Customer Success Manager

 

 

Blinkist connects people with powerful ideas from leading authors and experts to broaden perspectives, gain knowledge, and spark understanding in all areas of their life, both personal and professional.

Used by over 28 million people worldwide, Blinkist distills the key ideas from the most relevant, impactful books and podcasts. These can be read or listened to in 15-minute summaries, that we call Blinks.

Together with Go1, our parent brand, who gives organizations and their employees access to the largest curated e-learning library on the planet, we’re on a mission to reach one billion learners as we unlock positive potential through a love of learning. ✨

About The Role

Blinkist’s B2B team is in an exciting phase of growth as we reboot our B2B business. Operating since 2020, the B2B portfolio includes a varied global B2B global portfolio.

Over the last few years, the formation of the B2B team has changed. In 2023, we were acquired and integrated our Blinkist B2B team into our parent company - Go1. We are now reverting back to two separate entities, hence rebuilding our team. 

We are in a fast paced, hyper growth stage where we have ambitious expansion plans. We are looking for people with hunger, drive and a thirst for high velocity growth as we expand our team.

Interested in joining our purpose-driven sales team and helping people discover powerful ideas? Read on...

What You'll Do

• Relationship Building: Develop and nurture strong relationships with a portfolio of enterprise accounts, focusing on minimizing churn and driving expansion by partnering with customers on post-sales implementation and technical adoption.
• Strategic Planning: Collaborate with customers to build strategic success plans with clear objectives, milestones, and KPIs, ensuring alignment with their business goals.
• Technical Expertise: Apply domain knowledge and best practices to support customer success plans, removing blockers and leading resources to ensure seamless product adoption.
• Customer Engagement: Engage regularly with customers through structured touchpoints, including strategic discovery, executive business reviews, and roadmap presentations.
• Data-Driven Insights: Analyze product usage data to identify opportunities for improving product adoption, delivering business value, and reducing churn.

What We're Looking For

• Experience: At least 3+ years of experience in customer success roles within SaaS or digital content environments, with a proven track record of solving complex customer challenges.
• Communication Skills: Excellent written and oral communication skills, with the ability to engage effectively with all organizational levels.
• Industry Knowledge: Experience working with Learning & Development or Talent Development teams is desirable, providing insights into their unique challenges and how Blinkist can support their objectives.
• Problem Solver: Creative and driven, with a proactive approach to identifying opportunities for growth and improvement within customer accounts.
• Collaborative Team Player: Strong ability to work cross-functionally, facilitating workshops and collaborating with partners to deliver exceptional customer experiences.

Why Blinkist

Our unique culture of empowerment, mutual respect, and transparency has always been our defining characteristic. We support each other and carve out opportunities for every individual to develop and grow. We strongly believe that diversity powers innovation, thus we celebrate and support our differences, providing equal opportunities for employment and career growth. We embrace a flexible, remote-friendly way of working that supports different needs and lifestyles. 

These are some of our most valued benefits:

• 30 PTO days + Wellbeing days + Learning days 
• Flexible approach to work
• Monthly work-from-home or transport reimbursement
• One time work from home office set up budget
• Employee Stock Option Plan
• Unlimited access to the Go1 Learning Hub and Blinkist app
• Professional development fund
• Volunteer leave to give back to the community
• Family planning & parental leave, plus support for parents returning to work
• Wellness initiatives and an Employee Assistance Program

If you choose to join our team in Berlin, you'll have access to our modern office space in Neukölln and enjoy healthy plant-based meals prepared fresh every day by our very own chef. 🥑

Apply Now

If we’ve captured your interest and you want to take part in changing the world through the power of ideas – apply now and tell us what got you excited about this opportunity. 

We look forward to hearing from you! ☀️

🔎 Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalised folks tend to only apply when they check every box. If you think you have what it takes, even if you don't meet every single point on the job description, please still get in touch. We’d love to have a chat and see if you could be a great fit.

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