Customer Success Manager, Mid-Market
Apollo.io
- Location
- United States of America
- Posted
High Touch Customer Success Manager: drive incremental product adoption, identify risk, and engage with customers to achieve adoption, NRR, and activity targets.
Remote Jobs
KOL Manager LATAM
Binance
- Location
- Argentina
- Posted
Affiliate Manager for Binance's regional marketing team in Argentina, driving KOL and Affiliate network growth and performance.
Hebrew Project Manager
Welocalize
- Location
- Greece
- Posted
Hebrew Project Manager at Welocalize: drive client projects, manage budgets, build relationships, and deliver high-quality services in a dynamic environment.
Hebrew Project Manager
Welocalize
- Location
- Spain
- Posted
Hebrew Project Manager at Welocalize: Manage client projects, build relationships, lead virtual teams, and drive commercial results in a fast-paced, client-centric environment.
Growth Marketing Manager
Sparrow
- Location
- United States of America
- Posted
Growth Marketing Manager: lead data-driven marketing strategies for user acquisition, design full-funnel campaigns & optimize multi-channel approaches.
Growth Marketing Manager
Relay Commerce
- Location
- Spain
- Posted
Growth Marketing Manager at Relay Commerce: drive lead-gen efforts, manage online events, and optimize marketing campaigns.
Growth Marketing Manager
Presto
- Location
- Brunei Darussalam
- Posted
Growth Marketing Manager at Flipster: drive growth through innovative campaigns & collaborate with cross-functional teams
Growth Marketing Manager
Apollo.io
- Location
- United States of America
- Posted
Growth Marketing Manager at Apollo.io: Develop & execute data-driven marketing strategies to acquire customers.
Growth Marketing Manager
Broadvoice
- Location
- Portugal
- Posted
Growth Marketing Manager for Iberian Market Expansion
Senior Manager - Core Sales
Clipboard Health
- Location
- British Virgin Islands
- Posted
Challenger sales coach with a 'we' mentality, leading a team & improving sales processes.
Senior Content Marketing Manager
ActiveCampaign
- Location
- United States of America
- Posted
- Salary Range
- 132k - 182k USD
Create impactful content for ActiveCampaign's customer lifecycle, collaborate across teams, and drive business growth through innovative marketing strategies.
Group Product Marketing Manager
Jane App
- Location
- Canada
- Posted
- Salary Range
- 119k - 186k USD
Remote Group Product Marketing Manager at Jane - Simplify healthcare practices with Jane's clinic management software
Executive Operations Manager
SplitMetrics
- Location
- Croatia
- Posted
Support the CEO as an Executive Operations Manager by managing strategic projects, auditing operations, conducting research, and leading efficiency initiatives. Must have experience in management consulting or tech operations.
Technical Engagement Manager
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 144k - 216k USD
Technical Engagement Manager at Vercel - drive customer outcomes, lead cross-functional teams, and deliver successful professional services engagements.
Partner Content - Growth Account Manager
Coursera
- Location
- India
- Posted
Growth Account Manager at Coursera: drive revenue growth, improve key performance metrics, and build strong relationships with partners.
Senior Corporate Accounting Manager
MariaDB plc
- Location
- United States of America
- Posted
Senior Corporate Accounting Manager at MariaDB: Lead corporate accounting organization, implement NetSuite Multi-Book, drive system and process improvement, and develop centralized accounting policies.
Product Marketing Manager - Fraud
Plaid
- Location
- United States of America
- Posted
- Salary Range
- 130k - 194k USD
Lead Plaid's fraud solutions strategy, driving growth through market expansion and cross-functional collaboration.
Quality Assurance (QA) Manager
Zepz
- Location
- Philippines
- Posted
Lead quality assurance efforts to improve customer service, develop strategies, mentor teams, analyze data, and ensure compliance with company policies and industry standards.
Senior Brand Manager, International
Impossible Foods
- Location
- United States of America
- Posted
- Salary Range
- 133k - 145k USD
Senior Brand Manager, International at Impossible Foods: Develop and commercialize international product portfolio, lead cross-functional teams, and partner with external partners.
Revenue Partnerships Manager
ElevenLabs
- Location
- India
- Posted
Revenue Partnerships Manager at ElevenLabs: drive business growth through partnerships with Global/Regional System Integrators, Cloud Providers, VARs, consulting firms & Technology Partners.
Customer Success Manager, Mid-Market
Apollo.io
Job Location
Job Summary
We're seeking a High Touch Customer Success Manager to drive incremental product line adoption, identify risk early, and engage with multiple personas on the customer side. The ideal candidate will have strong relationship management skills, strategic expertise, and inter-departmental collaboration abilities. They will be responsible for proactive communication, customer education, and identifying opportunities for upsell and cross-sell. With a focus on white glove ownership of the customer experience, this role requires a proactive and consistent approach to 1:1 outreach, team knowledge sharing, and renewal facilitation. The successful candidate will achieve adoption, NRR, and activity targets each fiscal quarter, while maintaining a <6hr SLA to customer inquiries. They will also work closely with sales, product, and engineering teams to deliver outstanding client experiences and build our customer-centric culture at Apollo.
Position Overview:
We’re looking for a passionate, data-driven High Touch Customer Success Manager who understands that Customer Success is a combination of relationship management, strategic expertise, and inter-departmental collaboration. Your book of business of ~80 accounts (ARR spend of $25k+ each) will include a combination of high touch accounts and key logos with high expansion and high product adoption potential. You’ll be focused on proactive communication, customer education, identifying risk early and often, and engaging with multiple personas on the customer side to drive incremental product line adoption. “White glove” style ownership of the customer experience, from partnering with our Onboarding team to escalation management with our Support and Product leadership, is critical to your success in this role. The High Touch CSM is expected to be proactive and consistent with 1:1 outreach to customers, team knowledge sharing, identifying upsell and cross-sell opportunities for our Account Management team, proactive customer health maintenance/risk mitigation, renewal facilitation with our AM team, customer advocate identification, maintenance of customer account records in CS Tooling (Apollo, Vitally, Intercom, Salesforce) and achieving adoption, NRR, and activity targets each fiscal quarter. At the end of each subscription term, customers should be able to articulate the ROI they’ve gotten from Apollo based on your outreach and ideas.
Responsibilities:
Product Adoption & Education
Teach Apollo’s full product suite to your ~80 customers throughout the customer’s lifecycle, helping them to successfully implement and utilize those tools to address their goals and objectives
Optimize the customer experience by providing proactive coaching sessions and training on a quarterly basis to your customers
Meet with clients monthly to establish strong relationships with decision makers and c-suite level stakeholders.
Tailor best practices to help them improve and strengthen their sales teams and programs
Translate customer product usage data into actionable advice for customers
Work to maintain a <6hr SLA to customer inquiries
Risk & Growth Management
Understand customer health scoring and predictive risk management to prevent and resolve risk using appropriate escalation paths
Work with the Account Manager to develop detailed expansion plans to solve customers’ evolving business challenges and document ROI of Apollo across targeted accounts
Proactive maintenance of customer health with immediate action taken for risk with a willingness to innovate and propose creative solutions to address issues
Partner with the AM team for Executive Business Reviews on a quarterly cadence with Business & Technical Stakeholders
Proactively identify customer upsell and cross-sell recommendations for the Account Management team
Cross Functional Collaboration
Remain engaged with customers to solicit feedback and deliver information about our products and optimize retention, upsell and cross sell activities
Work closely with sales, product and engineering teams to escalate customer feedback and journeys, deliver outstanding client experiences, and have a direct impact on building our customer-centric culture at Apollo
Performance Metrics:
Gross Renewal Rate and Net ARR growth (upsell & expansion opportunities with high win rate)
Incremental platform adoption and usage
Churn and contraction rate
CSAT
Quarterly CSQL target
