 250k USD

Oversee accounting operations, financial reporting, and strategic financial management at Reka, a leading AI startup. Manage multi-entity international structures and ensure compliance with tax and GAAP standards.

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Controller

CareMessage

Location
United States of America
Posted
Salary Range
104k - 104k USD

Controller at CareMessage: Lead accounting function, track deferred revenue, supervise accounting activities & collaborate with department heads.

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Financial Planning & Analysis Associate

Testlio

Location
Cameroon
Posted

Financial Planning & Analysis Associate at Testlio: Develop financial models, conduct analyses, and provide insights for strategic decision-making in a remote, global company culture.

Testlio logo

Financial Planning & Analysis Associate

Testlio

Location
Brunei Darussalam
Posted

Financial Planning & Analysis Associate at Testlio: Develop financial models, conduct analyses, and provide insights to support strategic decision-making. Flexible remote work options and global company culture.

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Digital Experience Lead

Updater

Location
United States of America
Posted
Salary Range
120k - 172k USD

Enhance digital customer experiences at Updater by managing the DAP, conducting research, and driving customer success. Create playbooks, collaborate with teams, and optimize journeys for improved engagement and ROI.

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Area Pre-Sales Engineer

Ajax Systems

Location
France
Posted

Join Ajax Systems as a Product Manager to lead technical seminars, develop product strategies, and foster relationships with key partners while working with cutting-edge security technologies.

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Regional Communications Lead

Reddit

Location
United Kingdom
Posted

Regional Communications Lead at Reddit: Develop and execute global comms strategies for new and existing users

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Freelance QC Specialist - Spanish into English (UK)

Welocalize

Location
United States of America
Posted

Freelance QC Specialist - Spanish into English (UK) job description: Review layouts, titles, key points, formatting, numbers, and resolve terminology for translation companies.

Wikimedia Foundation logo

Lead Employee Relations Partner

Wikimedia Foundation

Location
Anywhere in the world
Posted
Salary Range
135k - 164k USD

Lead the development of global employee relations strategies at Wikimedia Foundation, manage complex cases, ensure compliance with international labor laws, and provide expert guidance to leadership on ER issues.

Adaptavist logo

Full Stack Software Engineer

Adaptavist

Location
South Africa
Posted

Build and maintain microservices in AWS for Atlassian Cloud apps; collaborate with teams to resolve production issues and ensure service reliability. Contribute to engineering best practices and deliver new functionality using CI/CD.

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Engineering Manager I - Full Stack

StackAdapt

Location
United States of America
Posted

Lead StackAdapt's engineering team, develop scalable web solutions using modern technologies, and contribute to our innovative advertising platform in a remote-first environment.

Binance logo

Customer Service Representative - P2P (APAC)

Binance

Job Location

Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael

Job Summary

Join Binance's Customer Service team as a P2P (APAC) South East Asia / Vietnam representative. As the frontline of the P2P market, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will use Customer Insight and Root Cause Analytics to identify product improvements and present them to stakeholders. With a focus on empathy, communication, and problem-solving, you will advocate for customers and gather valuable feedback. Binance offers a competitive salary, company benefits, and a work-from-home arrangement. As part of a user-centric global organization with a flat structure, you will collaborate with world-class talent and tackle unique projects with autonomy. With opportunities for career growth and continuous learning, you will thrive in a results-driven workplace.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

    • As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regards to customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Fluent in English and a native language
    • Ability to multitask, prioritise, and control time effectively
    • Knowledge of blockchain, crypto, and P2P payments is a big plus
    • Fluency in English is a must with multilingual capability is a big plus
    • Willing to work weekends and irregular hours which will include night shifts
    • A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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