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Customer Success Manager
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Job Location
Job Summary
We are seeking a Customer Success Manager to join our Americas Team/Remote. The role involves managing customer portfolios, collecting feedback, and developing relationships with key partners and customers. As a Customer Success Manager, you will collaborate with various teams to drive customer implementation projects, adoption, and growth. We expect 3+ years of experience working with global SMB or Corporate segment customers, excellent communication skills, and experience with CRM/ERP systems. Our company offers a remote-first hybrid model, competitive pay, and paid leave options. You will work with an award-winning product and be part of a culture that values care, ownership, dedication, and high standards.
We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team.
Working on our team as a Customer Success Manager position involves:
- managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
- collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;
- developing and maintaining trusted relationships with key partners and their customers;
- driving customer retention and renewals by building strong relationships;
- collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.
Candidate Expectations:
- 3+ years of experience working with global SMB or Corporate segment customers;
- English language — Advanced;
- experience in implementing/customizing corporate software;
- excellent communication and presentation skills;
- experience with CRM / ERP / Core systems;
- experience in problem-solving, working with customer objections;
- experience in conducting trainings and presentations;
- understanding business needs with further translation into the requirements.
What to expect from us:
- the award-winning product (a Leader in Gartner Quadrants) to be proud of;
- a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
- culture of genuine care, ownership, dedication, and high standards;
- a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
- Creatio offers all team members competitive pay;
- paid leave options for life-qualifying events, sicknesses, etc.
