Customer Service Representative - P2P (APAC)
Binance
- Location
- Brunei Darussalam
- Posted
Customer Service Representative - P2P (APAC) at Binance
Remote Jobs
Sr. Enterprise Security Engineer
Databricks
- Location
- Netherlands
- Posted
Sr Enterprise Security Engineer needed for enterprise security projects with broad technical understanding of SaaS/endpoint security
Sr. Enterprise Security Engineer
Databricks
- Location
- Germany
- Posted
Sr Enterprise Security Engineer needed for enterprise security projects with broad technical understanding of SaaS/endpoint security
Sr. Associate, ERP Accountant
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 85k - 95k USD
ERP Accountant position at Nutrafol offering flexible remote work, comprehensive benefits, and opportunities for growth and development.
Director, People & Culture
Testlio
- Location
- Brazil
- Posted
- Salary Range
- 500k - 500k USD
Join Testlio as Director of People & Culture and lead all people operations and advocacy aspects aligned with company purpose, vision, and values.
Sr. RVP, Mid-Market Sales, AMER
Contentsquare
- Location
- Brazil
- Posted
Lead AMER sales team to accelerate growth as Sr. RVP of Mid-Market Sales at Contentsquare
Sr. Manager - Engineering, EMR
hims & hers
- Location
- United States of America
- Posted
- Salary Range
- 200k - 220k USD
Sr. Engineering Manager for homegrown EMR system, leading team & ensuring platform reliability & scalability.
Sr. Instructional Designer
hims & hers
- Location
- United States of America
- Posted
- Salary Range
- 90k - 120k USD
Sr Instructional Designer for blended learning content development & strategy execution
Sr. Cloud Security Engineer
Rackspace
- Location
- United States of America
- Posted
- Salary Range
- 89k - 153k USD
Enhance security architecture using cloud-agnostic and native tools, automate processes, manage monitoring, and address vulnerabilities at Rackspace Technology. Join a team dedicated to delivering end-to-end multicloud solutions with a focus on cybersecurity.
Sr. Account Executive
KlearNow.ai
- Location
- Netherlands
- Posted
Supply Chain Account Executive at KlearNow.AI - Develop software sales strategy, meet sales goals, and handle entire sales process.
Sr. Account Executive
OpenX
- Location
- Mexico
- Posted
Join OpenX as Sr. Account Executive - LATAM Agencies and drive business growth by building relationships with key clients in the LATAM market. Utilize your expertise in ad tech and programmatic buying to develop deals and support strategic initiatives.
Sr Marketing Manager, Apparel (Shapermint - Truekind)
Trafilea
- Location
- Argentina
- Posted
Senior Marketing Manager at Trafilea: Lead end-to-end marketing strategies for Shapermint and Truekind brands, focusing on brand perception and recognition.
Sr Technical Product Manager - Cloud Platform Services
Upwork
- Location
- United States of America
- Posted
- Salary Range
- 152k - 216k USD
Senior Technical Product Manager for platform infrastructure as a product at Upwork, focusing on scalability, reliability, and developer experience.
Sr. Data Analyst
reserv
- Location
- Georgia
- Posted
Senior Data Analyst at Reserv: Use AI & automation to simplify claims with Python, SQL, Postgres, and more.
Sr Datadog Developer
Rackspace
- Location
- Mexico
- Posted
Join Rackspace Technology as a Sr Datadog Developer and collaborate on cloud integrated services, customer interaction platforms, and backend business systems. Use your expertise in Datadog features and DevOps culture to drive innovation and growth.
People Partner - Employee Relations
brightwheel
- Location
- United States of America
- Posted
- Salary Range
- 90k - 120k USD
Employee Relations Business Partner at Brightwheel: Drive high performance culture with expertise in employee relations, fairness, consistency, and efficiency.
Sr. Financial Analyst
hims & hers
- Location
- United States of America
- Posted
Senior Financial Analyst at Hims & Hers: drive business growth with strategic finance planning, budgeting, and analysis.
CX Sr. Support & Escalations Expert (Families)
ClassDojo
- Location
- Honduras
- Posted
Remote CX Sr. Support & Escalations Expert needed for EdTech company ClassDojo
Sr Growth Marketing Manager - Acquisition
Trafilea
- Location
- Argentina
- Posted
Sr Growth Marketing Manager for dynamic tech e-commerce group
Sr Marketing Manager - Regional Growth
Kraken
- Location
- Croatia
- Posted
Grow new users in Europe with Kraken's market share strategy, leveraging local-first ideas and global campaigns.
Customer Service Representative - P2P (APAC)
Binance
Job Location
Brunei DarussalamCambodiaGeorgiaJapanArmeniaAzerbaijanBahrainBangladeshBhutanCyprusJordanKorea (South)KuwaitMalaysiaMaldivesNepalPakistanTaiwan, Republic of ChinaTajikistanLao PDRLebanonPhilippinesQatarSri LankaThailandTimor-LesteOmanMongoliaSyrian Arab Republic (Syria)TurkeyUnited Arab EmiratesViet NamAfghanistanChinaKyrgyzstanMyanmarSingaporeTurkmenistanYemenKazakhstanPalestinian TerritoryRussian FederationUzbekistanSaudi ArabiaIndiaIndonesiaIran, Islamic Republic ofIraqIsrael
Job Summary
Join Binance's Customer Service team as a P2P (APAC) Representative and be part of a client-facing business where exceptional support is the priority. As a frontline representative, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will also use Customer Insight and Root Cause Analytics to identify product improvements and advocate for customers. With a focus on empathy, communication, and problem-solving, you will help ensure exceptional service standards and high customer satisfaction. Binance offers a competitive salary, company benefits, and the opportunity to work from home with flexible remote work options. As part of a diverse and innovative organization, you will have opportunities for career growth and continuous learning. With over 250 million users in 100+ countries, Binance is a leading global blockchain ecosystem that aims to advance financial access and freedom worldwide.
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback.
Join us and help ensure exceptional service standards and high customer satisfaction!
Responsibilities
- As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage
- Ability to multitask, prioritize, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is a big plus
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
