Customer Success
DevRev
- Location
- India
- Posted
Customer Success at DevRev: Engage customers, onboard them, and enable integration with existing tools to drive growth and success.
Remote Jobs
Senior C++ Database Engine Developer
MariaDB plc
- Location
- Serbia
- Posted
Senior C++ Database Engine Developer at MariaDB plc
Senior C++ Database Engine Developer
MariaDB plc
- Location
- Bulgaria
- Posted
Senior C++ Database Engine Developer at MariaDB plc - Join a game-changing organization that encourages outside-the-box thinking and offers competitive compensation package.
Senior C++ Database Engine Developer
MariaDB plc
- Location
- Croatia
- Posted
Senior C++ Database Engine Developer at MariaDB plc
Sr. Payroll Lead
hims & hers
- Location
- United States of America
- Posted
- Salary Range
- 100k - 120k USD
Senior Payroll Lead: Complex administrative and accounting duties in multi-state/multi-subsidiary environment with 5+ years of payroll experience.
Senior Product Manager - Paris or Remote
Lemlist
- Location
- France
- Posted
Senior Product Manager at lempire: lead product squads, drive growth, and shape company direction
Sr AWS Sales Engineer
Rackspace
- Location
- United States of America
- Posted
- Salary Range
- 148k - 261k USD
AWS Sales Engineer - drive cloud adoption in California state government, apply technical solutions & excel in fast-paced environment
Sr. Manager - Category Strategy & Analysis
hims & hers
- Location
- United States of America
- Posted
Strategic Analytics & Category Management Role - $130k-$150k/year
Machine Learning Engineer, Staff or Principal
KoBold Metals
- Location
- Canada
- Posted
- Salary Range
- 200k - 275k USD
Build ML systems for mineral exploration at KoBold. Collaborate with data scientists and geologists to predict ore locations using advanced tools and techniques.
Salesforce Engineer
Canonical
- Location
- Cameroon
- Posted
Business Systems Engineer with Salesforce experience required for Canonical's EMEA region team
Sr Associate - Business Development (Asset Listing)
Kraken
- Location
- United States of America
- Posted
- Salary Range
- 96k - 153k USD
Join Kraken's Asset Listing team as a Business Development Sr Associate and drive business growth in the crypto industry.
Sr. Associate - Marketing Analytics & Insights
Nutrafol
- Location
- United States of America
- Posted
Marketing Analytics & Insights role supporting digital advertising initiatives, analyzing complex datasets, and deriving actionable insights.
Head Compounding Pharmacist
hims & hers
- Location
- United States of America
- Posted
- Salary Range
- 145k - 155k USD
Lead sterile compounding capabilities and develop new compounded treatments as a Head Compounding Pharmacist.
Sr. Associate - Inventory Accounting
Nutrafol
- Location
- United States of America
- Posted
- Salary Range
- 85k - 95k USD
Join Nutrafol as Sr. Associate, Inventory Accounting (3PL Reporting) to handle inventory and revenue accounting, reconcile transactions, and support high-growth operations with strong analytical skills.
Sr. Product Manager
Nextech
- Location
- United States of America
- Posted
Sr. Product Manager role at Nextech, leading prioritization, planning, and execution of reporting functions in the healthcare technology space.
Sr Manager - Product Design
Upwork
- Location
- United States of America
- Posted
Senior Manager, Product Design at Upwork: Collaborate with cross-functional teams to develop user experiences for freelancers and clients.
Social Media Specialist (Reddit)
Binance
- Location
- Croatia
- Posted
Social Media Specialist (Reddit) at Binance: Create engaging content, drive campaigns, and grow the @Binance Reddit account.
Software Development Engineer II - 3D Navigation, C++
Mapbox
- Location
- Germany
- Posted
Senior Software Development Engineer for 3D Live Navigation
Revenue Operations Lead (Manager or Director)
Hightouch
- Location
- British Virgin Islands
- Posted
- Salary Range
- 200k - 240k USD
Revenue Operations Lead at Hightouch: drive sales growth, improve operations, and enhance go-to-market performance.
IT Talent Acquisition Sr. Specialist
Trafilea
- Location
- Brazil
- Posted
Lead recruitment efforts at Trafilea, a Tech E-commerce Group, by sourcing top IT talent, managing end-to-end recruitment processes, and fostering employer branding. Enjoy remote work, paid holidays, and learning subsidies while growing your career.
Customer Success
DevRev
Job Location
Job Summary
DevRev is a SaaS company that provides a CRM platform for support, product, and growth teams. The Customer Success team at DevRev works with customers to ensure they get the most out of the platform, developing new ways to engage with them, creating onboarding plans, and enabling integration with existing tools. With a focus on customer-centricity and innovation, DevRev aims to help build the world's most customer-centric companies. The company is headquartered in Palo Alto, California, and has raised $100 million in funding from investors like Khosla Ventures and Mayfield. As a Customer Success team member, you will work with a talented team, develop new skills, and contribute to groundbreaking projects. With flexible remote work options and a fast-paced environment, DevRev is an exciting place to join. By leveraging design, data engineering, and machine intelligence, DevRev empowers engineers to embrace their customers and build a better future for all. The company values humility, honesty, and heart, and is committed to making a positive impact on the world. As part of this mission, DevRev seeks talented individuals who share its vision and are passionate about delivering exceptional customer experiences.
DevRev
DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.
Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.
Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.
Job Description
We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies. The pace will be fast, and the impact will be eminently tangible.
Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.
Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done. Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics.
Objectives of this role will include:
- Develop new ways of engaging with customers through a variety of channels (phone, Discord, chat, text, etc.) to increase product usage
- Create customer onboarding plans to accelerate product adoption and expand usage
- Enable integration of DevRev with customers’ existing tools stack by utilizing available DevRev snap-ins and identifying specific needs for customizations
- Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
- Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Customer Success & Support, Revenue, Marketing, etc.
- Conduct data analysis about customers usage to share insights and drive decision-making
- Close work with AI and generative technologies
- Learn new tools and guide customers through critical workflows, e.g. mapping before and after process flows
Ideal Candidate Qualifications:
- Minimum 3 to 5 years technical customer service/support, project management, account management, or other relevant experience
- Technical knowledge in software development, APIs and coding (e.g. SQL) is also valued
- Outstanding communication (written and verbal), with fluency in English
- Comfort operating in a fast-paced, high-demand, global environment
- Result oriented work-style, ability to get things done, and a learning mindset
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
That is DevRev!
