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Customer Success Manager
CreatioPolandFull Time7 hour
Job Summary
We are seeking a Customer Success Manager for our SMB and Corp segment market. The role involves managing customer portfolios, collecting feedback, developing relationships, driving retention and renewals, and collaborating with various teams. The ideal candidate has 3+ years of experience working with global customers, excellent communication skills, and experience with CRM/ERP systems. As a remote-first hybrid company, we offer a vibrant corporate life, competitive pay, and paid leave options. Our award-winning product is a Leader in Gartner Quadrants, and we value genuine care, ownership, dedication, and high standards.
We are looking for a Customer Success Manager for the SMB and Corp segment market to join our team.
Working on our team as a Customer Success Manager position involves:
- managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
- collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution;
- developing and maintaining trusted relationships with key partners and their customers;
- driving customer retention and renewals by building strong relationships;
- collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.
Candidate Expectations:
- 3+ years of experience working with global SMB or Corporate segment customers;
- English language — Advanced; experience in implementing/customizing corporate software;
- excellent communication and presentation skills;
- experience with CRM / ERP / Core systems;
- experience in problem-solving, working with customer objections;
- experience in conducting trainings and presentations;
- understanding business needs with further translation into the requirements.
What to expect from us:
- the award-winning product (a Leader in Gartner Quadrants) to be proud of;
- a remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide;
- culture of genuine care, ownership, dedication, and high standards (learn more here);
- a vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties;
- caring for your health: Creatio offers several options for medical insurance together with our medical partner;
- Creatio offers all team members competitive pay;
- paid leave options for life-qualifying events, sicknesses, etc.;
- nice and modern hub in the Warsaw city center to get acquainted with colleagues or to gain some quiet space for concentration.
