Remote Jobs

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Customer Service Representative - P2P (EU)

Binance

Location
Bulgaria
Posted

Customer Service Representative - P2P (EU) | Join Binance's Customer Service team and provide top-quality assistance to users via ticketing systems and live chat.

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Customer Service Representative - P2P (EU)

Binance

Location
Bulgaria
Posted

Customer Service Representative - P2P (EU) at Binance: Provide top-quality assistance with fast response times and accurate information.

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Customer Service Representative - P2P (LATAM)

Binance

Location
Colombia
Posted

Customer Service Representative - P2P market specialist role at Binance, providing exceptional support to clients and driving business goals through product improvements.

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Customer Service Representative (English)

Binance

Location
Croatia
Posted

Customer Support Representative (English) at Binance - Handle live chat & phone calls, provide accurate info & manage complaints.

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Customer Service Representative (English)

Binance

Location
Colombia
Posted

Customer Support Representative (English) at Binance, handling live chat & phone calls, providing accurate info & managing complaints.

Binance logo

Customer Service Representative (English)

Binance

Location
Colombia
Posted

Customer Service Representative at Binance: handle live chats, provide accurate info, manage complaints, and collaborate on unique projects in a results-driven environment.

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Customer Service Representative (English)

Binance

Location
Colombia
Posted

Customer Support Representative (English) at Binance - Handle live chat & phone calls, provide accurate info, manage complaints & advocate for customers.

Binance logo

Customer Service Representative (English)

Binance

Location
Colombia
Posted

Customer Support Representative (English) at Binance - Handle live chats, manage complaints, and engage with customers in a user-centric global organization.

Binance logo

Customer Service Representative (English)

Binance

Location
Colombia
Posted

Customer Support Representative (English) at Binance - Handle live chat & phone calls, provide accurate info, manage complaints & follow up.

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Customer Service Representative (German)

Binance

Location
Croatia
Posted

Customer Support Representative needed for Binance's global blockchain ecosystem, handling live chat & phone calls, managing complaints & providing accurate info.

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Customer Service Representative (Ukrainian & English)

Binance

Location
Estonia
Posted

Customer Support Representative (Ukrainian & English) at Binance: Provide top-quality assistance via live chat and ticketing systems in a fast-paced environment with autonomy.

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Customer Service Representative - P2P (APAC)

Binance

Job Location

Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael

Job Summary

Join Binance's Customer Service team as a P2P (APAC) Representative and be part of a client-facing business where exceptional support is the priority. As a frontline representative, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will also use Customer Insight and Root Cause Analytics to identify product improvements and advocate for customers. With a focus on empathy, communication, and problem-solving, you will help ensure exceptional service standards and high customer satisfaction. Binance offers a competitive salary, company benefits, and the opportunity to work from home with flexible remote work options. As part of a diverse and innovative organization, you will have opportunities for career growth and continuous learning. With over 250 million users in 100+ countries, Binance is a leading global blockchain ecosystem that aims to advance financial access and freedom worldwide.

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback.

Join us and help ensure exceptional service standards and high customer satisfaction!

Responsibilities

    • As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regards to customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
    • Ability to multitask, prioritize, and control time effectively
    • Knowledge of blockchain, crypto, and P2P payments is a big plus
    • Willing to work weekends and irregular hours which will include night shifts
    • A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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