Remote Jobs

Integration App logo

Content Marketing Lead

Integration App

Location
Anywhere in the world
Posted

Lead content marketing efforts, craft engaging stories, collaborate with teams, manage content calendars, and oversee visual content to enhance brand presence.

Automattic logo

Playground DevRel Lead

Automattic

Location
United States of America
Posted
Salary Range
70k - 170k USD

Senior WordPress developer for Playground, shaping the future of WordPress through community building, collaboration, and advocacy.

Cover Genius logo

Program Manager - People Team (Onboarding)

Cover Genius

Location
United States of America
Posted

Program Manager - Develop and refine onboarding programs for new employees at Cover Genius, a Series E insurtech company protecting global customers of major digital companies.

hims & hers logo

Staff Engineer - Incentives (Full stack)

hims & hers

Location
United States of America
Posted
Salary Range
175k - 210k USD

Staff Engineer at Hims & Hers: Design scalable full-stack solutions, mentor engineers, and influence architectural decisions.

Automattic logo

Brand Design Lead - Woo

Automattic

Location
Brazil
Posted

Creative leader with art direction background to join Woo's design team, combining strategy and management, with flexible remote work options and equity in a fast-growing company.

Coefficient logo

Community Lead + Video Creator

Coefficient

Location
British Virgin Islands
Posted

Join Coefficient as Community Lead + Video Creator & create engaging content for their modern spreadsheet platform

Apollo.io logo

People Business Partner, EMEA

Apollo.io

Location
United States of America
Posted

People Business Partner for EMEA teams at Apollo.io, driving organizational effectiveness and fostering an inclusive culture.

G-P logo

Cloud & SaaS Automation Specialist

G-P

Location
United Kingdom
Posted

Cloud & SaaS Automation Specialist at G-P - Automate IT operations, develop AI/ML solutions, manage SaaS apps

Binance logo

Asset Risk & People Due Diligence Analyst

Binance

Location
Brunei Darussalam
Posted

Asset Risk & People Due Diligence Analyst for Binance, utilizing open source data and blockchain analytics tools to conduct due diligence and risk assessments on digital assets.

saas.group logo

Chief Executive Officer - [SaaS]

saas.group

Location
Croatia
Posted

Lead picdrop's international expansion and drive strategic direction as CEO of a SaaS company in Europe.

saas.group logo

Chief Executive Officer [SaaS]

saas.group

Location
Croatia
Posted

Lead Juicer.io as CEO, develop product vision & strategy, drive innovation & growth

Circle Medical logo

Registered Nurse - Async Clinical Experience

Circle Medical

Location
United States of America
Posted

Remote RN position at Circle Medical for triage and clinical operations, offering equity options and comprehensive benefits.

Binance logo

Customer Service Representative - P2P (LATAM)

Binance

Job Location

ColombiaEl SalvadorArgentinaMexico

Job Summary

Join Binance's Customer Service team as a P2P (LATAM) representative and be part of a client-facing business where exceptional support is the priority. As a frontline customer service representative, you will arbitrate customer disputes, investigate trading activity, and create a culture that achieves business goals and objectives. You will use Customer Insight and Root Cause Analytics to identify product improvements and advocate for customers. With a focus on empathy, communication, and problem-solving, you will work with a talented team in an innovative environment. Binance offers competitive salary, company benefits, and flexible remote work options. Apply now and shape the future of blockchain technology!

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 250 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

Join Binance's Customer Service team and be a part of a client-facing business where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.

Responsibilities

    • As the frontline of the P2P market, you and the team will arbitrate customer disputes professionally
    • Investigate trading activity and take appropriate actions to keep the marketplace safe and prevent fraudulent activity
    • Create a culture and processes which achieve the business goals and objectives with regards to customer service
    • Use Customer Insight and Root Cause Analytics to identify product improvements and present these to stakeholders and peers
    • Act as the Voice of the Customer across the organization
    • Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities
    • Make sure customer and complainant surveys are carried out continuously in order to produce timely and up-to-date information about customer experience across all areas of the business
    • Ensure that learning from complaints is shared within the organization as well as with contractors, partners and if appropriate, publicized

Requirements

    • 1+ years experience of proven customer facing experience or experience as a customer service representative
    • Strong ability in using IT for professional use and can handle somewhat technical queries from customers
    • Exceptional written communication skill and a good listener
    • Ability to multitask, prioritise, and control time effectively
    • Knowledge of blockchain, crypto, and P2P payments is advantageous
    • Willing to work weekends and irregular hours which will include night shifts
    • A Binance P2P user is highly preferred
    • Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
Why Binance
• Shape the future with the world’s leading blockchain ecosystem
• Collaborate with world-class talent in a user-centric global organization with a flat structure
• Tackle unique, fast-paced projects with autonomy in an innovative environment
• Thrive in a results-driven workplace with opportunities for career growth and continuous learning
• Competitive salary and company benefits
• Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team)

Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.