Remote Jobs

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Sr. Technical Program Manager - Growth Engineering

hims & hers

Location
United States of America
Posted
Salary Range
170k - 185k USD

Senior Technical Program Manager - drive strategic initiatives, deliver high-impact programs, and optimize engineering operations.

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People Generalist

Twilio

Location
Canada
Posted

Remote People Generalist role at Twilio, supporting HR teams and executing business-led initiatives.

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AI Full-Stack Engineer, Alignerr

Labelbox

Location
Poland
Posted
Salary Range
150k - 200k USD

Develop and enhance the Labelbox platform by leveraging full-stack engineering skills to enable AI training and alignment. Collaborate on features and tools that empower customers in building advanced AI systems.

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Complaint Analysis Manager

Binance

Location
Brunei Darussalam
Posted

Lead complaint analysis and drive process enhancements for Binance's customer support team.

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Regional Vice President - Commercial

Grafana Labs

Location
United States of America
Posted
Salary Range
420k - 450k USD

Lead Grafana Labs' Commercial team as Regional Vice President, driving revenue growth and building strong relationships with prospects through strategic leadership and cross-functional collaboration.

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Senior Commercial Counsel

Udacity

Location
United Kingdom
Posted

Senior Commercial Counsel at Udacity, providing commercial contracting support for international legal matters

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People Ops Communication Contractor

Postman

Location
United States of America
Posted

Remote People Ops Communications Specialist role at Postman, utilizing writing and editing skills to craft impactful internal communications.

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Account Based Marketing Manager

Qualio

Location
British Virgin Islands
Posted

Account-Based Marketing Manager at Qualio: Create & execute ABM programs for high-potential life science accounts

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Product Analytics Lead

Kueski

Location
Mexico
Posted

Lead product analytics at Kueski, driving data-driven decisions for our BNPL platform in Mexico. Collaborate with teams to enhance products using tools like Amplitude and Tableau. Enjoy competitive benefits including medical insurance and stock options.

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People Analytics & Talent Intelligence Specialist

Uberall

Location
Germany
Posted
Salary Range
50k - 88k EUR

People Analytics & Talent Intelligence Specialist at Uberall - drive data-driven talent strategies with 4+ years HR data analytics experience

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Sales Specialist (Morocco)

Airalo

Location
Morocco
Posted

Join Airalo's Partnerships department as a Sales Specialist in Morocco, driving business growth through eSIM solutions and building relationships with key stakeholders.

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Area Sales Manager

Gitlab

Location
Cameroon
Posted

Area Sales Manager at GitLab: lead sales team, sell into new customer accounts, maintain relationships with key decision-makers

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Senior SQL Analyst

Eventbrite, Inc.

Location
United States of America
Posted
Salary Range
74k - 132k USD

Analyze data using SQL to provide insights for optimizing customer service strategies. Collaborate with leadership to improve processes and measure program impacts.

Binance logo

Customer Service Representative - P2P (LATAM)

Binance

Job Location

ColombiaEl SalvadorArgentinaMexico

Job Summary

Join Binance's Customer Service team as a P2P (LATAM) representative and be part of a client-facing business where exceptional support is the priority. As a frontline customer service representative, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will use Customer Insight and Root Cause Analytics to identify product improvements and advocate for customers. With a focus on empathy, communication, and problem-solving, you will work with a talented team in an innovative environment. Binance offers competitive salary, company benefits, and flexible remote work options. Apply now and shape the future of blockchain technology!

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

    • As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regards to customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Ability to multitask, prioritise, and control time effectively
    • Knowledge of blockchain, crypto, and P2P payments is advantageous
    • Willing to work weekends and irregular hours which will include night shifts
    • A Binance P2P user is highly preferred
    • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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