Customer Success Manager EMEA
Remofirst
- Location
- Spain
- Posted
Customer Success Manager at RemoFirst: advise customers on global employment, manage onboarding, and build long-lasting relationships.
Remote Jobs
Customer Success Manager
Upwork
- Location
- United States of America
- Posted
- Salary Range
- 80k - 125k USD
Enterprise Customer Success Manager at Upwork: drive adoption, provide expert consultation & training, build trusted relationships with Hiring Managers.
Customer Success Manager AMERICAS
Remofirst
- Location
- Mexico
- Posted
Customer Success Manager at RemoFirst: Onboard customers, manage accounts, and provide support for global employment journey.
Customer Success Manager - SMB
Cobalt
- Location
- United States of America
- Posted
Customer Success Manager for SMB team at Cobalt, driving customer growth and success with C-level executives.
Scale Customer Success Manager
Coefficient
- Location
- United States of America
- Posted
- Salary Range
- 85k - 125k USD
Join Coefficient as a Customer Success Manager to drive product adoption and deliver exceptional value, ensuring strong retention and expansion KPIs while collaborating with cross-functional teams.
Customer Success
DevRev
- Location
- India
- Posted
Customer Success at DevRev: Engage customers, onboard them, and enable integration with existing tools to drive growth and success.
Sr. Customer Success Manager
Zapier
- Location
- British Virgin Islands
- Posted
- Salary Range
- 155k - 233k USD
Join Zapier's Customer Success team as a Sr. CSM and deliver exceptional 1:1 support to upmarket customers.
Digital Customer Success Manager
360Learning
- Location
- Spain
- Posted
Digital Customer Success Manager - Remote Spain
Customer Success Manager, Onboarding
OpenPhone
- Location
- Canada
- Posted
- Salary Range
- 78k - 100k USD
Customer Success Manager, Onboarding - Modern business phone system
Customer Success Operations Manager
Bitrise
- Location
- Hungary
- Posted
Customer Success Operations Manager at Bitrise: drive customer satisfaction & retention through process optimization & automation.
Customer Success Operations Manager
Retraced
- Location
- Germany
- Posted
Customer Success Operations Manager - Remote
Customer Success Operations Manager
Bitrise
- Location
- United Kingdom
- Posted
Customer Success Operations Manager at Bitrise: drive customer satisfaction & retention through process optimization & automation.
Senior Customer Success Manager
Restaurant365
- Location
- United States of America
- Posted
- Salary Range
- 75k - 80k USD
Lead customer success at Restaurant365 by managing relationships, ensuring product adoption, and driving customer satisfaction. Collaborate with cross-functional teams and provide strategic guidance to achieve customer goals.
Senior Customer Success Manager
Monarch Money
- Location
- United States of America
- Posted
- Salary Range
- 100k - 115k USD
Join Monarch as a customer support specialist and help users take control of their finances with our financial management platform.
Senior Customer Success Manager
Vercel
- Location
- United States of America
- Posted
Customer Success Manager for Enterprise customers at Vercel, driving business value through innovation and capabilities.
Senior Customer Success Manager
OfferFit
- Location
- Canada
- Posted
- Salary Range
- 40k - 233k USD
Senior Customer Success Manager at OfferFit: drive customer success with AI decisioning engine, build meaningful relationships, and contribute to product development.
Enterprise Customer Success Manager
Creatio
- Location
- Portugal
- Posted
Enterprise Customer Success Manager: Maintain long-term relationships with global Enterprise customers, control delivery processes, and drive growth through zero churn and cross/up sales.
Enterprise Customer Success Manager
Orum
- Location
- United States of America
- Posted
Enterprise Customer Success Manager at Orum: drive customer growth, deliver value through platform adoption, and collaborate with cross-functional teams.
Enterprise Customer Success Manager
Orum
- Location
- Canada
- Posted
Enterprise Customer Success Manager at Orum: drive customer success, design plans, and deliver value through Orum's platform.
Enterprise Customer Success Manager
Creatio
- Location
- Poland
- Posted
Enterprise Customer Success Manager - Remote, B2B account management & project management experience required
Customer Success Manager EMEA
Remofirst
Job Location
Job Summary
RemoFirst is a remote-first company that provides global payroll and compliance services for remote teams. As a Customer Success Manager, you will be responsible for advising and guiding customers through the global employment process, managing their onboarding onto the RemoFirst platform, and providing long-lasting relationships with clients. You will need to have excellent communication skills, strategic thinking, and time management abilities. The company values independence, autonomy, empathy, and motivation, and offers a startup environment, competitive compensation, and top-of-the-range work equipment. With 100% remote work options and PTO regulated by local statutory laws, RemoFirst is an attractive option for those looking to join a fast-growing company with a global network of Employer of Record (EoR) partners.
RemoFirst provides Global payroll and compliance for remote teams. We believe in Freedom of Work. To do this, we empower Employers to be free from geographical boundaries and state lines, and we allow employees to be free to pursue opportunities wherever they may exist.
We work with a global network of Employer of Record (EoR) partners to deliver our services. An EoR is an organization that helps companies expand internationally by hiring and paying employees on behalf of another company. EoRs assume the responsibility for all formal employment tasks, including payroll processes and compliance documentation. Simply put, using an EoR allows companies to legally and efficiently employ workers in other countries without having to set up a local entity or risk violating local employment laws.
RemoFirst was founded in 2021, remote-first since the very beginning. We believe in people, excellence, and delivery. To read more, please visit our website.
The RemoFirst team is made up of problem solvers and overachievers, and we seek out others who are also passionate and relentless in their respective missions. The Client Success team sits at the heart of RemoFirst, and supports clients from the moment they hire their first employee through our platform, and for the lifetime of their global employment journey. We work closely with our Sales, Product, and Finance colleagues to deliver a world-class experience. We also support our client’s global employees in collaboration with our network of local partners.
As a Customer Success Manager, you will be responsible for advising and proactively guiding customers and their employees through the global employment process. You will support their onboarding onto the RemoFirst platform and then be their point of contact for any future needs.
What you'll be doing:
- Manage a portfolio of customers with full ownership of onboarding them onto the RemoFirst platform by explaining the global employment process, gathering required documentation and data, working with 3rd parties to provide locally compliant documentation, and keeping all parties updated on progress.
- Form long-lasting relationships with clients, becoming their trusted advisor on global employment.
- Be a global country expert on how employment works in a country for clients (supported by internal knowledge and our network of local experts) and help keep internal resources up to date.
- Input into CS team improvements and projects.
- Provide feedback on the RemoFirst platform from clients to our Product team for consideration for future product roadmap.
- Keep up to date with Product releases so you are a platform expert.
- Keep clients updated on new RemoFirst platform features and enhancements.
- Proactively manage any account or service issues relating to RemoFirst services, providing action plans to resolve problems quickly and efficiently.
What you’ll need:
- 2+ years of experience in Account Management, Customer Support/Customer Success related roles, ideally in a SaaS platform business.
- Experience working in global HR, Payroll or Global Mobility.
How you’ll work:
- Excellent English is a must.
- Clear communication and strategic thinking, as we’re working with many people from all over the world, it’s important for us to communicate, quickly adapt and relay information in different ways.
- Time Management. You will need to be good at structuring your work day and tasks to make sure you accomplish all those things whilst maintaining a work-life balance.
- Collaboration: we love to work together with all sorts of different people in all sorts of different places. Everyone’s opinion matters to get the job done.
- Independence and autonomy: as we work, we’re naturally independent. As much as we’re connected, you will also need to use your own initiative to solve problems and get answers; this also means reaching out to us to get help or confirm a solution.
- Empathy: you need excellent people skills to connect and motivate yourself and others around you. You will use your empathic abilities to handle all sorts of conversations with multiple audiences.
- Motivation: we want our team to be passionate about our mission; we are looking for someone who enjoys the hunt and wants consistently exceeds the quota. Someone who is driven to win will be very successful in the role of a Senior Account Executive. Freedom of work applies not only to our customers but to ourselves.
Why work at Remofirst?
- Startup environment. RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly.
- Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
- Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
- Compensation and perks are great! Competitive compensation. Top-of-the-range work equipment. 100% remote work. PTO regulated by local statutory.
- Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA. As we grow and evolve, we welcome your input to help us define our culture further.
