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Kayzen
Kayzen is a mobile demand-side platform (DSP) that enables leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns. The Customer Success Manager will drive customer satisfaction, foster long-term relationships, and contribute to the company's growth and success. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, Kayzen powers the worldâs best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. The ideal candidate will have in-depth mastery of Kayzen DSP, strategic client management, leading industry knowledge, and client advocacy skills. They will take full ownership of customer relationships, provide daily consultations and data-driven campaign optimization recommendations, and work closely with the product team to identify emerging client needs and address them.
Customer Success Manager (m/f/d)
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HellođI am Daniel, Sr.Customer Success Manager at Kayzen, and I am now looking for a Customer Success Manager to join our global team đ
In this role, you will play a vital role in driving customer satisfaction, fostering long- term relationships and contributing to the overall growth and success of the company.
But wait, you have not heard of Kayzen before?đ
Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options.
Built on the three core pillars of performance, transparency, and control, Kayzen powers the worldâs best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage.
With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface.
The Team
The CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the CSM is responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders.
To succeed in this role you need:
Sounds interesting. Isn't it?
Responsibilities
We are seeking a highly proactive Customer Success Manager who will take full ownership of customer relationships. The ideal candidate will have a solutions-oriented mindset and provide clients with proactive consultations and data-driven campaign optimization recommendations on a daily basis.
1. Customer Success Management:
2. Account Strategy and Campaign Management
3. Feedback Loop and Product Development
Requirements
What do we offer?
Please reach out to Shivani Bhardwaj from our Talent Acquisition team!
