Remote Jobs

Upwork logo

Customer Success Manager

Upwork

Location
United States of America
Posted
Salary Range
80k - 125k USD

Enterprise Customer Success Manager at Upwork: drive adoption, provide expert consultation & training, build trusted relationships with Hiring Managers.

Seedify logo

Lead KOL Manager

Seedify

Location
Croatia
Posted

Lead KOL Manager for crypto & gaming influencers, managing campaigns and collaborating with cross-functional teams.

Seedify logo

Lead KOL Manager

Seedify

Location
Croatia
Posted

Lead KOL Manager for crypto and gaming influencers with experience in web3 marketing and campaign execution.

1Password logo

Manager - Marketing Analytics

1Password

Location
Canada
Posted

Marketing Analytics Manager at 1Password: Lead a team of analysts in understanding lead generation, efficient marketing channels, and optimizing website and marketing touchpoints.

Stripe logo

Product Manager - Sail

Stripe

Location
United States of America
Posted
Salary Range
214k - 322k USD

Lead Stripe's design system and web platform evolution as a Product Manager, driving innovation and collaboration across teams to enhance user experiences and performance.

StackAdapt logo

Programmatic Account Manager, Texas

StackAdapt

Location
United States of America
Posted

Remote Programmatic Account Manager role at StackAdapt, utilizing Real Time Bidding expertise for campaign optimization and client success.

WatchGuard Technologies, Inc. logo

Named Account Manager

WatchGuard Technologies, Inc.

Location
Sweden
Posted

Named Account Manager at WatchGuard: drive sales growth, build relationships, and achieve sales objectives in a dynamic and inclusive work environment.

Constructor logo

Product Manager, SABR

Constructor

Location
Anywhere in the world
Posted

Product Manager role at Constructor.io, focusing on API ecosystem development and product discovery in eCommerce and search domains.

Black & White Zebra logo

Editor, The Product Manager

Black & White Zebra

Location
Canada
Posted
Salary Range
70k - 90k USD

Editor, The Product Manager at Black and White Zebra creates high-quality SEO-optimized content that drives traffic and establishes the publication as a trusted authority.

Zepz logo

Communications Manager

Zepz

Location
United Kingdom
Posted

Communications Specialist needed for fintech company with strong business acumen and writing skills

Eventbrite, Inc. logo

Engineering Manager

Eventbrite, Inc.

Location
United States of America
Posted
Salary Range
140k - 252k USD

Lead a cross-functional engineering team at Eventbrite, driving impactful features for creators. Focus on execution excellence, career growth, strategic alignment, and fostering a culture of innovation and psychological safety.

Engineering Manager

Check

Location
United States of America
Posted

Lead a team of engineers at Check to deliver robust payroll infrastructure, drive technical excellence, and shape system architecture.

Engineering Manager

Check

Location
United States of America
Posted

Manage team of engineers, build complex systems, and deliver impactful features at Check.

Engineering Manager

Typeform

Location
Spain
Posted

Lead engineering teams at Typeform, driving high-performance culture & ensuring timely delivery of cloud-based products.

Formstack logo

Engineering Manager

Formstack

Location
India
Posted
Salary Range
120k - 140k USD

Remote Engineering Manager for Forms team at Formstack

SQUIRE logo

Engineering Manager

SQUIRE

Location
United States of America
Posted
Salary Range
180k - 210k USD

Lead the development of SQUIRE's Commander web application, ensuring it evolves to meet customer needs while fostering a culture of innovation and accountability within your team.

SwissBorg logo

Engineering Manager

SwissBorg

Location
Croatia
Posted

SwissBorg Engineering Manager: Drive delivery, people management, and culture in a fast-growing finance platform with flexible work options and continuous learning opportunities.

Apollo.io logo

Engineering Manager

Apollo.io

Location
Poland
Posted

Engineering Manager at Apollo: Lead team, drive culture, improve processes

Litify logo

Engineering Manager

Litify

Location
United States of America
Posted

Engineering Manager at Litify: Lead cloud-based product development, manage team, provide technical guidance & collaborate with cross-functional teams.

Orum logo

Engineering Manager

Orum

Location
United States of America
Posted

Remote Engineering Manager role at Orum, leading a team of engineers and shaping product vision with TypeScript/NodeJS/Linux stack expertise

Upwork logo

Customer Success Manager

Upwork

Salary Range

80k - 125k USD / YEAR

Job Summary

Upwork is seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Upwork platform. The role involves driving adoption, providing expert consultation and training, and building trusted relationships with Hiring Managers. The ideal candidate has 3-5+ years of experience in Customer Success, Account Management, or Sales, with a proven track record of meeting retention targets and business KPIs. They should possess strong consultative skills, excellent communication skills, and the ability to work collaboratively with cross-functional teams. Upwork offers flexible remote work options, comprehensive benefits, and opportunities for personal and professional growth.

Upwork ($UPWK) is the world’s work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.

Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers.

We’re seeking a dynamic Enterprise Customer Success Manager to partner with customers and help them achieve their Talent and Workforce goals using the Upwork platform. This role is ideal for a strategic thinker with a proven track record in customer success, retention, and driving adoption in enterprise environments.

Your Responsibilities:

  • Partner with our customers to achieve their Talent / Workforce and Business goals, by driving adoption with Hiring Managers and ensuring they see value with the Upwork platform

  • Provide expert consultation and training on Workforce talent sourcing/management, integrations (SSO, HRIS, etc), Upwork product configurations, Upwork Talent network, and best practices within the context of customer-appropriate workflows

  • Build and execute on Customer Success Plans outlining customer approach to maximizing value of the Upwork platform (ensure Healthy customers)

  • Proactively build trusted relationships and maintain continuous engagement with Hiring Managers to drive increased adoption of Upwork offerings (expansion with existing users); including weekly, monthly and QBR meetings with appropriate stakeholders 

  • Internally, own retention and churn mitigation of existing spend on the platform, including an internal Forecast, and partner with Sales on the expansion/growth motion 

  • Actively participate in full Product feedback loop - provide thoughtful customer-driven product feedback to R&D teams, and represent Product roadmap and vision to the customer

  • Work closely with cross-functional partners like Sales, Professional Services, Talent Services, Support, Marketing, Product, Engineering, Implementation, Solution Architects, User Research

  • Exercise sound judgment, customer-centricity, and bias for action in resolving issues through effective and collaborative problem-solving, appropriate escalations, etc

What it takes to catch our eye: 

  • 3-5+ years of experience in Customer Success, Account Management, or Sales with direct responsibility for retention targets; experience with large Enterprise customers

  • Experience with consumption-based business models, and HR tech, Talent Acquisition, Staffing, VMS/MSP industries a plus

  • Proven track record of meeting or exceeding retention goals and business KPIs, commercial orientation and business acumen

  • Demonstrated history of building enduring customer relationships with key stakeholders

  • Strong consultative skills, including effective discovery, and creative problem solving

  • Excellent communication skills, experience leading client meetings, QBRs, product trainings

  • Comfort with data-driven storytelling and leveraging data to provide effective recommendations

  • Strong project management and time management skills - can stay organized and manage multiple projects simultaneously

  • Effective collaboration with cross-functional teams in a matrix environment

  • Strong sense of ownership, bias for action, and resilience - you are scrappy, will roll up your sleeves and can make things happen

  • Some travel to visit key customer stakeholders in person

 

Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals. While we have physical offices in San Francisco and Chicago, currently we also hire full-time employees in 19 states in the United States. 

At the core of our vibrant culture are shared values that form the foundation of our organization. These values revolve around trust, risk-taking, customer focus, and excellence. Our overarching mission is to create economic opportunities so that people have better lives. We foster an environment where individuals are encouraged to bring their authentic selves to work, nurturing personal and professional growth through development opportunities, mentorship programs, and participation in Upwork Belonging Communities.

We take pride in providing exceptional benefits to our employees. These include comprehensive medical insurance coverage for both you and your family, unlimited paid time off, a 401(k) plan with matching contributions, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. To explore these benefits in detail, as well as gain insights into our company values, working principles, and the overall employee experience, we invite you to visit our Life at Upwork page.

Check out our Careers page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.