Hightouch
Provide technical support to customers using the Hightouch platform, collaborate with cross-functional teams, and ensure customer success through effective communication and problem-solving.
Figma
Design and build scalable infrastructure for Figma's tools, secure networks, develop service meshes, and mitigate DDoS threats while working on cutting-edge technologies to support our growing customer base.
The Athletic Media Company
Join The Athletic as a Full-Stack Engineer to build innovative solutions for sports media, focusing on growth features and scalable backend systems. Work remotely with a global team and enjoy competitive benefits.
360Learning
Full-stack developer for LMS platform with flexible remote work options and comprehensive benefits package
Planet
Join Planet as a Software Engineer and contribute to innovative systems that extract insights from satellite imagery for applications in agriculture, forestry, climate, land management, and more.
Enode
Join Enode as a Mid-Level Engineer and accelerate the transition to a sustainable energy system
Adaptavist
Join The Adaptavist Group as a Software Engineer to build and maintain cloud products using AWS, collaborate with teams, and deliver reliable solutions in the Atlassian ecosystem.
Gauntlet
Join Gauntlet as a Software Engineer to develop Aera's treasury management platform. Collaborate on cutting-edge DeFi solutions, leverage Python expertise, and enjoy comprehensive benefits including remote flexibility and wellness support.
Figma
Figma developer tools role: build Dev Mode, collaborate on new products, mentor peers & drive solutions with React, Typescript & Ruby/Sinatra.
Athennian
Senior Engineer at Athennian: Design scalable software solutions, mentor junior engineers, and drive technical excellence in a fast-paced startup environment.
Udacity
Backend Software Engineer at Udacity: build scalable microservices with production quality, participate in design reviews, and manage cloud resources.
Level AI
Coordinate SaaS instance setups, manage technical configurations, and ensure successful customer onboarding at Level AI. Work with cross-functional teams to mitigate risks and deliver high-quality implementations.
Rackspace
Join Rackspace Technology as a Senior Big Data Engineer and work on scalable batch processing systems using Hadoop, Oozie, Airflow, and GCP. Enjoy remote flexibility and competitive compensation with excellent benefits.
WorkOS
Join WorkOS as a Security Engineer to enhance our security infrastructure, ensuring the safety of authentication and identity solutions for thousands of SaaS customers. Lead security projects, mentor teams, and implement best practices using tools like SCA, SAST, DAST, and CNAPP.
Wealthfront
Join Wealthfront's Security Engineering team as a security-minded engineer to build and mature security solutions in a fast-growing fintech organization.
Oddball
Node Engineer position at Oddball, developing AWS Lambda functions and cloud-based architecture, with flexible remote work and competitive compensation.
Reka
Join Reka as a Data Engineer to build scalable data pipelines, collaborate with researchers and engineers on cutting-edge AI projects, and contribute to the development of multimodal foundation models using tools like Python, Hadoop, Spark, AWS, Azure, Google Cloud, Docker, and Kubernetes. Enjoy benefits including 4 weeks paid leave, visa support, and comprehensive healthcare.
Yuno
Data Engineer at Yuno: Design & build scalable data pipelines, collaborate with teams, & drive innovation in payment infrastructure.
Pagos
Build and maintain scalable data pipelines using technologies like SQL, Redshift, Apache Spark, and cloud platforms. Collaborate with backend engineers and contribute to our payments platform.
Red Canary
Design and build scalable data infrastructure at Red Canary. Develop and manage data products, ensuring high-quality data for cross-functional teams to drive innovation and growth.
Hightouch
Hightouch is seeking a Customer Success Engineer to work directly with users, ensuring they maximize the value of our platform. This role involves technical support through various communication channels and collaboration across multiple teams. The ideal candidate has a customer-facing background, strong organizational skills, SQL proficiency or willingness to learn, and a passion for continuous learning and teamwork. Hightouch offers competitive salary, equity compensation, and remote-friendly work options.
Hightouch’s mission is to empower everyone to take action on their data. We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.
Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.
The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.
The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.
The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.
Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.
2+ years in a customer-facing role
Technical background either through experience or education
Conversant in SQL or willing to learn the basics and a few more advanced topics
Strong discovery and interpersonal skills
Intellectual curiosity, high ambition, and humility
High proficiency in reading, writing, and speaking English
Ability to adapt to an ever-changing work environment
Thorough understanding of the technology industry and its players
The salary range for this position is $85,000-$120,000 USD per year, which is location independent in accordance with our remote-first policy. We also offer meaningful equity compensation in the form of ISO options, and offer early exercise and a 10 year post-termination exercise window.
