Customer Service Representative - P2P (LATAM)
Binance
- Location
- Colombia
- Posted
Customer Service Representative P2P LATAM at Binance
Remote Jobs
Irish Gaelic Linguist
Welocalize
- Location
- United Kingdom
- Posted
Irish Gaelic Linguist for Welocalize: Perform quality control tasks, on-demand translation, linguistic adaptation, and manage language materials. Flexible remote work options and $4,000/year travel stipends available.
Senior Product Manager - MetaMask (Bitcoin)
Consensys
- Location
- Cameroon
- Posted
- Salary Range
- 134k - 186k USD
MetaMask seeks product manager to lead Bitcoin experience, defining vision & strategy, designing products, researching user problems, driving adoption & shaping standards.
Sr. Open Source Engineer (Argo CD)
Octopus Deploy
- Location
- Cameroon
- Posted
Contribute to Argo CD and other open-source initiatives as a Sr. Open Source Engineer at Octopus Deploy, working with the community and providing guidance to users.
Commercial Counsel
Modern Health
- Location
- United States of America
- Posted
Commercial attorney needed for Modern Health's legal team, responsible for negotiating agreements and managing risk, with flexible remote work options and competitive salary.
Commercial Counsel
Signifyd
- Location
- United States of America
- Posted
- Salary Range
- 140k - 180k USD
Commercial Counsel at Signifyd: negotiate vendor agreements, advise on legal & business issues, collaborate with cross-functional teams.
Associate Commercial Counsel
Emburse
- Location
- Canada
- Posted
Commercial/contracts attorney for SaaS resale and referral operations
Associate Commercial Counsel
Postscript
- Location
- United States of America
- Posted
- Salary Range
- 146k - 166k USD
Join Postscript as an Associate Commercial Counsel to manage commercial contracts, collaborate with cross-functional teams, and support a high-volume sales process. Enjoy competitive compensation, equity opportunities, and flexible benefits while contributing to a rapidly growing company.
Regional Sales Manager - Melbourne
ExtraHop
- Location
- Australia
- Posted
ExtraHop seeks Regional Sales Manager - Melbourne for network detection and response technology
Sr. AI Engineer
MyFitnessPal
- Location
- United States of America
- Posted
- Salary Range
- 140k - 170k USD
Design and deploy advanced AI models using LLMs and VLMs at MyFitnessPal. Collaborate with cross-functional teams to deliver impactful solutions while adhering to ethical AI practices.
Sr. Manager - Category Strategy & Analysis
hims & hers
- Location
- United States of America
- Posted
Strategic Analytics & Category Management Role - $130k-$150k/year
Senior Data Scientist, Mobile App User Acquisition
StackAdapt
- Location
- Canada
- Posted
Senior Data Scientist, Mobile App User Acquisition at StackAdapt: Develop & optimize machine learning algorithms for mobile advertising effectiveness
Sr Lead Machine Learning Engineer
Upwork
- Location
- United States of America
- Posted
- Salary Range
- 195k - 308k USD
Lead AI/ML initiatives at Upwork, mentor teams, conduct research, and deploy cutting-edge models. Enjoy competitive salary and excellent benefits in a remote-first environment.
Sr AWS Sales Engineer
Rackspace
- Location
- United States of America
- Posted
- Salary Range
- 148k - 261k USD
AWS Sales Engineer - drive cloud adoption in California state government, apply technical solutions & excel in fast-paced environment
IT Talent Acquisition Sr. Specialist
Trafilea
- Location
- Brazil
- Posted
Lead recruitment efforts at Trafilea, a Tech E-commerce Group, by sourcing top IT talent, managing end-to-end recruitment processes, and fostering employer branding. Enjoy remote work, paid holidays, and learning subsidies while growing your career.
Salesforce Engineer
Canonical
- Location
- Cameroon
- Posted
Business Systems Engineer with Salesforce experience required for Canonical's EMEA region team
Creative Strategy Sr Manager
Trafilea
- Location
- Argentina
- Posted
Creative Strategy Sr Manager at Trafilea: Lead integrated brand campaigns, develop impactful concepts, mentor creative team, and drive business growth in a dynamic remote work environment.
Sr. Associate - Marketing Analytics & Insights
Nutrafol
- Location
- United States of America
- Posted
Marketing Analytics & Insights role supporting digital advertising initiatives, analyzing complex datasets, and deriving actionable insights.
Senior Data Scientist, Mobile App User Acquisition (copy)
StackAdapt
- Location
- United States of America
- Posted
Senior Data Scientist, Mobile App User Acquisition at StackAdapt
Sr. Associate - Inventory Accounting
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 85k - 95k USD
Join Nutrafol as Sr. Associate, Inventory Accounting (3PL Reporting) to handle inventory and revenue accounting, reconcile transactions, and support high-growth operations with strong analytical skills.
Customer Service Representative - P2P (LATAM)
Binance
Job Location
Job Summary
Join Binance's Customer Service team as a P2P (LATAM) representative and be part of a client-facing business where exceptional support is the priority. As a frontline customer service representative, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will use Customer Insight and Root Cause Analytics to identify product improvements and advocate for customers. With a focus on empathy, communication, and problem-solving, you will work with a talented team in an innovative environment. Binance offers competitive salary, company benefits, and flexible remote work options. Apply now and shape the future of blockchain technology!
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
- As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is advantageous
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
