Customer Success
DevRev
- Location
- India
- Posted
Customer Success at DevRev: Engage customers, onboard them, and enable integration with existing tools to drive growth and success.
Remote Jobs
Customer Service Representative (English)
Binance
- Location
- Colombia
- Posted
Customer Support Representative (English) at Binance - Handle live chat & phone calls, provide accurate info, manage complaints & advocate for customers.
Customer Service Representative (English)
Binance
- Location
- Colombia
- Posted
Customer Support Representative (English) at Binance - Handle live chats, manage complaints, and engage with customers in a user-centric global organization.
Customer Service Representative (English)
Binance
- Location
- Colombia
- Posted
Customer Support Representative (English) at Binance - Handle live chat & phone calls, provide accurate info, manage complaints & follow up.
Customer Education Specialist
AlphaSense
- Location
- United States of America
- Posted
- Salary Range
- 62k - 76k USD
Customer Education Specialist at AlphaSense: create user-centered content, drive data-driven approaches, and work remotely with a determined team.
Customer Education Engineer
Postman
- Location
- United States of America
- Posted
- Salary Range
- 140k - 180k USD
Customer Education Engineer at Postman: design frontend changes, integrate LMS, and develop self-contained training solutions.
Customer Experience Specialist - Voice
InDebted
- Location
- Philippines
- Posted
Manage collections, provide exceptional customer service, and support team growth as a Customer Experience Agent at InDebted. Utilize your skills in accounts receivable management and customer service to drive positive outcomes for customers and the business.
Customer Service Representative (German)
Binance
- Location
- Croatia
- Posted
Customer Support Representative needed for Binance's global blockchain ecosystem, handling live chat & phone calls, managing complaints & providing accurate info.
Talent Acquisition Specialist, Customer Operations
Clipboard Health
- Location
- Canada
- Posted
Talent Acquisition Specialist at Clipboard Health: Manage recruitment process, source candidates, screen & lead hires, report on metrics
Talent Acquisition Specialist, Customer Operations
Clipboard Health
- Location
- Croatia
- Posted
Talent Acquisition Specialist for fast-growing company Clipboard Health, managing recruitment processes and collaborating with hiring managers.
Talent Acquisition Specialist - Customer Operations
Clipboard Health
- Location
- United Kingdom
- Posted
Recruiters wanted for Customer Operations roles at Clipboard Health, managing global hiring processes and collaborating with teams.
Senior Customer Marketing Manager
Emburse
- Location
- United States of America
- Posted
- Salary Range
- 100k - 110k USD
Customer Marketing Manager job: Develop digital marketing campaigns for Emburse customers, drive engagement & conversions, and collaborate with sales & customer success teams.
Customer Service Specialist- Shanghai
iHerb
- Location
- China
- Posted
Customer Service Specialist - Shanghai China
Customer Support Advocate, Italian Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: champion customer satisfaction, solve complex issues, and thrive in a remote-first company with flexible work arrangements.
Customer Support Advocate - English Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: champion customer satisfaction, understand customer needs, and deliver exceptional service in a remote-first work environment.
Customer Support Advocate - German Speaking
Taskrabbit
- Location
- Poland
- Posted
Customer Service Advocate at Taskrabbit: Prioritize customer satisfaction, solve complex issues, and drive positive customer experiences in a remote-first company with flexible work options.
Junior Customer Value Specialist (m/f/d)
Buynomics
- Location
- Croatia
- Posted
Join our team as a problem solver
Customer Education Operation Associate
DevRev
- Location
- India
- Posted
Customer Education Operation Associate at DevRev: Design & execute customer education programs, provide training & deliver certification/reward programs for SaaS customers.
Customer Marketing, Manager -EMEA
Coursera
- Location
- United Kingdom
- Posted
Customer Marketing Manager for EMEA region with experience in demand generation, customer advocacy, and data-driven decision-making.
Customer Experience Quality Analyst
InDebted
- Location
- Philippines
- Posted
Customer Experience Quality Analyst at InDebted: Ensure high-quality customer interactions in payment collection, compliance, and operational processes.
Customer Success
DevRev
Job Location
Job Summary
DevRev is a SaaS company that provides a CRM platform for support, product, and growth teams. The Customer Success team at DevRev works with customers to ensure they get the most out of the platform, developing new ways to engage with them, creating onboarding plans, and enabling integration with existing tools. With a focus on customer-centricity and innovation, DevRev aims to help build the world's most customer-centric companies. The company is headquartered in Palo Alto, California, and has raised $100 million in funding from investors like Khosla Ventures and Mayfield. As a Customer Success team member, you will work with a talented team, develop new skills, and contribute to groundbreaking projects. With flexible remote work options and a fast-paced environment, DevRev is an exciting place to join. By leveraging design, data engineering, and machine intelligence, DevRev empowers engineers to embrace their customers and build a better future for all. The company values humility, honesty, and heart, and is committed to making a positive impact on the world. As part of this mission, DevRev seeks talented individuals who share its vision and are passionate about delivering exceptional customer experiences.
DevRev
DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.
Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.
Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.
Job Description
We are an untraditional revenue organization, built to support a rapidly scaling technology start-up underpinned by a hybrid approach of Product-Led and Sales-Led Growth strategies. The pace will be fast, and the impact will be eminently tangible.
Members of the Revenue team ensure our customers are delighted as they discover, integrate with, and use the DevRev platform. Our team's mission is to lead the 360 degree investigation of our users so we can seamlessly usher them through the use of the DevRev platform and proactively meet their needs. We seek to deliver an unparalleled experience both within and outside the platform.
Your mission is to systematically help customers find value with DevRev, own the coordination between multiple stakeholders and/or engineer the solution to get the job done. Our team is charged with building our own system to provide outstanding customer experience, as well as enabling customers. You will develop a profound understanding of Product-Led Growth (PLG) & Sales-Led Growth (SLG) methodologies, customer journeys, global communication and business analytics.
Objectives of this role will include:
- Develop new ways of engaging with customers through a variety of channels (phone, Discord, chat, text, etc.) to increase product usage
- Create customer onboarding plans to accelerate product adoption and expand usage
- Enable integration of DevRev with customers’ existing tools stack by utilizing available DevRev snap-ins and identifying specific needs for customizations
- Enable customers in their journeys by identifying and sharing relevant content, enabling them with best practices, making proactive nudges to increase product usage
- Be self-sufficient across customer engagements while keeping constant feedback loops back to all key stakeholders including: Engineering, Product, Customer Success & Support, Revenue, Marketing, etc.
- Conduct data analysis about customers usage to share insights and drive decision-making
- Close work with AI and generative technologies
- Learn new tools and guide customers through critical workflows, e.g. mapping before and after process flows
Ideal Candidate Qualifications:
- Minimum 3 to 5 years technical customer service/support, project management, account management, or other relevant experience
- Technical knowledge in software development, APIs and coding (e.g. SQL) is also valued
- Outstanding communication (written and verbal), with fluency in English
- Comfort operating in a fast-paced, high-demand, global environment
- Result oriented work-style, ability to get things done, and a learning mindset
Culture
The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.
That is DevRev!
