Customer Success Director (Individual Contributor)
OfferFit
- Location
- Croatia
- Posted
Customer Success Director at OfferFit: drive customer success, analyze results, and communicate insights to drive business impact.
Remote Jobs
Talent Acquisition Specialist, Customer Operations (LATAM)
Clipboard Health
- Location
- Brazil
- Posted
Talent Acquisition Specialist for Customer Operations in LATAM at Clipboard Health
Product Marketing Director
SFOX
- Location
- United States of America
- Posted
- Salary Range
- 75 - 100 USD
Product Marketing Director for sFOX services in B2B fintech or crypto, driving acquisition, engagement & retention with go-to-market strategy, affiliate marketing & content creation.
Director - Product Marketing
Mattermost
- Location
- United States of America
- Posted
- Salary Range
- 180k - 220k USD
Drive go-to-market strategy for Mattermost's platform and solutions, leveraging public sector expertise and exceptional storytelling skills.
Customer Care Specialist - German Speaker
Finom
- Location
- Poland
- Posted
Customer Care Specialist - German Speaker at Finom: provide front-line support to customers using Finom's financial B2B solution, work remotely in Europe
Senior Competitive and Customer Insights Manager
ActiveCampaign
- Location
- United States of America
- Posted
- Salary Range
- 104k - 143k USD
Senior Competitive and Customer Insights Manager at ActiveCampaign
Customer Care Specialist - Spanish Speaker
Finom
- Location
- Poland
- Posted
Customer Care Specialist at Finom - provide front-line support to customers using an all-in-one financial B2B solution, work remotely in Europe, and enjoy flexible benefits.
Director, Professional Services
SpryPoint
- Location
- Canada
- Posted
Lead Professional Services team at SpryPoint, driving growth and effectiveness of largest projects and clients, with a focus on delivering exceptional client experiences.
Customer Care Specialist - Dutch Speaker
Finom
- Location
- Poland
- Posted
Customer Care Specialist at Finom: provide front-line support, set records for Europe's quickest customer service, and participate in various projects.
Director of Sales
Alma
- Location
- United States of America
- Posted
- Salary Range
- 160k - 255k USD
Lead Alma's sales team, driving growth through strategic planning, team development, and cross-functional collaboration to enhance go-to-market strategies and optimize sales processes.
Director of Accounting
Weights & Biases
- Location
- United States of America
- Posted
- Salary Range
- 158k - 216k USD
Lead financial operations at Weights & Biases as Director of Accounting, overseeing accounting teams, financial reporting, compliance, and team development in a dynamic environment.
Director - Internal Communications
Upwork
- Location
- United States of America
- Posted
- Salary Range
- 158k - 250k USD
Lead internal communications at Upwork, shaping strategies that align with company values and culture. Develop communication plans, lead content for various channels, expand internal tools, advise leadership, manage a team, drive campaigns, collaborate with People teams, evolve metrics, and stay updated on industry trends. Enjoy benefits like unlimited PTO, health insurance, remote work options, travel stipends, equity, employee resource groups, mentorship, and development programs.
Enterprise SaaS Sales Director - Privacy
Bluesight
- Location
- United States of America
- Posted
Regional Sales Director at Bluesight: drive revenue growth with SaaS solutions for hospital pharmacy
Director of Collections
InDebted
- Location
- United States of America
- Posted
Lead North American customer operations and agent-led collections strategy with InDebted, leveraging technology and automation to enhance scalability and streamline workflows.
Director - Sales Operations
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 225k - 285k USD
Lead Vercel's Sales Operations by optimizing revenue strategies, managing tech stack, and fostering team growth to drive company success.
Director - Accounting Operations
Consensys
- Location
- United States of America
- Posted
- Salary Range
- 196k - 235k USD
Director of Accounting Operations at Consensys: lead monthly close process, manage resources & timelines, identify process improvements for efficient accounting operations.
Customer and Client Support Lead - Canada
InDebted
- Location
- Canada
- Posted
Customer and Client Support Lead - Manage high communication volumes, ensure SLAs, drive collections performance, and collaborate with leadership in Canada.
Director of Product
Sensor Tower
- Location
- United States of America
- Posted
- Salary Range
- 180k - 280k USD
Director of Product for Sensor Tower's market intelligence platform, driving innovation and growth through data-driven insights and products.
Director - Marketing Communications
Myriad360
- Location
- United States of America
- Posted
- Salary Range
- 150k - 150k USD
Marketing Communications Director job description: Develop marketing strategies, create engaging content, and drive brand awareness
BI QA Engineer - Customer & Shop Intelligence
ABOUT YOU SE & Co. KG
- Location
- Croatia
- Posted
Ensure high-quality standards for recommendation engines and search features by developing and executing test plans, automating data quality checks, and contributing to best practices within the BIAPP team.
Customer Success Director (Individual Contributor)
OfferFit
Job Location
Job Summary
The Customer Success Director at OfferFit is a critical individual contributor role that ensures customers are highly successful with the product. The position involves collaborating with different teams to drive renewals, upsells, and expansions, as well as conducting analysis and providing data-driven presentations to communicate customer insights. The ideal candidate is entrepreneurial, people-person, analytically-driven, technology enthusiast, structured, organized, and a clear communicator. Prior Customer Success or Strategy Consulting experience is preferred, with familiarity with data science or machine learning being a strong plus. OfferFit offers a 100% remote work environment, generous PTO, parental leave policy, quarterly gatherings, weekly team events, and opportunities for growth and development.
OfferFit was founded by ex-McKinsey and BCG math PhDs, and we’re funded by leading Silicon Valley VCs. OfferFit’s AI decisioning engine supports 1:1 personalization for lifecycle marketing campaigns, powered by reinforcement learning AI. This allows marketers to test & improve the performance of their campaigns much faster than before. Customers include leading brands like Brinks Home, Yelp, Chime, Engie, and MetLife, among many others.
Note for Applicants:
Data shows that men on average apply for a role if they meet 6/10 requirements while women often only do so if it’s 10/10. We work hard to be clear and specific about what our roles require, and we encourage you to apply even if you don’t check all the boxes! Applying gives you the opportunity to be considered and we look forward to reviewing your application!
Position Overview:
The Customer Success Director is a critical individual contributor role on our growing Customer Success team to ensure OfferFit customers are highly successful with the product. In this capacity, you will collaborate closely with different teams, internally and externally, to drive renewals, upsells and expansions. You’ll oversee design and execution of OfferFit use cases, working closely with customers to identify future use cases, and own executive level relationships. You will also contribute significantly to the OfferFit product development process, and act as the voice of our customers. Finally, given the analytical nature of OfferFit’s product and use cases, you will conduct analysis of results and build compelling presentations to communicate customers insights, troubleshoot issues, and showcase OfferFit’s value proposition.
In particular, you will:
- Quarterback OfferFit teams to ensure customers’ continued success with deployments and implementations
- Become a trusted advisor to customer executives, serving as a strategic partner who guides them to getting maximum possible business value from their use of OfferFit
- Conduct analysis (including using Excel, SQL) and provide data-driven presentations on OfferFit’s business impact, use case insights, and guide customers through troubleshooting
- Synthesize and communicate stories based on customer insights
- Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of OfferFit value proposition
- Work closely with the OfferFit sales team to drive renewals & upsell opportunities
- Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
Why is it great:
- Be the face of the company, working alongside our customers to help them succeed.
- Lead the AI transformation happening in marketing technology today — OfferFit is at the forefront, so you’ll be in the middle of the action.
- Join OfferFit’s fast-paced, supportive, and professional team. We make sure all of our team members are empowered and receive great mentorship and coaching.
- Our customers really love working with us! Check out what they have to say about OfferFit here.
Who’s a fit:
- Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
- People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
- Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
- Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
- Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
- Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
- Prior Customer Success or Strategy Consulting experience preferred. Familiarity with data science or machine learning is a strong plus.
Additional Requirements:
- 20% travel for company-wide quarterly gatherings, team offsite workshops, customer meetings, and industry-related events
OfferFit Benefits and Perks:
- Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)
- 100% remote work environment with flexible hours
- Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress
- Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health “barometer” meetings)
- Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team
- Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)
OfferFit is committed to a diverse and inclusive workplace. OfferFit is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
