Customer Success Manager

Who We Are

At Sensat, we are a digital co-pilot for reshaping the physical environment. Our mission is to empower teams to transform the built environment through cutting-edge digital solutions. By harnessing and delivering critical infrastructure data, our platform converts the real world into a dynamic digital landscape, enabling seamless collaboration and informed decision-making for all project stakeholders.

Sensat is revolutionising infrastructure delivery by providing tools that help teams align around project constraints, make confident decisions, and significantly reduce mistakes and rework. To date, our platform has been instrumental in guiding effective decision-making across project teams managing over $250 billion in complex infrastructure projects, particularly within the energy and water sectors.

Our Team

Our team comprises seasoned professionals from some of the most renowned global tech and construction companies, including Google, Amazon, Oracle, McKinsey, Microsoft, and Palantir. We have a proven track record of building, leading, and contributing to successful scaling ventures, with our management team having spearheaded multi-billion dollar exits in both the construction and tech sectors.

At Sensat, we prioritize purpose, transparency, and autonomy, creating an environment where high performers can thrive alongside passionate and committed peers. We are driven by a shared goal to solve meaningful problems and make a tangible impact on the infrastructure industry. If you are eager to contribute to a team that values innovation and collaboration, Sensat is the place for you.

Join us in transforming the infrastructure landscape and be a part of a team that is dedicated to making a difference through advanced digital solutions.

The role: Customer Success Manager

Are you passionate about customer success or have a background in the construction sector? Sensat is seeking a dynamic Customer Success Manager to join our expanding Customer Success team. In this role, you will cultivate and expand customer relationships, ensuring our clients maximise the benefits of Sensat’s transformative technology.

What you’ll be doing

• Manage a portfolio of Sensat’s small/medium customers, ensuring success through adoption and goal achievement
• Develop account strategies with Sales, identifying growth opportunities, and deliver cross-functional success.
• Develop deep relationships with key stakeholders and become a trusted advisor to our customers, optimising product usage and addressing customer challenges.
• Oversee renewals, identify risks / opportunities, troubleshoot issues, and assess customer health using metrics and usage stats.
• Mentor Customer Success Executives, lead internal projects and strategic changes, and promote Sensat’s industry leadership.

What you’ll bring

• Experience in the construction sector, particularly within civil infrastructure, is highly desirable. However, candidates with strong customer success backgrounds from other industries are also encouraged to apply and can thrive in this role with the right mindset and adaptability.
• Demonstrated success in customer success or project management roles, consistently delivering exceptional service and building lasting client relationships.
• Ability to work seamlessly with cross-functional teams, including sales, product development, and technical support, to enhance the overall customer experience.
• Adaptable and creative mindset with a strong focus on finding solutions to complex challenges. Passionate about understanding and addressing customer needs effectively.
• Familiarity with productivity and CRM tools such as Google Workspace, HubSpot, and Intercom is preferred but not mandatory. Willingness to quickly learn and adopt new technologies.
• Excellent verbal and written communication abilities, enabling you to articulate value propositions clearly and engage effectively with diverse stakeholders.
• Self-motivated and driven to take initiative, ensuring customers achieve their goals and derive maximum value from Sensat’s platform.
  

What we’ll bring

• 30 Days Holiday (excluding bank holidays)
• The ability to Work from Anywhere
• Experienced, fun and friendly team with a wealth of knowledge to share
• Freedom and responsibility from day one to forge your own path
• A brand spanking new Mac and a WFH budget to set up your own space just how you like it
• £250 per year personal training budget
• Regular in-person social events – in the last few months we’ve had a casino night, cocktail masterclass, gospel choir, pub quiz, karaoke contest and of course Senfest…
• Dog-friendly office with a fully stocked bar 😜

At this time, we are only able to accept applications from those who have a right to work in the UK. Our office is based in London.

Sensat is proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status.