Remote Jobs

Mapbox logo

Software Development Engineer II - 3DLN, Rendering

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Location
Germany
Posted

Develop 3D Live Navigation for Mapbox Navigation SDK, collaborate on cross-platform API design and performance tuning, and optimize real-time sensor data visualization.

Twilio logo

People Operations Associate

Twilio

Location
Colombia
Posted

Remote HR Operations Associate role in Colombia supporting Americas region with Workday and ServiceNow systems

LI.FI logo

People Operations Specialist

LI.FI

Location
Cameroon
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People Operations Specialist for a fast-paced startup in EMEA region, responsible for HR processes, onboarding/offboarding, and employee experience.

Cobalt logo

People Operations Specialist

Cobalt

Location
United States of America
Posted
Salary Range
69k - 87k USD

People Operations Specialist at Cobalt: Support operational tasks, onboarding & offboarding, administration, benefits & employee engagement.

Black & White Zebra logo

Editor, The RevOps Team

Black & White Zebra

Location
Canada
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Salary Range
70k - 90k USD

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Yuno logo

People operations lead

Yuno

Location
Mexico
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People Operations Lead for global payments company, managing employee lifecycle, HR processes, benefits administration, and compliance across multiple regions.

Dynamo Technologies logo

Sr ServiceNow Applications Developer

Dynamo Technologies

Location
United States of America
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Lead ServiceNow Developer for federal contract, rebuilding performance management systems and migrating data from legacy systems.

Zepz logo

Global Clearing Specialist (Japanese Bilingual Support)

Zepz

Location
Philippines
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Process and maintain manual bank transfers, review transactions for accuracy and fraud, provide expert support on payments, and improve clearing operations within our Payments Team.

Platform Science logo

Sr. Software Development Engineer in Test

Platform Science

Location
United States of America
Posted

Senior Software Development Engineer in Test at Platform Science, delivering high-quality software products with a focus on automated testing and collaboration with developers.

Nutrafol logo

Sr. Technical Project Manager

Nutrafol

Location
United States of America
Posted

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Binance logo

Customer Service Representative - P2P (LATAM)

Binance

Job Location

ColombiaEl SalvadorArgentinaMexico

Job Summary

Join Binance's Customer Service team as a P2P (LATAM) representative and be part of a client-facing business where exceptional support is the priority. As a frontline customer service representative, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will use Customer Insight and Root Cause Analytics to identify product improvements and advocate for customers. With a focus on empathy, communication, and problem-solving, you will work with a talented team in an innovative environment. Binance offers competitive salary, company benefits, and flexible remote work options. Apply now and shape the future of blockchain technology!

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

    • As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regards to customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Ability to multitask, prioritise, and control time effectively
    • Knowledge of blockchain, crypto, and P2P payments is advantageous
    • Willing to work weekends and irregular hours which will include night shifts
    • A Binance P2P user is highly preferred
    • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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