Customer Success Manager I - Acquia Optimize
Acquia
- Location
- Denmark
- Posted
Customer Success Manager at Acquia: Deliver world-class success experiences, interact with diverse cultures, and leverage web development knowledge to drive customer growth.
Remote Jobs
Senior Customer Experience Marketing Manager
Contentsquare
- Location
- France
- Posted
Senior Customer Experience Marketing Manager at Contentsquare: drive customer engagement, advocacy, and loyalty through tailored events and campaigns.
Senior Product Manager, Customer Service
Binance
- Location
- Brunei Darussalam
- Posted
Senior Product Manager for Customer Service at Binance, leading product roadmap and large-scale projects, leveraging technical expertise and data-driven decision-making.
Support Specialist I
User Interviews
- Location
- United States of America
- Posted
- Salary Range
- 22 - 22 USD
Support Specialist at User Interviews: Manage support tickets, collaborate with Project Coordinators, and own processes for customer satisfaction.
Claims Specialist I
Grow Therapy
- Location
- United States of America
- Posted
- Salary Range
- 54k - 60k USD
Handle denied claims, conduct investigations via outbound calls, resubmit corrected claims, draft appeals, maintain patient data accuracy, and prioritize workflows at Grow as a Claims Specialist I.
Process Engineer I
Rackspace
- Location
- United States of America
- Posted
- Salary Range
- 51k - 86k USD
Process Engineer I - Execute routine operational process methods and drive process improvement with a customer-centric approach.
Software Engineer I
Nextech
- Location
- United States of America
- Posted
Design and develop next-generation software for Nextech's product suite using C#, SQL, and Angular in a SCRUM environment. Collaborate with a talented team to deliver high-quality software solutions while enjoying competitive pay and comprehensive benefits.
Ombudsman Analyst I
CloudWalk
- Location
- Brazil
- Posted
Join CloudWalk's Ombudsman team and use AI to deliver exceptional customer experiences and transform the payments industry.
Technical Support I
Broadvoice
- Location
- Portugal
- Posted
Join Broadvoice as a Level I Technical Support specialist and provide exceptional customer service while troubleshooting technical issues with GoContact's software and hardware.
Customer Advocacy Marketing Manager - Events
Zapier
- Location
- British Virgin Islands
- Posted
- Salary Range
- 128k - 192k USD
Lead customer advocacy efforts by crafting content strategies and sourcing speakers for key events at Zapier, fostering connections and driving engagement within the community.
Team Manager, Customer Care (Bilingual Support)
Zepz
- Location
- Philippines
- Posted
Manage bilingual customer support team, monitor performance, coach agents, and provide feedback. Flexible remote work options available.
Customer Marketing Manager (Remote, US)
Grafana Labs
- Location
- United States of America
- Posted
- Salary Range
- 123k - 148k usd
Customer Marketing Manager (AMER) at Grafana Labs: Develop customer advocacy efforts in the Americas region, collaborate with local teams, and create engaging content.
Senior Customer Value Manager (m/f/d)
Buynomics
- Location
- Croatia
- Posted
Senior Customer Value Manager at Buynomics: lead partnerships, champion product adoption, and drive data-driven decision-making through Virtual Customer technology.
Customer Engineer
SADA India
- Location
- India
- Posted
Customer Engineer at SADA India - Design and deliver customized solutions for clients, collaborate with engineers and sales teams, and provide training and enablement sessions.
Customer Onboarding Manager | Dutch speaking
Deel
- Location
- France
- Posted
Client Onboarding Specialist for a global payroll and compliance market leader
Senior Manager - Sales & Customer Service Analytics
Eventbrite, Inc.
- Location
- United States of America
- Posted
Lead a team of SQL analysts to uncover actionable insights that drive business decisions and optimize the customer experience at Eventbrite.
Customer Onboarding Manager | Japan/South Korea
Deel
- Location
- Brunei Darussalam
- Posted
Join Deel as a Project Manager and contribute to launching Global Employee Management Platforms for clients. Develop product expertise, communicate effectively, and provide global payroll expertise.
Customer Onboarding Manager | Japan/South Korea
Deel
- Location
- Brunei Darussalam
- Posted
Join Deel as a Project Manager and help launch the Global Employee Management Platform for clients, working with a talented team and driving continuous improvement.
Senior Competitive and Customer Insights Manager
ActiveCampaign
- Location
- United States of America
- Posted
- Salary Range
- 104k - 143k USD
Senior Competitive and Customer Insights Manager at ActiveCampaign
Desktop Support Engineer I
JustAnswer
- Location
- India
- Posted
Provide high-quality IT support for global offices and remote employees at JustAnswer, managing services like device support, productivity tools, vendor and asset management, and process development. Use your skills in network management, security, and cloud services to enhance IT service delivery and collaborate with teams worldwide.
Customer Success Manager I - Acquia Optimize
Acquia
Job Location
Job Summary
Acquia is seeking a Customer Success Manager to deliver world-class success experiences for their customers. The role involves interacting with various cultures and types of people, working with internal teams, and maintaining strong communication skills. The ideal candidate has 1-2 years of service experience, fluent Norwegian or Swedish, and knowledge of web development (HTML and Accessibility). They should be passionate about customer success, have a sense of ownership, and be able to identify upsell opportunities. Acquia offers flexible remote work options, $4,000/year travel stipends, and equity in a fast-growing company. The Customer Success Manager will act as an ambassador for customers, educate them on product information, and ensure their expectations are met and exceeded.
Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!
The Role
Acquia is currently looking for a Customer Success Manager, where you’ll be a contributing member of our Global Customer Success team. We’re looking for a solution-minded attitude, that can deliver nothing less than a world class success experience for our customers. If you’re passionate about customer success, it’s difficult to find a more challenging and exciting role than this. In an international role like this, you will interact with many different cultures and types of people. You’ll be in touch with well-known customer names across many countries. With the kind of products and services that we offer, you will be doing something great for the community and for people with different kinds of disabilities and challenges all around the world!
Requirements
- 1-2 years of service experience
- Fluent Norwegian
- Knowledge or interest in web development (HTML and Accessibility is a plus)
- Professional business acumen with strong written and verbal communication skills
- Sense of ownership and pride in what you do
- Maintain, organize and set priorities throughout your business day
- Strong work ethic with a desire to learn and grow
- Working knowledge of Intercom, Zendesk, or equivalent customer support system are a plus
- Working Knowledge of Google Suite
- Swedish (preferred)
Together we will build this business
- You will act as an ambassador for our customers, making sure they are greeted and onboarded to our platform in the best way possible
- You will educate clients on product information including function, specifications, purpose, and developments in product design
- Work with internal teams, including sales, product, marketing, and support to ensure that customer expectations are met and exceeded
- You will check in with clients at least once per quarter and when needed, to continuously give them the best customer experience possible, making sure they feel supported at all times
- You will respond to customer support issues in a timely and professional manner
- You will identify upsell opportunities to expand the customer’s use and value from the platform and thereby generate more revenue
There is no perfect candidate, however, these are some traits we prefer:
- Here at Acquia we highly value our customers. And if you come from hospitality, retail or similar customer facing business sectors- you likely share our passion for customers to be successful
- It’s very important that you have a good understanding of web technologies, in terms of how a browser and websites work. Knowledge of HTML and Web Accessibility is a plus.
- High level of collaborative and communicative skills, since you will always be talking to either customers or colleagues
- You’re preferably someone who can see the upsell opportunities in a customer, so there’s also a salesperson in you, besides being a supportive personality
- You are curious and have a passion for learning new things that you will leverage to deliver an amazing customer experience
- You’re outgoing, down to earth, friendly and not afraid to talk to all kinds of people
Individuals seeking employment at Acquia are considered without regard to race, color, religion, caste, creed, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Whatever you answer will not be considered in the hiring process or thereafter.
