Customer Service Representative - P2P (APAC)
Binance
- Location
- Brunei Darussalam
- Posted
Customer Service Representative - P2P (APAC) South East Asia / Vietnam at Binance
Remote Jobs
In-House Recruiter
reserv
- Location
- United States of America
- Posted
Join Reserv as a Recruiter and source top talent for insurance adjuster roles, leveraging strong relationships and recruitment strategies to drive business growth.
Staff Backend Engineer - Access Control
Webflow
- Location
- Canada
- Posted
Join Webflow's Access Control team as a Staff Backend Engineer and design scalable backend services for RBAC with configurable permissions.
Machine Learning Engineer
Coursera
- Location
- India
- Posted
Join Coursera's Machine Learning team and contribute to creating personalized learning experiences through AI-powered technologies.
IAM Engineer - Saviynt
GuidePoint Security
- Location
- United States of America
- Posted
Remote Identity Governance and Administration Engineer job with Saviynt experience required
AI Machine Learning Engineer
Welocalize
- Location
- Romania
- Posted
Develop machine learning solutions for localization and business workflow processes using Python and AWS services.
AI Machine Learning Engineer
Welocalize
- Location
- Spain
- Posted
Develop and implement machine learning models for localization and business workflow processes using Python and AWS services.
AI Machine Learning Engineer
Welocalize
- Location
- Greece
- Posted
Machine Learning Engineer for localization and business workflow processes using AWS services and Docker
Senior Full Stack Engineer- Contractor (Croatia)
Goodnotes
- Location
- Croatia
- Posted
Senior Full Stack Engineer for cross-platform digital paper solution using React/Redux, TypeScript, Node.js, and AWS
RN Care Manager - TCM
Strive Health
- Location
- United States of America
- Posted
- Salary Range
- 74k - 90k USD
Coordinate care for CKD/ESRD patients, manage diverse caseloads, and collaborate with healthcare professionals to enhance patient care delivery through a hybrid work model.
Sales Operations Lead
Xero
- Location
- United Kingdom
- Posted
Lead Xero's sales operations in the UK by managing forecasting, territory strategies, segmentation, and performance initiatives. Collaborate with leadership to design business strategies, deliver insightful reports, and enhance efficiency through innovative approaches.
Trust & Safety Policy - Platform Safety Policy Principal Lead (Data & AI products)
- Location
- United States of America
- Posted
- Salary Range
- 195k - 272k USD
Develop and enforce policies for Reddit's data licensing and AI initiatives while ensuring user safety and rights. Collaborate with Legal, Product, and Engineering to support responsible growth of the platform.
Software Engineer II (Full-Stack)
Eventbrite, Inc.
- Location
- India
- Posted
Full-Stack Engineer II: Automate privacy compliance workflows using modern frontend frameworks and backend technologies.
Software Engineer II - Full Stack
AllTrails
- Location
- United States of America
- Posted
- Salary Range
- 165k - 195k USD
Join AllTrails as a software engineer and contribute to the development of impactful A/B tests and landing pages. Collaborate with cross-functional teams and work on all layers of the stack.
Digital Marketing Manager (Germany)
Yubico
- Location
- Germany
- Posted
Digital Marketing Manager at Yubico: drive growth and optimize performance across paid media channels
Senior Full Stack Engineer - Contractor (Czechia)
Goodnotes
- Location
- Czech Republic
- Posted
Senior Full Stack Engineer for cross-platform digital paper solution using React/Redux, TypeScript, Node.js, and AWS
SharePoint/Power Platform Developer
Dynamo Technologies
- Location
- United States of America
- Posted
- Salary Range
- 70k - 100k USD
Design and develop solutions using SharePoint and Power Platform technologies to support DLA's Modernization effort at Dynamo. Collaborate with stakeholders to create scalable solutions that enhance productivity and collaboration.
Full Stack Software Engineer (Mid Level)
Vonage
- Location
- Spain
- Posted
Full Stack Software Engineer for Vonage Video Client Engineering team, enhancing developer experience with video APIs and creating user guides and sample applications.
Business Development Lead - Strategic Partnerships
StackAdapt
- Location
- United Kingdom
- Posted
Lead StackAdapt's Technology Partnerships in EMEA by developing strategies, identifying new partnerships, and driving business growth through collaboration with cross-functional teams. Enjoy competitive benefits including salary, medical insurance, pension, and flexible work options.
Full Stack Developer
Rackspace
- Location
- Mexico
- Posted
Full Stack Developer - Multi-cloud solutions, agile development, project planning, coding best practices, DevOps culture
Customer Service Representative - P2P (APAC)
Binance
Job Location
Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael
Job Summary
Join Binance's Customer Service team as a P2P (APAC) South East Asia / Vietnam representative. As the frontline of the P2P market, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will use Customer Insight and Root Cause Analytics to identify product improvements and present them to stakeholders. With a focus on empathy, communication, and problem-solving, you will advocate for customers and gather valuable feedback. Binance offers a competitive salary, company benefits, and a work-from-home arrangement. As part of a user-centric global organization with a flat structure, you will collaborate with world-class talent and tackle unique projects with autonomy. With opportunities for career growth and continuous learning, you will thrive in a results-driven workplace.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
- As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Fluent in English and a native language
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Fluency in English is a must with multilingual capability is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
