Customer Service Representative - P2P (LATAM)
Binance
- Location
- Colombia
- Posted
Customer Service Representative P2P LATAM at Binance
Remote Jobs
Sr. Director - Digital Product
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 180k - 210k USD
Lead Nutrafol's digital strategy and product roadmap, ensuring seamless customer experiences across eCommerce platforms and mobile apps while driving brand equity and business growth.
Рецензент рекламы на русском языке - Казахстан
Welocalize
- Location
- Kazakhstan
- Posted
Join our team as an Ads Quality Rater and contribute to improving online ad quality and effectiveness.
Principal Health Economics and Outcomes Researcher
Modern Health
- Location
- United States of America
- Posted
- Salary Range
- 141k - 207k USD
Conduct impactful economic and outcomes analyses to support Modern Health's mission of providing exceptional care. Collaborate with teams to develop analytic models and deliver insights to stakeholders. Utilize tools like R and SQL in a dynamic environment focused on innovation in mental health care.
Sr. Systems Manager - NetSuite Administrator
hims & hers
- Location
- United States of America
- Posted
- Salary Range
- 165k - 195k USD
NetSuite Administrator & System Manager for Hims & Hers, configuring modules, managing integrations, and ensuring SOX compliance.
Senior Clinical Research Associate - Oncology/Respiratory
ClinChoice
- Location
- United States of America
- Posted
- Salary Range
- 75k - 120k USD
Join ClinChoice as a Senior CRA and contribute to clinical research excellence by managing trials, conducting site visits, ensuring regulatory compliance, and fostering collaboration with sites and clients across various therapeutic areas including oncology and respiratory. This role offers professional growth and the opportunity to work in a dynamic, quality-focused environment.
Senior Clinical Research Associate - Oncology/Respiratory
ClinChoice
- Location
- Italy
- Posted
Join ClinChoice as a Senior Clinical Research Associate (Senior CRA) and contribute to the development of innovative drugs and devices. With flexible remote work options and $4,000/year travel stipends, you'll have the opportunity to make a meaningful impact on global healthcare.
Learning Partner (fix term contract)
Welocalize
- Location
- Spain
- Posted
Learning Partner for training data transformation solutions using Cornerstone LMS and Articulate Storyline, collaborating with business leaders and clients.
Sr. Software Engineer
G-P
- Location
- India
- Posted
Sr. Software Engineer at G-P: Design & develop cloud platform, advocate for modern agile methodologies, build scalable enterprise-level services.
Sr Software Engineer
G-P
- Location
- Ireland
- Posted
Sr Software Engineer at G-P: Design cloud-enabled products for Global Growth Platform, collaborate with stakeholders & mentor engineers.
Sr. Software Architect
Testlio
- Location
- Cameroon
- Posted
Senior Software Architect at Testlio: drive practical improvements in engineering practices, pioneer AI-augmented engineering, and champion quality excellence.
Sr. Software Architect
Testlio
- Location
- Brunei Darussalam
- Posted
Senior Software Architect at Testlio: drive practical improvements in engineering practices & design scalable solutions
Sr. Testing Manager
Testlio
- Location
- Brazil
- Posted
Lead testing delivery for clients across various industries, manage test scope planning, and ensure quality testing execution with Testlio.
Sr. Product Manager - Vault2
Kraken
- Location
- Canada
- Posted
Product Manager for crypto custody and wallet management at Kraken, with 7+ years of experience in product management and cross-functional collaboration.
Annonsekvalitetsvurdering - norsk (Norge)
Welocalize
- Location
- Norway
- Posted
Join our team as a Norwegian ad quality evaluator and contribute to improving online ads relevance and efficiency.
Sr. Enterprise CSM
Cobalt
- Location
- United States of America
- Posted
Customer Success Manager for Enterprise team at Cobalt, driving customer growth and success in the pentesting industry.
Sr. Enterprise CSM
Cobalt
- Location
- United States of America
- Posted
Enterprise CSM job at Cobalt, seeking customer success manager with commercial mindset and experience working with Enterprise clients.
Sr. Associate, Data Engineer
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 95k - 110k USD
Data Engineer at Nutrafol, leveraging expertise to drive business decisions through data-driven insights.
Sr. Data Engineer I
Splice
- Location
- United States of America
- Posted
Sr Data Engineer I - Build scalable data pipelines & systems for business growth
Session Lead (External Contractor) - AI Product Managers Nanodegree (Oman)
Udacity
- Location
- Oman
- Posted
Join Udacity as a Session Lead for their AI Product Managers Nanodegree program in Oman, providing technical support to students and contributing to a diverse and inclusive community.
Customer Service Representative - P2P (LATAM)
Binance
Job Location
Job Summary
Join Binance's Customer Service team as a P2P (LATAM) representative and be part of a client-facing business where exceptional support is the priority. As a frontline customer service representative, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will use Customer Insight and Root Cause Analytics to identify product improvements and advocate for customers. With a focus on empathy, communication, and problem-solving, you will work with a talented team in an innovative environment. Binance offers competitive salary, company benefits, and flexible remote work options. Apply now and shape the future of blockchain technology!
Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
- As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
- Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
- Create a culture and processes which achieve the business goals and objectives with regards to customer service
- Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
- Act as the Voice of the Customer across the organization
- Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
- Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
- Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized
Requirements
- 1+ years experience of proven customer facing experience or experience as a customer service representative
- Strong ability in using IT for professional use and can handle somewhat technical queries from customers
- Exceptional written communication skill and a good listener
- Ability to multitask, prioritise, and control time effectively
- Knowledge of blockchain, crypto, and P2P payments is advantageous
- Willing to work weekends and irregular hours which will include night shifts
- A Binance P2P user is highly preferred
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
