Gitlab
As a Customer Success Architect at GitLab, you will drive customer success by aligning the platform with business objectives, providing technical guidance, and fostering strong relationships to ensure customer satisfaction and growth.
Splice
Sr. Growth Marketing Manager, Lifecycle at Splice: Use Braze to drive growth through lifecycle marketing strategies and campaigns.
hims & hers
Marketing Manager for Sexual Health product category with 12+ years of experience in e-commerce marketing and budget management.
Upwork
Senior Technical Product Manager for platform infrastructure as a product at Upwork, focusing on scalability, reliability, and developer experience.
Trafilea
Ensure quality in Trafilea's e-commerce platforms by conducting thorough testing, collaborating with teams, and maintaining high standards for digital products and applications.
Gusto, Inc.
Lead technical development in building tools for accountants using Ruby on Rails, Typescript, React at Gusto Pro. Collaborate across functions, mentor team, and drive innovation.
saas.group
Partnership Manager at picdrop: Drive partnership efforts, build communities, and contribute to growth in a flexible, remote role with saas.group.
Horizons
Partnership Sales Manager at Horizons - drive revenue growth through partner channels and build meaningful affiliate relationships.
Wasabi Technologies
Wasabi Technologies seeks Director Strategic Alliances to drive revenue growth through partnerships in the data protection space.
Xero
Join Xero as a Senior Software Engineer to develop innovative solutions using C#, React, and AWS. Lead teams, mentor engineers, and contribute to high-quality software products while enjoying excellent benefits like private medical insurance and flexible work arrangements.
Trafilea
Lead the growth of new businesses at Trafilea by managing assortment, pricing, inventory, and sales planning strategies across multiple brands and marketplaces. Collaborate with teams to ensure profitability and customer satisfaction in a dynamic remote environment.
Bluesight
Regional Sales Director at Bluesight: drive revenue growth with SaaS solutions for hospital pharmacy
Red Canary
Manage strategic technology partnerships at Red Canary, driving growth through alliances and GTM strategies. Develop KPIs, collaborate with product teams, and build relationships with senior stakeholders in the cybersecurity industry.
Mercury
Lead cross-functional programs at Mercury, driving strategic initiatives and coordinating large-scale efforts. Partner with key teams to align company priorities and deliver impactful results.
Welocalize
Freelance AI Response Evaluator for Italian language projects
Welocalize
Freelance AI Response Evaluator - Italian (Croatia) - Remote
Twilio
Lead Application Engineer I2C & Revenue at Twilio - Design, develop, and support Oracle Fusion Cloud ERP applications
Twilio
Lead Application Engineer I2C & Revenue at Twilio - Design, develop, and support Oracle Fusion Cloud ERP applications
Twilio
Sr Application Engineer I2C & Revenue Remote - British Columbia, Canada
Mercury
Lead strategic programs in Risk & Compliance at Mercury, driving cross-functional initiatives and ensuring alignment with company goals while managing complex projects and fostering collaboration across teams.
Gitlab
The Customer Success Architect (CSA) at GitLab is a strategic role focused on aligning the platform with customers' business objectives. The CSA serves as a trusted advisor, leveraging expertise in DevSecOps and industry trends to help customers achieve their goals. Key responsibilities include technical enablement, adoption, utilization, and maintaining strong customer relationships. The role involves collaborating with various teams within GitLab to ensure customer success and satisfaction.
The Customer Success Architect (CSA) team focuses on the themes of align, enable, and expand.
The Customer Success Architect (CSA) is a highly strategic position designed to provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success.
The CSA role is a pivotal addition to our customer success team, focusing on building strong, consultative relationships with our key customers. Our CSAs will serve as trusted advisors, leveraging their deep understanding of DevSecOps best practices, industry trends and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes.
Additionally, our team serves as liaisons between the customer and the GitLab ecosystem, streamlining collaboration with Product Management, Engineering, Sales, Professional Services, and others. CSM handbook.
The Customer Success Architect (CSA) team focuses on hands-on technical enablement, adoption, utilization and maturity - while maintaining strong customer relationships and business alignment.
Responsibilities
Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
Understand the customer journey and be able to guide them on future adoption
Act as the GitLab liaison for GitLab questions, issues, or escalations. Work with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
Remain knowledgeable and up-to-date on GitLab releases
Provide immediate onboarding activities
Work with assigned customers to build Customer Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
Program manage account escalations Provide insights with respect to the availability and applicability of new features in GitLab as relevant
Support GitLab Services in identifying and recommending training opportunities
Requirements
Understanding of Git and typical branching strategies
Knowledge of software development lifecycle and development pipeline
Understanding of continuous integration, continuous deployment, DevSecOps
Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
Experience partnering with customers to define and achieve business outcomes
Familiarity working with customers of sizes relevant to the assigned segment
Exceptional verbal, written, organizational, presentation, and communications skills
Detailed oriented and analytical Strong team player but self-starter
Project management experience & skills
Strong technical, analytic, and problem-solving skills
Alignment with our values, and willingness to work in accordance with those values
Ability to travel if needed and comply with the company’s travel policy
Demonstrated progressive experience in a related function is required with direct customer advocacy and engagement experience in post-sales or professional services functions
