Customer Service Specialist

Join our dynamic Customer Service team and make a difference in children's education!

Location: 100% remote within the U.S. (any U.S. time zone)

Classification: Full-time, 40 hours a week

Pay Range: $18.50 to $21.50 hourly

Customer Service Specialist at Miaplaza

At Miaplaza, we're revolutionizing homeschool education, and our Customer Service Specialists are at the heart of this mission. We're not your typical customer service department – our product experts create exceptional experiences across phone, live chat, email, and social media channels.

As a Customer Service Specialist, you'll join our high-volume support team, handling over 10,000 weekly chat interactions during peak seasons. You'll be a trusted guide for parents navigating essential decisions about their children's education, providing expert advice and solutions that build confidence and trust.

Key Responsibilities

• Deliver exceptional support across multiple channels (phone, email, chat, and social media)

• Resolve customer issues with empathy and efficiency while maintaining high-quality standards

• Personalize communication to make every customer feel valued and understood

• Analyze customer needs and recommend appropriate solutions

• Maintain detailed interaction records and collect valuable customer feedback

• Collaborate with team members to manage high-volume customer service (10,000+ weekly interactions) while ensuring seamless experiences

• Transform challenging customer situations into positive outcomes

What We’re Looking For

• Synthesizes complex information and explains it clearly

• Naturally builds rapport and asks thoughtful questions

• Dedicated to exceeding customer satisfaction expectations

• Resilient and positive in challenging situations

• Excellent written and verbal communication skills

• Balances efficiency with personalized service

• Strong problem-solving abilities and sound judgment

• Exceptional attention to detail

• Outstanding interpersonal and communication skills

• Quickly and empathetically engages with customers in fast-paced environments

• Embraces a growth mindset and values constructive feedback

• Proven ability to work independently, manage schedules, and meet deadlines

• Experience in a live chat or customer support environment (bonus points, but not required!)

Requirements

• At least 3 years of work experience, with 2 years in a customer-facing role.

• Access to a computer/laptop (camera preferred) with a reliable high-speed internet connection.

• Typing speed: 45 words per minute.

• Strong proficiency with technology and aptitude to learn new technologies and processes quickly.

The Schedule

Customer Service Specialists work 8-hour shifts, 5 days a week. Miaplaza’s customer service operates 7 days a week from 7:00 am to 11:00 pm ET (4:00 am to 8:00 pm PT). Candidates from any U.S. time zone are welcome to apply. Candidates should be available for two or more weekend shifts per month. Weekend shifts include shifts on Saturday or Sunday. The available shifts include:

• Mid Shift: 8:45 am to 5:15 pm ET / 5:45 am to 2:15 pm PT

• Evening Shift: 2:45 pm to 11:15 pm ET / 11:45 am to 8:15 pm PT

Compensation, Benefits & Perks

The expected starting pay range is $18.50 to $21.50/hour. Miaplaza’s compensation philosophy ensures equity and competitiveness while considering the regional differences in living and labor costs. Specific rates will be provided during the hiring process and are aligned with market data and internal equity.

• Full-time employees are eligible for health, dental, and vision insurance, inclusive of specialty care options like fertility benefits, mental health services, and chiropractic care, FSA, HSA, and more.

• All employees are eligible for a 401(k) retirement plan with employer match.

• Paid Time Off (PTO), floating holidays, parental leave, and other perks and benefits.

We invite your family and friends to join our journey! All employees receive free site memberships and discounted MOHS tuition for the children in their household, plus two additional memberships for other children.

➡️ Learn more by visiting our careers page!

Why is this position open?

We're expanding! As we grow and enhance our educational content offerings, multiple positions are open across departments. 🚀 We hope to hire five Customer Service Specialists in February 2025.

Interested?

Join us in making a difference in homeschool education while building meaningful connections with families nationwide. At Miaplaza, every interaction is an opportunity to create a 'wow' moment and help shape the future of education.

➡️ Check out a day in the life of a Miaplaza Customer Service Specialist!

➡️ You can hear our CEO, Johannes Ziegler, discuss our company’s values and future here!

Ready to transform customer service into customer success? Apply now!

About Miaplaza

Our vision is to elevate online learning by applying the most successful approaches in virtual education to create an accessible and inclusive homeschool curriculum platform where all students can be successful! Our K-8 platforms include Miacademy, Always Icecream, and Clever Dragons, and our 9-12 options include MiaPrep and MiaPrep Online High School. Our student base is rapidly growing, and we’re hiring for multiple positions across several departments! Our expansion stems from our commitment to providing exceptional educational content and our pursuit of new opportunities. 🚀

Principals only, no recruitment agencies.