Job Summary

We are seeking a Customer Success Manager for our SMB and Corp segment market. The role involves managing customer portfolios, collecting feedback, developing relationships, driving retention and renewals, and collaborating with various teams. As a Customer Success Manager, you will work with global customers, implementing corporate software solutions and providing excellent communication and presentation skills. You will be part of an award-winning product team in a remote-first hybrid model, with opportunities for growth and development. Our company culture values genuine care, ownership, dedication, and high standards, offering competitive pay, medical insurance, paid leave options, and a modern hub in Warsaw city center.

Job Description

We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team.

Working on our team as a Customer Success Manager position involves:

managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;
developing and maintaining trusted relationships with key partners and their customers;
driving customer retention and renewals by building strong relationships;
collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

Candidate Expectations:

3+ years of experience working with global SMB or Corporate segment customers;
English language — Advanced; experience in implementing/customizing corporate software;
excellent communication and presentation skills;
experience with CRM / ERP / Core systems;
experience in problem-solving, working with customer objections;
experience in conducting trainings and presentations;
understanding business needs with further translation into the requirements.

What to expect from us:

the award-winning product (a Leader in Gartner Quadrants) to be proud of;
a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
culture of genuine care, ownership, dedication, and high standards (learn more here);
a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
caring for your health: Creatio offers several options for medical insurance together with our medical partner;
Creatio offers all team members competitive pay;
paid leave options for life-qualifying events, sicknesses, etc.;
nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.

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Job Summary

Job Description

Working on our team as a Customer Success Manager position involves:

Candidate Expectations:

What to expect from us: