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Customer Success Operations Manager
Retraced
- Location
- Germany
- Posted
Customer Success Operations Manager - Remote
Retraced
Customer Success Operations Manager - Remote
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Retraced
The Customer Success Operations Manager will play a critical role in managing and optimizing CRM tools and operational systems to ensure exceptional service delivery to clients. The position focuses on internal operational support of CSM teams, maximizing the value of platforms and systems. Key responsibilities include automating processes, streamlining operations, monitoring tool usage, and collaborating with cross-functional teams. This is a remote opportunity for a minimum 3 years of experience in sales operations, customer success operations, CRM management, or data analysis. The company offers competitive package, flexible work options, and a mission to make the fashion industry more sustainable.
Customer Success Operations Manager (f/m/x) – Remote in DE, ES, IT, or DK – SaaS/Greentech
You will become the platforms and tooling guru for the customer success team, building automations and integrations to ensure your team are working at the pinnacle of efficiency by utilizing all the tech!
You'll remain up to date on available resources to ensure we are delivering exceptional service to our clients on their journey to make their supply chains more sustainable through the Retraced platform.
What you will do
As a Customer Success Operations Manager, you will play a critical role in managing and optimizing our CRM tools and operational systems. This new position focuses on internal operational support of the CSM teams in tooling, process and automations. You'll be helping the team maximize the value of our platforms and systems.
What’s in it for you?
Who you are
Apply here, everyone will get a response
Retraced was born in 2019 in Düsseldorf, Germany, with the vision to create a global ecosystem that drives sustainable change in the fashion industry through transparent collaboration. With over 65 employees globally and more than €20 million raised, our award-winning platform is the world’s first cloud-based supply chain sustainability management system.
Our platform empowers fashion and textile companies to connect stakeholders across their global supply chains, ensuring efficient sustainability data exchange and collaboration. This enables businesses to implement responsible production practices that can be shared both internally and externally with stakeholders.
For more information, visit the Retraced website or check out our LinkedIn page.
We process your application documents on the basis of Art. 6 Paragraph 1 lit. b GDPR, Section 26 BDSG to decide on the establishment and, if necessary, further implementation of the employment relationship. Data on rejected applicants, unless consent is given to longer-term storage (e.g. for later application rounds),will be deleted no later than six months after the application has been rejected.
You can find our company privacy policy here.