Customer Success Operations Manager
Retraced
- Location
- Germany
- Posted
Customer Success Operations Manager - Remote
Remote Jobs
Senior Customer Success Operations Manager
Vercel
- Location
- United States of America
- Posted
- Salary Range
- 140k - 190k USD
Manage customer success operations at Vercel, collaborate with leadership, improve processes, and support GTM strategies to enhance customer retention and expansion.
Senior Manager, Customer Success Operations
AlphaSense
- Location
- United States of America
- Posted
- Salary Range
- 120k - 150k USD
Senior Manager, Customer Success Operations at AlphaSense, optimizing customer success processes and driving productivity for revenue teams.
Program Manager - Customer Success Operations
brightwheel
- Location
- United States of America
- Posted
- Salary Range
- 90k - 149k USD
Join Brightwheel as a Program Manager to drive operational excellence in customer success, leveraging data and automation to enhance processes and deliver exceptional customer experiences.
Senior Program Manager - Customer Success Operations
brightwheel
- Location
- United States of America
- Posted
- Salary Range
- 112k - 179k USD
Lead the Customer Success Operations team at Brightwheel, focusing on process optimization, cross-functional collaboration, and driving impactful initiatives to enhance customer outcomes.
Customer Success Manager
Creatio
- Location
- Poland
- Posted
Join us as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on implementation projects while enjoying a remote-first hybrid work model and comprehensive benefits.
Customer Success Manager
Creatio
- Location
- Ukraine
- Posted
Join our team as a Customer Success Manager to manage customer relationships, drive retention, and collaborate with teams on successful project implementations using Creatio's award-winning product. Enjoy a remote-first hybrid work model and a supportive corporate culture.
Customer Success Manager
UpGuard
- Location
- Australia
- Posted
Customer Success Manager at UpGuard: drive customer success, onboard & enable customers, and foster long-lasting relationships.
Customer Success Manager
Dropbox
- Location
- Canada
- Posted
- Salary Range
- 182k - 246k C$
Drive customer success at Dropbox by managing post-sale deployment, adoption, and product education. Build relationships, optimize workflows, and collaborate internally to ensure customer satisfaction and growth.
Customer Success Manager
Immersive Labs
- Location
- United States of America
- Posted
Customer Success Manager at Immersive Labs: Develop strategic partnerships, ensure effective onboarding, and deliver training sessions for cybersecurity customers.
Customer Success Manager
Recharge
- Location
- Canada
- Posted
Customer Success Manager role driving merchant growth through subscription adoption and consultative guidance
Customer Success Manager
Olo
- Location
- United States of America
- Posted
- Salary Range
- 55k - 74k USD
Olo's Customer Success Manager will manage customer relationships, advocate for product improvements, and ensure client success with our SaaS solutions in the restaurant industry.
Customer Success Manager
Dropbox
- Location
- United States of America
- Posted
- Salary Range
- 157k - 239k USD
Manage post-sale customer success at Dropbox, drive adoption and retention, collaborate with cross-functional teams, and ensure customer satisfaction through effective relationship-building and product expertise.
Customer Success Manager
Cendyn
- Location
- Singapore
- Posted
Lead customer success initiatives, manage accounts, and drive retention and growth for Cendyn's hotel and hospitality partners. Collaborate with customers and internal teams to ensure successful outcomes throughout the customer lifecycle.
Customer Success Manager
Blinkist
- Location
- Germany
- Posted
Customer Success Manager at Blinkist - Develop relationships with enterprise accounts, drive customer adoption & success
Customer Success Manager
Amplemarket
- Location
- Cameroon
- Posted
Customer Success Manager at Amplemarket: Build strong relationships with customers, identify expansion opportunities, and drive growth through AI-powered sales platform.
Customer Success Manager
Creatio
- Location
- Poland
- Posted
Customer Success Manager for SMB & Corp segment market, implementing corporate software solutions, driving retention and renewals, with remote-first hybrid model and award-winning product.
Customer Success Manager
Creatio
- Location
- Portugal
- Posted
Customer Success Manager for SMB & Corp segment market, collaborating with teams to drive customer growth and adoption.
Customer Success Manager
Upwork
- Location
- United States of America
- Posted
- Salary Range
- 80k - 125k USD
Enterprise Customer Success Manager at Upwork: drive adoption, provide expert consultation & training, build trusted relationships with Hiring Managers.
Customer Success Manager AMERICAS
Remofirst
- Location
- Mexico
- Posted
Customer Success Manager at RemoFirst: Onboard customers, manage accounts, and provide support for global employment journey.
Customer Success Operations Manager
Retraced
Job Location
Job Summary
The Customer Success Operations Manager will play a critical role in managing and optimizing CRM tools and operational systems to ensure exceptional service delivery to clients. The position focuses on internal operational support of CSM teams, maximizing the value of platforms and systems. Key responsibilities include automating processes, streamlining operations, monitoring tool usage, and collaborating with cross-functional teams. This is a remote opportunity for a minimum 3 years of experience in sales operations, customer success operations, CRM management, or data analysis. The company offers competitive package, flexible work options, and a mission to make the fashion industry more sustainable.
Customer Success Operations Manager (f/m/x) – Remote in DE, ES, IT, or DK – SaaS/Greentech
You will become the platforms and tooling guru for the customer success team, building automations and integrations to ensure your team are working at the pinnacle of efficiency by utilizing all the tech!
You'll remain up to date on available resources to ensure we are delivering exceptional service to our clients on their journey to make their supply chains more sustainable through the Retraced platform.
What you will do
As a Customer Success Operations Manager, you will play a critical role in managing and optimizing our CRM tools and operational systems. This new position focuses on internal operational support of the CSM teams in tooling, process and automations. You'll be helping the team maximize the value of our platforms and systems.
- Identifying and implementing opportunities to automate processes, streamlining operations
- Optimizing CRM tools to enhance efficiency and productivity across teams
- Monitoring tool usage, ensuring seamless system integration and data accuracy
- Collaborating with cross-functional teams to understand operational needs and support processes
- Generating reports and creating internal dashboards to track performance and system efficiency
- Acting as a technical liaison between teams, ensuring smooth communication and operational alignment
- Providing training and support to team members for CRM tools and related systems
- Maintaining comprehensive documentation of processes, tools, and integrations
What’s in it for you?
- Work with a modern, international team on a mission to make the fashion industry more sustainable
- Competitive package, generous holiday allowance (unlimited in some locations)
- A company where values are actively lived
- Be part of a young, dynamic company that values employee ideas
- Join a thriving business on the cusp of its next growth phase
- High level of personal responsibility and independence
- Flexible, hybrid, and remote work options
Who you are
- Minimum 3 years of experience in sales operations, customer success operations, CRM management, or data analysis, ideally in a SaaS or tech company
- Strong technical background with a solid understanding of CRM tools, system integrations, and automation
- Basic coding skills to communicate effectively with technical teams and manage system integrations
- Experience generating performance reports, building dashboards, and monitoring tool usage
- Excellent communication skills to liaise across different teams and support operational processes
- Familiarity with automation tools (e.g., n8n, Make.com, IFTTT) and AI technologies (e.g., ChatGPT, Copilot) is a bonus
- Existing experience with Power BI or similar would be nice to have
Apply here, everyone will get a response
Retraced was born in 2019 in Düsseldorf, Germany, with the vision to create a global ecosystem that drives sustainable change in the fashion industry through transparent collaboration. With over 65 employees globally and more than €20 million raised, our award-winning platform is the world’s first cloud-based supply chain sustainability management system.
Our platform empowers fashion and textile companies to connect stakeholders across their global supply chains, ensuring efficient sustainability data exchange and collaboration. This enables businesses to implement responsible production practices that can be shared both internally and externally with stakeholders.
For more information, visit the Retraced website or check out our LinkedIn page.
We process your application documents on the basis of Art. 6 Paragraph 1 lit. b GDPR, Section 26 BDSG to decide on the establishment and, if necessary, further implementation of the employment relationship. Data on rejected applicants, unless consent is given to longer-term storage (e.g. for later application rounds),will be deleted no later than six months after the application has been rejected.
You can find our company privacy policy here.
