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- Posted
Customer Success Engineering role at Hightouch, empowering users to take action on their data without coding, with a focus on impact and potential for growth.
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Customer Success Engineer
Hightouch
Job Location
British Virgin IslandsCanadaCayman IslandsCosta RicaCubaDominicaEl SalvadorGreenlandGrenadaGuadeloupeJamaicaAntigua and BarbudaArubaBahamasBarbadosBelizeBermudaPanamaSaint LuciaNicaraguaPuerto RicoVirgin Islands, USDominican RepublicGuatemalaMartiniqueMexicoTurks and Caicos IslandsUnited States of AmericaMontserratNetherlands AntillesSaint Pierre and MiquelonSaint Kitts and NevisTrinidad and TobagoSaint Vincent and GrenadinesSao Tome and PrincipeHaitiHonduras
Job Summary
Hightouch empowers everyone to take action on their data by providing a Composable Customer Data Platform. The company helps businesses use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. With Hightouch, every business user can activate data without writing code, streamlining critical processes and improving marketing performance. The team operates with a focus on making a meaningful impact for customers, approaching challenges with first principles thinking, and treating each other with compassion and kindness. As a Customer Success Engineering role, you'll work directly with users to ensure they get the most value from the platform, collaborating with various teams across the organization. You'll need strong organizational skills, technical knowledge, and excellent communication skills to deliver optimal customer experiences. Hightouch is a remote-friendly startup backed by leading investors, offering a salary range of $85,000-$120,000 per year.
About Hightouch
Hightouch’s mission is to empower everyone to take action on their data. We’ve pioneered the Composable Customer Data Platform (CDP), which helps companies use their own data warehouse to collect, prepare, and activate customer data for marketing personalization and business operations. Traditionally, acting on data has required engineering time and bandwidth, and left most business users stuck with charts and reports that are unable to take automated action on their data. With Hightouch, every business user, without writing any code, can activate data to streamline critical processes, improve marketing performance, and scale operations.
Our team operates with a focus on making a meaningful impact for our customers. We believe in approaching challenges with a first principles thinking mindset, moving quickly and embracing our value of efficient execution, and treating each other with compassion and kindness. We look for team members that are strong communicators, have a growth mindset, and are motivated and persistent in achieving our goals.
Hundreds of companies use Hightouch, including Spotify, Ramp, Retool, NBA, Plaid, and Betterment. We’re based in San Francisco, are remote-friendly, and backed by leading investors such as Amplify Partners, ICONIQ Growth, Bain Capital Ventures, Y-Combinator, and Afore Capital.
About The Role
The Customer Success Engineering role is demanding and requires strong organizational skills and an ability to multitask. You’ll work directly with all users to ensure they can get the most value from the platform. This may include answering questions in Intercom, Slack, on the phone, or through email. The nature of the work is technical and requires an understanding of how to read API documentation, how the standard suite of SaaS tools work (e.g. CRMs, ESPs, ERPs, etc...), and the basic building blocks of customers use data.
The Customer Success Engineering role is also designed to provide broad exposure across the organization, including tight collaboration with Solutions Architects, Solutions Engineers, Marketing, Engineering, and Operations. The role is perfect for strong team players that want to have impact across the company and with our customers.
What You'll Do
The ideal candidate is hungry to learn, excited to cross-functionally collaborate, driven to deliver optimal customer experiences, and is excited to learn from and teach others. Hightouch is still a startup, which translates to pitching in across the organization and wearing many hats as we grow. You will be excited for an opportunity that allows you to be an important member of an exceptional company, be willing to ask questions when you’re unsure, and take initiative when you’re passionate about a topic/solution/process.
Finally, you’ll need to be a self-starter, comfortable with ambiguity, willing to challenge the status quo, and a strong team player. Everyone at Hightouch plays an important role in our growth and this position is at the forefront of our efforts to drive an exceptional for every user. We’re of the firm belief that keeping customers promises is how we’ll win and we’re excited for this role to play an integral part of the customer journey.
What We're Looking For
2+ years in a customer-facing role
Experience supporting enterprise customers
Technical background either through experience or education
Conversant in SQL or willing to learn the basics and a few more advanced topics
Strong discovery and interpersonal skills
Intellectual curiosity, high ambition, and humility
Excellent verbal and written communication skills
Ability to adapt to an ever-changing work environment
Thorough understanding of the technology industry and its players
Located in Central or Mountain timezone
We are looking for talented, intellectually curious, and motivated individuals who are interested in tackling the problems above. We focus on impact and potential for growth more than years of experience. The salary range for this position is $85,000-$120,000 USD per year which is location independent in accordance with our remote-first policy.
