Customer Service Specialist - EU
Retraced
- Location
- Denmark
- Posted
Customer Service Specialist at Retraced: Empower fashion & textile businesses with sustainable supply chain solutions
Remote Jobs
Enterprise Customer Success Executive
Creatio
- Location
- Mexico
- Posted
Enterprise Customer Success Executive for LATAM region with 3+ years B2B account management experience
Associate Enterprise Customer Success Manager
Restaurant365
- Location
- United States of America
- Posted
- Salary Range
- 75k - 90k USD
Join Restaurant365 as an Associate Enterprise Customer Success Manager to drive customer success through strategic partnerships, ensuring high adoption and satisfaction. Collaborate with cross-functional teams to deliver exceptional service and support for our enterprise clients.
2025 Summer Intern - Customer Success
Workiva
- Location
- United States of America
- Posted
- Salary Range
- 44k - 44k USD
Support the Customer Success team in creating and implementing customer documents, collaborating with cross-functional teams, applying XBRL tagging, ensuring accuracy, and providing exceptional customer service.
Senior Director of Customer Success
Smartcar
- Location
- United States of America
- Posted
- Salary Range
- 160k - 270k USD
Lead Customer Success at Smartcar, driving customer retention and growth by managing Account Management and Solutions Architecture teams. Utilize customer success metrics to inform decisions and foster a culture of excellence.
Senior Manager - Customer Success Engineering
Vercel
- Location
- Germany
- Posted
Lead the Customer Success Engineering team at Vercel to deliver exceptional customer experiences. Drive team performance, implement solutions, mentor staff, and ensure efficient processes for scaling support without linear growth.
Senior Competitive and Customer Insights Manager
ActiveCampaign
- Location
- United States of America
- Posted
- Salary Range
- 104k - 143k USD
Senior Competitive and Customer Insights Manager at ActiveCampaign
Customer Care -Shift de Nuit
Heetch
- Location
- Algeria
- Posted
Customer Care Agent- Nuit pour Heetch, basé à Alger avec télétravail
Security Customer Trust Analyst, Information Security
Twilio
- Location
- Ireland
- Posted
Remote Security Customer Trust Analyst role at Twilio, supporting largest customers with security awareness and education, collaborating with internal stakeholders and contributing to process enhancements.
Security Customer Trust Analyst, Information Security
Twilio
- Location
- United Kingdom
- Posted
Security Customer Trust Analyst at Twilio: Support largest customers' security awareness & education, collaborate with internal teams, identify risks, and maintain questionnaire responses.
Senior Customer Success Operations Manager
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 140k - 190k USD
Manage customer success operations at Vercel, collaborate with leadership, improve processes, and support GTM strategies to enhance customer retention and expansion.
Senior Manager, Customer Success Operations
AlphaSense
- Location
- United States of America
- Posted
- Salary Range
- 120k - 150k USD
Senior Manager, Customer Success Operations at AlphaSense, optimizing customer success processes and driving productivity for revenue teams.
Program Manager - Customer Success Operations
brightwheel
- Location
- United States of America
- Posted
- Salary Range
- 90k - 149k USD
Join Brightwheel as a Program Manager to drive operational excellence in customer success, leveraging data and automation to enhance processes and deliver exceptional customer experiences.
Principal Customer Success Business Partner
Anaplan
- Location
- Sweden
- Posted
Anaplan CSBP drives customer success, expansion & optimisation for Nordic customers, leveraging expertise in business processes, planning & forecasting.
Customer Success Manager (English Speaker)
Full Fabric
- Location
- Portugal
- Posted
Customer Success Manager at Full Fabric: drive product adoption, build strong client relationships, and provide tailored solutions for educational technology
Customer Onboarding Manager | Dutch speaking
Deel
- Location
- France
- Posted
Client Onboarding Specialist for a global payroll and compliance market leader
Team Manager, Customer Care (Bilingual Support)
Zepz
- Location
- Philippines
- Posted
Manage bilingual customer support team, monitor performance, coach agents, and provide feedback. Flexible remote work options available.
Senior Customer Success Engineer, EMEA
Vercel
- Location
- Cameroon
- Posted
Senior Customer Success Engineer at Vercel: resolve customer concerns, create internal tooling, and engineer solutions for personalized web experiences.
Customer Success Manager - DACH (F/M/D)
NavVis
- Location
- Germany
- Posted
Customer Success Manager - DACH (F/M/D) Germany Remote / Hybrid
Customer Success Regional Team Manager
Canonical
- Location
- Anywhere in the world
- Posted
Lead Canonical's Customer Success team globally, driving customer engagement and retention through strategic planning and team leadership. Manage regional performance metrics and collaborate across departments to enhance customer success.
Customer Service Specialist - EU
Retraced
Job Summary
Customer Service Specialist at Retraced empowers fashion and textile businesses with sustainable supply chain management solutions. You'll join a globally distributed team, supporting clients in Europe, and work closely with Customer Success Managers to resolve operational issues and provide training sessions. With flexible remote work options and a generous holiday allowance, this role offers opportunities for growth and learning. Retraced is a young, dynamic company on the cusp of its next growth phase, prioritizing values and employee ideas. As a customer-facing specialist, you'll have real responsibility and independence, working with a modern international team to drive sustainable change in the fashion industry.
Customer Service Specialist, (f/m/x), SaaS/Greentech/Fashion
Communicating directly with the worlds most sustainability focused fashion and textile business’, you will have a talent for identifying problems, breaking them down and finding solutions. By understanding our supply chain transparency platform and our values, you will bring success for your clients, yourself and the company in its mission to scale globally.
What you will do
You’ll join a globally distributed CSM team and work closely with one of our European Customer Success Managers, your focus will be on supporting fashion and textile partners in the region.
You will:
- Join client calls alongside CSMs, taking ownership of follow-up actions and operational tasks.
- Address and resolve client inquiries related to platform use and general troubleshooting.
- Plan and deliver spontaneous or urgent live onboarding and training sessions for both clients and suppliers.
- Manage scheduling and logistics for onboarding sessions with User Solutions team, ensuring seamless execution.
- Act as the first line of support for operational issues, coordinating with internal teams (e.g., User Solutions, Product) for escalation and resolution.
- Monitor response times and ensure clients’ concerns are resolved efficiently.:
- Maintain detailed records of training sessions, client issues, and solutions provided.
- Assist in creating user-friendly training materials and guides to help clients adopt the platform effectively.
What’s in it for you?
- Working with a modern, international team on a mission to make the fashion industry more sustainable
- A position with real opportunity to learn the ropes and grow your career in CSM within SaaS
- Great package, generous holiday allowance (unlimited in some locations)
- A company where values are actively lived
- Being part of a young, dynamic company that implements employee ideas
- Joining a thriving business on the cusp of its next growth phase
- High level of personal responsibility and independence
- Flexible, hybrid, and remote work options
Who you are
- You have existing experience in a customer-facing B2B position
- You are a communicator by nature, you like dealing with people and solving problems
- You are tech-savvy and have excellent project management skills
- You understand the importance of an SLA-driven approach and how that impacts the business as a whole
- Experience working in B2B Fashion, Textiles, or Supply chain is highly desirable
- Experience in SaaS an advantage
- You speak fluent German and a good standard of English
- You are already based in or eligible to work in one of the mentioned locations
Retraced was born in 2019, in Düsseldorf, Germany with the vision to create a global ecosystem to drive sustainable change in the fashion industry by enabling transparent cross-company collaboration.
With over 65 employees globally, and over 20€ million raised so far, our award-winning platform is the world’s first and leading cloud-based supply chain sustainability management system, complete with all CSR capabilities that empower fashion and textile companies to connect all stakeholders in their global supply chains on one network and ensure efficient sustainability data exchange, collaboration, and communication between parties.
This allows them to take action and implement strategies to achieve more sustainable and responsible production practices. The information gained can be shared internally within the company and externally with authorities, customers, or business partners.
Find out more about Retraced through our website here: https://www.retraced.com/
Or stay up to date by following us on Linkedin here: https://www.linkedin.com/company/retraced/
We process your application documents on the basis of Art. 6 Paragraph 1 lit. b GDPR, Section 26 BDSG to decide on the establishment and, if necessary, further implementation of the employment relationship. Data on rejected applicants, unless consent is given to longer-term storage (e.g. for later application rounds),will be deleted no later than six months after the application has been rejected.
You can find our company privacy policy here.
